Updated 2 weeks ago by Romain Lapeyre

Yotpo is a user-generated content tool for merchants. It includes customer reviews, visual marketing, loyalty, and referrals.

Integration benefits

  • Respond from Gorgias to Yotpo reviews under a certain rating (e.g. negative reviews), shoppers questions, past buyers answers, reviews picked up by profanity detectors

How to connect Yotpo?

Respond to Yotpo reviews from Gorgias. This feature is only available if you're on the Yotpo Premium plan. Learn more on their pricing page
  1. In your Gorgias account, got to Integrations -> email
  2. Copy your main support email address
  3. Go to your Yotpo account
  4. Click Moderation
  5. Click Help Desk
  6. Toggle on the Activate Help Desk integration switch
  7. Enter the main support email address from step 2 in the Help Desk Email field
  8. Click Send Test to send a test email to the address you entered in the Help Desk Email field.
  9. Click the Save Changes button at the bottom of the screen

All set, now you can reply to your Yotpo reviews from Gorgias! 

Make sure to respond below the right line to respond publicly or privately. 

Nice job, you can now respond to reviews from Gorgias! Simply by adding the line you want to respond to, and then your comment. 

We recommend creating a macro that contains the following default text, so you can use as a frame to respond to comments.

==========Write below this line to comment in private==========

==========Write below this line to comment in public===========

===============Publish the review - Type yes/no================

You can also create a second macro for responding to Yotpo answers per screenshot below:

===========Write below this lines to answer in private===========

===========Write below this lines to answer in public============

===========Send question to past shoppers - Type yes/no==========

How Does the Gorgias Integration to reply to reviews work?

  1. A customer writes a verified product review or asks a question.
  2. This escalated review or Q&A receives a unique “reply-to” email address (for example reply‑01fe0aac6c504f121bcb70e17a6af129@yotpo.com.
  3. The escalated review or Q&A is forwarded to the Help Desk address that you define.
  4. By replying to the emails and adding text to the appropriate text sections, you can perform actions without leaving the Help Desk system. 
  5. For example, Help Desk users can publish the review, comment on a review, or answer a question.
  6. When you comment or answer, the reviewer/asker receives an email with your reply.

**Please note, this integration is available to all customers but will only be supported for Advanced and Enterprise plan customers. While any plan can set up the integration following the instructions,  due to the manual work it requires on our end, if you are on the Basic or Pro plan we will not be able to provide support in setting it up or fixing any issues with it should they arise.
If you wish to deactivate your Yotpo integration without deleting it from the HTTP integrations in Gorgias, besides deactivating it, please make sure that the Help Desk integration under the moderation section of Yotpo is also disabled and your support email address is removed.

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