Using Zapier, you can trigger a zap when a ticket is created and/or updated.
- Create a zap in Zapier and choose a "webhook" as a trigger
- In your Gorgias account, click on "Integrations," then click "HTTP Integration," then click "Add HTTP Integration"
- Click "POST", then use the webhook URL from Zapier. You can pass arguments from Gorgias to Zapier using headers\
- Select a "Trigger" of your choice
Nice job! When the integration is triggered, your zap will run.
**Please note, this integration is available to all customers but will only be supported for Advanced and Enterprise plan customers. While any plan can set up the integration following the instructions, due to the manual work it requires on our end, if you are on the Basic or Pro plan we will not be able to provide support in setting it up or fixing any issues with it should they arise.