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Statistics and Reporting

6 articles

Get an overview of your Support Team's performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for the selected time frame.

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Revenue statistics

Revenue statistics allow you to measure how much money your support team is generating by helping customers through the purchasing journey.Please note that this feature is only available for Shopify stores on Gorgias Pro and higher plans.Integration

Statistics

Use the Statistics section in your Gorgias helpdesk to check on your team's productivity and efficiency. It can also help you hone in on some inefficiencies. If you are utilizing tags and macros, it's a great way to get a holistic view of what issues

Self-Service Statistics

The Self-Service Statistics Page is part of the Automation add-on. You are now able to measure the full impact of self-service.To get access to this feature, please enable your Automation add-on first by navigating to Settings → Automation → Self-ser

Export tool

We've created an export tool that enables you to export tags from your helpdesk UI in just a few clicks!Setup instructionsPlease open https://gorgias.typeform.com/export and you should see the following page:Click on 'Start' and select 'Tags':Please

Automation Statistics

Gorgias is all about automation. With the new Automation Overview page, you can keep track of all of your automations and see how well they're performing.How it worksNavigate to the Automation Overview page on Gorgias to have a bird-eye view on all o

SentiSum

SentiSum is an automated ticket tagging engine, powered by natural language processing technology, where you can easily do root cause analytics and stay on top of the 'reason for contact' trends.Integration benefitsThe way the integration actually wo