Update your Aircall integration to use the new webhook URL

Some breaking changes affecting all Aircall integrations will be released on October 12th, 2019. 

The webhook URL used to forward Aircall events from Aircall to Gorgias has changed and the previous webhook URL will not work anymore on October 12th, 2019. 

In order to continue to receive your Aircall calls in Gorgias, you need to update the webhook URL of the Aircall webhook integration responsible for sending events to Gorgias.

Here is a quick tutorial to update your integration:

  1. Log into your Gorgias account and go to the Settings menu -> Integrations -> Aircall integrations
  2. Click on the "Connect Aircall" button at the top right of the page
  3. Click on the "Copy" button to copy the new webhook URL
  4. Log into your Aircall account and go to your integrations
  5. Click on the "configure" button of the webhook integration responsible for sending events to Gorgias
  6. Paste the new webhook URL in the “URL” field and click on the "save" button

If you have any questions about these changes, please don’t hesitate to contact support@gorgias.io.

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