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Reporting

Get an overview of your Support Team's performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for the selected time frame.

Categories

Live Statistics

3 articles
Support performance

1 category • 7 articles
Automate

5 articles

Articles

Statistics 101

Use the Statistics section to check on your team's productivity and efficiency, hone in on some inefficiencies, get a holistic view of what issues your support team is facing, and assess trends. By default, the date period will automatically be set t

Filters

You can customize the data in Statistics with filters by selecting options from the drop-down menus. The number of filters available will change depending on the page you're viewing. The integration allows segmentation by integration eg. Facebook for

Audit log

Audit logs show chronological records of events on the account - who did what and when. You can find them under Settings -> Users & Teams -> Audit logs and filter them by team member, event, or time period (the longest being a week). All events liste

Revenue Statistics

Revenue statistics allow you to measure how much money your support team is generating by helping customers through the purchasing journey.Please note that this feature is only available for Shopify stores on Gorgias Pro and higher plans.Integration

Convert Statistics

The best way to track how well your Gorgias Convert campaigns are doing is by looking into the Convert reporting. Navigate to Statistics -> Convert, and you'll find 2 tabs - Overview and Campaigns. From there, you will be able to track your campaigns

Voice Statistics 101

Voice Statistics provides a closer examination of the call volume, team performance, individual accomplishments, as well as customer experience that callers get when getting in touch with your brand. If you navigate to Statistics -> Voice, you can se

Voice Agent Report

Voice Agent report provides comparative data on the individual performance of agents who communicate with customers via phone. In addition to Voice Overview report, analyzing metrics from this report helps you identify opportunities for enhancement o

Voice Overview Report

Voice Overview report provides an overall call volume as well as additional details of each call that can help you determine how to optimize your resources and what areas can be improved. Combined with Voice Agent report this will give you a clearer