Connect your Support Email Address

Updated 2 weeks ago by Tamara Zaric

A significant portion of your communication with your customers is most likely done via email. Email is so huge it has about 4 billion users worldwide. Gorgias recognizes that and has a first-class integration with major email providers such as Gmail and Outlook. This article will show you how to integrate your support email address so that your customers' emails arrive in Gorgias.

It's a good idea to connect your email integration during your most quiet working hours, simply to avoid any disruption to your daily workflow.

Gmail

If you are using Gmail it is as simple as clicking on the blue button that says "Connect Google email account". You will find it on the path SettingsIntegrationsEmail.

However, if you're using G Suite or a Gmail Alias you will want to take a look at this guide here as well.

Office365 / Outlook integration

You can connect your Office365 account to Gorgias to import emails from all the users and shared mailboxes on that account. Please just keep in mind that you need to have the Microsoft Admin permissions in order to proceed.

  • Go in SettingsIntegrationsEmail, click on "Add email address" and on "Connect Office365 email account"
  • Give all of the permissions requested
  • Once you are redirected back to Gorgias please activate the email addresses you want to integrate
  • Congrats! You will now receive your emails in Gorgias.
With your email addresses now integrated into Gorgias, why not give them a little test? Feel free to send a test email to the address that you integrated, and try to reply to it from Gorgias.
If it all goes smoothly, you did a great job!

Not using Gmail or Outlook?

No problem, you just have to set up what we call email forwarding. Just as the name suggests, it forwards all of the emails from your current mailbox (for example support@acme.com) to the Gorgias inbox creating a copy of that email. When you respond to that email in Gorgias it is then sent using our email servers to your customer. 

Check out this article on how to set up email forwarding for your account.

Please just keep in mind that the email import is only possible with direct integrations.


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