Manage and troubleshoot your Gmail/G Suite integration

Updated 2 weeks ago by Aleksandra

Good news! If you're using a support inbox provided by Gmail or G Suite, you can add it in just a few clicks. Please check out this guide here on how to integrate.

If your email address is a G Suite address or a Gmail alias of a different Gmail account, and you want to use it to reply to your customers, you will have to add the integration by setting up email forwarding. Learn how to do so in this article.

Disable sending emails via Gmail

As of now, you can also disable emails being sent directly from Gmail but rather via our internal servers. This can be useful if Gmail identifies your inboxes as spammy and disable them. If you have connectivity issues, and Gmail integration is disconnected frequently, you can uncheck this option and keep replying to your incoming emails from Gorgias.

Here's how to set this up:

  • Access your Gorgias account and go to SettingsIntegrationsEmail
  • Choose the Gmail integration from the list and uncheck this box:

Please note that this option is automatically checked once adding your Gmail integration.

For this feature to work properly, please set up your email account SPF settings.

Gmail tags

Here's some advice if you're wondering what the tag 'GMAIL-UPDATES' is and how to disable it.

These tags are actually automatically pulled from your Gmail account. We also have the automatic tags for Gmail categories: Social, Promotions, Updates, and Forums.

You can easily disable this option by accessing SettingsIntegrationsEmailSelect your Gmail account and uncheck the feature as shown below:

Troubleshooting

If your Gmail integration seems to be giving you some trouble, we hope that you will find a solution among these guidelines below:

When I copy my text from Gmail to Gorgias, the formatting is all messed up. What should I do in this case?

Gorgias does not copy formatting from external sources. When copying text from a different app or source, make sure to paste it as plain text/without formatting - the keyboard shortcut for this is Ctrl + Shift + V for Windows (Cmnd + Shift + V for Mac). Once you pasted the text without formatting, format it in Gorgias again normally.

If you're still having some issues with your Gmail integration, please don't hesitate to reach out to our Support Team via the live chat widget or by writing an email to support@gorgias.com.


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