Help Center

Rules

Macros

Views

Intents & Sentiments

Automation Add-on

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Gorgias API Docs

Report concerns and grievances

Gorgias Homepage

Gorgias Academy

Gorgias

Find out how to create Rules to automate your workflow. With Rules you can: set auto-responder, automatically assign tickets to certain User, Tag your tickets based on keywords and much more.

Automate your work

What is Gorgias?

Customer data privacy

Gorgias Support Team SLAs

Gorgias Customer Success

How to set up a Gorgias account

Creating and managing tickets

How to handle incoming tickets

Assign tickets

Other ticket management features

Auto-assign and auto-unassign tickets

Bulk actions

Internal Notes

Keyboard shortcuts

Handle Tickets

Audit logs

Managing User Roles

Your Profile

Gorgias Teams

Manage Helpdesk Users

Satisfaction Survey

The Satisfaction Survey

Billing and subscription plans

Billing & Subscription

Search

The Search Function

Business Hours

Your Business Hours

Ticket Customer

Manage Customers

Migrate from Zendesk

Zendesk import FAQs

Helpdesk Migration Tool

Helpdesk Migration

Getting Started

Revenue statistics

Statistics

Self-service Statistics

SentiSum

Statistics and Reporting

Setting up a Help Center

Help center templates

How to use Google Analytics with your Help Center

Help center font library

Advanced help center customization

Help Center article recommendations in Chat

Help Center - Tracking

Help Center - Internal

Help center - Contact Form

Set up a custom domain for your Help Center

Automate your work with Rules

Rules - Best practices

Rules - Video Tutorials

Rules Glossary

Rule Library

Rules FAQs

Rule Templates

Rules - In-ticket suggestions

Rules - Common Use Cases

Return Email Autoresponder

Macro Variables

Automate your work using Macros

Macro Actions

Macro Library

Update on Macro Actions

Automating your workflow using Views

View Sections and View Sharing

Creating and managing your Views

Best practices for view setup

Automate your work using Customer Sentiments

Automate your work using Customer Intents

Intents - Use Cases and FAQs

Automate your work using Tags

Automation Add-on Overview

Setting up Automation Add-on Features

Email Integrations

Gmail

Outlook

Signatures

Email - Domain Verification (SPF & DKIM)

Other Email Providers

Email

Messenger Chat Bots

Mailchimp

Ortto

Marketing

Facebook comments and ad comments

Messenger customer chat plugin

Troubleshooting issues with your Facebook and Instagram integration

Connect your Facebook and Instagram

Facebook & Messenger

Twitter

Instagram Comments

Instagram Direct Messages

Instagram Ad Comments

Instagram Mentions

Instagram Direct Messages FAQs

Instagram

Social Media

Gorgias Chat - Installation

Migrate to the New Chat Integration

Basic chat customization

Advanced chat customization

Gorgias Chat - Campaigns

Gorgias Chat - Quick Replies

Gorgias Chat - Shopper's waiting time

Gorgias Chat - Widget Size/Weight Information

Gorgias Chat - Contact form

Gorgias Chat FAQs

Enable Article recommendations in Chat

Gorgias Chat - Contact Form Customization

Gorgias Chat - Automatic Online/Offline Status

Gorgias Chat - Video

Chat - Edit Copy & Translations

Gorgias Chat Integration

Certainly

Ada AI Chatbot

Smooch

Gobot

Zowie

Sidekick AI

Other Chat Integrations

Chat

Gorgias Voice Integration

Gorgias Voice FAQs

Aircall

RingCentral

Ottspott

JustCall

CloudTalk

CircleLoop

Gorgias Voice Troubleshooting

RedRoute

CallHippo

Voice

Chatdesk Teams

Zapier

Helpdocs (Lighthouse)

Gatsby

Clyde

Shop2app

Tolstoy

Stonly

Custom HTTP Widgets

Slack

Custom Widgets with Zapier

Answerbase

HubSpot HTTP Integration

Amplify.ai

Shopney

Reveal by Omniconvert

Stateset AI Responder

Flatlay

Pipedream

Endear

Lokalise Messages

Other Integrations

Shopify

Magento 2

Kickstarter

Amazon, eBay, Back Market & Walmart by ChannelReply

CheckoutChamp

Shopify FAQs

Omnisend

Konnektive

Shopify Hydrogen

BigCommerce

Shopify Discount Code Generator

Ecommerce

Segment

HTTP Integrations

Customer Fields by Helium

Recharge

Skio

Smartrr

Loop Subscriptions

ARPU

Subscription

Stamped.io

Okendo

Opinew

LoyaltyLion

Annex Cloud

Yotpo

Growave

Smile

Reward & Review

Integrations