Gmail (alias)

Updated 2 days ago by Amy Elenius

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An alias is an alternative email address that feeds into one central inbox.

If you have one inbox with one address, and can only send/receive messages from that address it's most likely a regular email. For this you can use the direct integration with Gmail.

If you have one inbox but can send and receive emails from multiple addresses, one or more of these are most likely to be an alias. In this case you each address will need its own integration (Gorgias) and filter (Gmail).

If you have one inbox that receives emails sent to a Group address please use the email forwarding with Gmail (group) instructions.

Before you get started

You will need

  • Your email password
  • Admin or Lead agent user permission in Gorgias

Setup Instructions

  1. In Gorgias open the main menu
  2. Click Settings > Integrations > Email
  3. Click Connect other email provider
  4. Enter your address name
  5. Enter your email address
  6. Click Connect this email account
  7. Click Copy to copy the default Gorgias email
  8. Open your Gmail inbox in a new tab
  9. Click settings cog See all settings
  10. Click Forwarding and POP/IMAP > Add forwarding address
  11. Paste your default Gorgias email into the email field
  12. Click Next
    This will open a popup to confirm the change
  13. Click OK for send a confirmation email to the default Gorgias emai
  14. In your Gorgias account, open the main menu Tickets
  15. Open the new ticket from your store email
  16. Click the confirmation link
    This will open a new tab
  17. Click Confirm
    You will be redirected to your Gmail inbox settings
  18. Open the search filters
  19. In the To field enter the address of the alias you wish to forward to Gorgias
  20. Set the forwarding address to the default Gorgias email
  21. Click Create filter
  22. In your Gorgias account, navigate to Settings Integrations > Email
  23. Select the email you are connecting
  24. Click Re-send verification email and wait 30 seconds
    You will be shown the email settings page. If this doesn't happen please refresh your page
  25. In the email settings page, customize your signature
  26. Click Save changes
    Your email is now connected! Emails sent to that alias will now be forwarded to Gorgias.
    If you have multiple aliases you wish to connect, you will need to one email integration and one new filter for each alias.

To improve the deliverability of the emails that you send from Gorgias, we recommend that you set up SPF and DKIM.

1. Open the main menu

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2. Click Settings

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3. Click Integrations

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4. Click Email

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5. Click Add email address

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6. Click Connect other email provider

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7. Enter your address name

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8. Enter the email address you wish to connect

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9. Click Connect this email account

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10. Click Copy to copy your default Gorgias email

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11. Open your Gmail inbox in a new tab

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12. Click the settings cog

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13. Click See all settings

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14. Click Forwarding and POP/IMAP

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15. Click Add a forwarding address

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16. Paste your default Gorgias email

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17. Click Next

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18. A pop will open to confirm this change/ Click Proceed

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19. Click OK to send the confirmation email

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20. In Gorgias, open the main menu

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21. Click Tickets

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22. Click to open the new ticket from your store email

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23. Click the confirmation link

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24. A popup will appear confirming the forwarding address.

Click Confirm

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25. Click to open search filters

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26. In the To field, enter the email address you are forwarding to Gorgias

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27. Click Create filter

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28. Click Forward it to

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29. Click the arrow to view forwarding emails

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30. Select the default Gorgias email

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31. Click Create filter

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32. In Gorgias, open the main menu

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33. Click Settings

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34. Click Integrations

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35. Click Email

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36. Click the email address you are connecting

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37. Click Re-send verification email. Wait 30 seconds for this step to complete. If you are not automatically redirected, refresh the page.

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38. Customise your email signature

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39. Click Save changes

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40. Woohoo! 🎉 Your email alias is now connected to Gorgias

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