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Other ticket management features ​ | ​ How to set up a Gorgias account ​ | ​ Assign tickets

What is Gorgias?

What is Gorgias?

Customer data privacy

Gorgias Support Team SLAs

Gorgias Customer Success

How to set up a Gorgias account

Getting Started

Handle Tickets

Creating and managing tickets

How to handle incoming tickets

Assign tickets

Other ticket management features

Internal notes

Auto-assign and auto-unassign tickets

Bulk actions

Keyboard shortcuts

Manage HelpDesk Users

Audit logs

Managing User Roles

Your Profile

Gorgias Teams

The Satisfaction Survey

Satisfaction Survey

Billing & Subscription

Billing and subscription plans

The Search Function

Search

Your Business Hours

Business Hours

Manage Customers

Ticket Customer

Manage Customers

Helpdesk Migration

Helpdesk Migration and Ticket Import

Zendesk import FAQs

Statistics and Reporting

Revenue statistics

Statistics

Self-Service Statistics

Export tool

Automation Statistics

SentiSum

Automate your work

Rules

Automate your work with Rules

Rules - Main Use Cases

Rules - Video Tutorials

Rules Glossary

Rules Library

Rules FAQs

Rule Templates

Macros

Macro Variables

Automate your work using Macros

Macro Actions

Macro Library

Views

Automating your workflow using Views

View Sections and View Sharing

Intents & Sentiments

Automate your work using Customer Sentiments

Automate your work using Customer Intents

Intents - Use Cases and FAQs

Tags

Automate your work using Tags

Automation Add-on

Automation Add-on Overview

Setting up Automation Add-on Features

Integrations

Email

Email Integrations

Gmail

Outlook

Signatures

Email - SPF & DKIM

Other Email Providers

Outlook (alias)

Zoho

Gmail (alias)

Marketing

Messenger Chat Bots

Mailchimp

Autopilot

Social Media

Facebook & Messenger

Facebook comments and ad comments

Messenger customer chat plugin

Troubleshooting issues with your Facebook and Instagram integration

Connect your Facebook and Instagram

Twitter

Twitter

Instagram

Instagram Comments

Instagram Direct Messages

Instagram Ad Comments

Instagram Mentions

Instagram Direct Messages FAQs

Chat

Gorgias Chat Integration

Gorgias Chat - Installation

Migrate to the New Chat Integration

Basic chat customization

Advanced chat customization

Gorgias Chat - Campaigns

Gorgias Chat - Quick Replies

Gorgias Chat FAQs

Other Chat Integrations

Certainly

Ada AI Chatbot

Smooch

Gobot

Voice

Gorgias Voice Integration

Gorgias Voice FAQs

Aircall

RingCentral

Ottspott

JustCall

Rep

CloudTalk

CircleLoop

Gorgias Voice Troubleshooting

RedRoute

Other Integrations

Slack

HelpDocs (Lighthouse)

Chatdesk Teams

Zapier

Gatsby

Shop2app

Tolstoy

Stonly

Custom HTTP Widgets Actions

Custom Widgets with Zapier

HubSpot HTTP Integration

Amplify.ai

Shopney

Reveal by Omniconvert

Stateset AI Responder

E-Commerce

Shopify

Magento 2

BigCommerce

Kickstarter

Amazon, eBay, Back Market & Walmart by ChannelReply

CheckoutChamp

Shopify FAQs

Omnisend

Konnektive

HTTP Integrations

Segment

HTTP Integrations

Customer Fields by Helium

Subscription

Recharge

Skio

Smartrr

Reward & Review

Stamped.io

Okendo

LoyaltyLion

Smile

Opinew

Annex Cloud

Yotpo

Growave

Trustpilot

Reviews.io

Gorgias Help Center

Gorgias Help Center

Help center templates

Advanced Gorgias Help Center Customization

Gorgias Help Center Tracking

Gorgias font library

SEO - Prevent your Help Center from being indexed

Business Intelligence

Churn Buster

Daasity

Alloy

Glew.io

NetSuite

Thankful.ai

Daton

Shipping

Wonderment

LateShipment

ShippingChimp

Shipup

ShipBob

AfterShip

Veeqo App

ShipMonk

Returns & Exchanges

Loop Returns

Returnly

Narvar Returns & Exchanges

ReturnLogic

Quality Assurance

Klaus QA

Delighted

Stella Connect

SMS

Klaviyo

Postscript

Emotive

Cartloop

SMSBump

Gorgias SMS Integration

Omnisend SMS

RechargeSMS (ElectricSMS)

VoyageSMS

TXTFi

Textline

Attentive integration update

Via

Attentive

Self Service

Installing the Self-Service Portal

Self-Service Portal Statuses

Self-Service: Customize Report Issue Reasons

Self-Service: Report Issue Update

Self-Service Quick Response Flows

FAQs

How to enable browser notifications?

How many languages can Gorgias detect?

Customer Success Tracks

What is a Gorgias Bot?

Gorgias Agency Partner Program

Set up a custom domain for your Help Center

Gorgias Technology Partner Program

Deleting an integration

Mobile app fact sheet

Gorgias for Developers

Building your Gorgias App

Expand your knowledge

Gorgias Academy and Webinars

Gorgias Academy

Webinars

Our Facebook Community

Video tutorials

Views - Video Tutorials

Black Friday Cyber Monday Preparation Checklist

What is Gorgias?

Gorgias is a helpdesk that empowers you and your Support Team with features that will allow you efficient and fast handling of your customers' support requests. Get started and find out more by taking a look at these articles.

5 articles by 4 authors

Getting Started

New to our helpdesk? Here's all you need to know to get started: forwarding emails to Gorgias, inviting your team members, connecting your support channels and much much more.

20 articles by 12 authors

Statistics and Reporting

Get an overview of your Support Team's performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for the selected time frame.

6 articles by 4 authors

Automate your work

Find out how to create Rules to automate your workflow. With Rules you can: set auto-responder, automatically assign tickets to certain User, Tag your tickets based on keywords and much more.

19 articles by 9 authors

Integrations

Gorgias is most useful when connected to other applications. Integrations let you communicate with customers through multiple channels and perform actions in outside tools directly from Gorgias.

126 articles by 21 authors

Self Service

Our self-service chat portal can easily deflect and automate up to 30% of your chat tickets! Allow your customers to check out their order status, tracking number, and shipping information all on their own in just a few clicks.

5 articles by 3 authors

FAQs

Find answers to common questions about the Gorgias helpdesk: how to merge customers, where to setup your email signature, create a ticket with Zapier and more.

9 articles by 7 authors

Gorgias for Developers

We are a developer-friendly helpdesk! :) Get information on how to use our RESTful API or create your own custom integrations by taking a look at this selection of articles.

1 article by 1 author

Expand your knowledge

View the tools and resources available to expand your knowledge and get the most out of Gorgias.

5 articles by 2 authors

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