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All articles

Daily operations

Everything you need to know about how to use Gorgias on a daily basis.

Categories

Tickets

11 articles
Intents & Sentiments

2 articles
Notifications

5 articles

Articles

Gorgias Bot

When a reply to a customer is not made by an agent through Gorgias, the sender of the message in Gorgias will be Gorgias Bot.This happens in two cases:When a reply is made via a RuleWhen a rule that sends an automatic reply to a customer is triggered

Search

There are two ways you can search in Gorgias: using the ticket search and the customer search.Anyone can use the search function, regardless of their role, and access all tickets within the search results. This is especially important with multibrand