G Suite & Gmail integration

Updated 4 months ago by Aleksandra

Good news! If you're using a support inbox provided by Gmail or G Suite, you can add it in just a few clicks. This integration comes with a few benefits: emails are sent from your own Gmail account, and Gorgias mirrors Gmail. If you send an email in Gmail, you'll see it in Gorgias, and vice versa. 

Here's how to add the Gmail integration:

  1. Go to Settings > Integrations > Email
  2. Click Add email address
  3. Click on the Connect Google email account button and sign into your Google account
  4. Start the process of importing the last 1000 emails from this account into Gorgias

And that's all! You can now reply to emails coming into your integrated Google account.

If your email address is a Gsuite or Gmail alias of a different Gmail account and you want to use it to reply to your customers, you will have to add the integration by setting up email forwarding. Learn how to do so in this article.

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