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Users 101

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Teams 101

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Customers 101

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Help Center 101

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How to set up help center tracking

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Gorgias Chat - Video

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Gorgias Chat - Control Ticket Volume

Chat

Voice add-on 101

Set up voice (phone)

Porting existing number to Gorgias

Default View, Rule and Team

Set up greeting message

Set up voicemail

Set up IVR

Receiving inbound calls

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Forward calls to Gorgias

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Phone policy

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Number format for voice

Phone tickets and events

Voice

SMS add-on 101

Set up SMS

A2P 10DLC Registration

SMS Policy

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Contact Form

Channels

Satisfaction survey (CSAT) 101

Report on satisfaction survey CSAT results

Set up Satisfaction survey (CSAT)

Excluding tickets from receiving the Satisfaction survey (CSAT)

Satisfaction

Views 101

View sharing

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Sections 101

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Chat & messaging section

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Tags 101

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Ticket fields 101

Set up ticket fields

Import dropdown values from a CSV file

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Managed Ticket Fields

Contact Reason AI-Powered Suggestions

Ticket fields

Macros 101

Create a macro

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Macro library

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Rules 101

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