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View Sections and View Sharing

A View Section is a collapsable group that contains zero or more views.How it worksHere's a quick introduction!On top of the view sections, the navigation bar is also organized in 3 sections:Chats section which includes all open chats assigned to you

Creating and managing your Views

Gorgias Views are a way to organize your tickets by filtering and grouping them based on a set of available filters. They are quite similar to Gmail filters, for example, where you are using the subject line, date etc. in order to group your emails.

Best practices for view setup

In this article, we will cover some examples of view creation in order to manage your tickets in an optimal way, starting from the default Gorgias views, and also how you can create additional ones to have your team prioritize tickets per your design