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CartloopUpdated 2 months ago

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request.


Cartloop helps Shopify brands build a compliant SMS marketing list and grow - they've built an additional revenue channel for brands looking to create better customer relationships and personalized shopping experiences.

If a shopper would like a refund and Cartloop can't issue it, a new ticket will be created seamlessly for Gorgias to solve the issue with the same phone number.

This will be helpful in cases when there are: 

  • Questions about an existing order (from time of delivery to modifying or canceling it)
  • Errors of any kind from the merchant's side
  • Returns that need to be made
  • Questions that can only be found in the merchant's database
  • Sensitive customer matters
  • Complains and feedback
  • Custom orders


Steps

1. Go to the Cartloop Integrations page.

2. Click Connect the Gorgias integration.

3. In your Gorgias account go to Settings -> You -> REST API.

4. Copy the following information: Base API URL, Username, and Password (API Key).

5. Paste each of them into Cartloop and click Save & Enable Integration.



FAQs

Can I send MMS (media) to customers via Gorgias?

Not at this time.

When do Cartloop Experts take over the conversation again?

Once your Customer Support team closes the ticket in Gorgias, new text messages will be handled by their experts.

Does our Customer Support team need any special training?

Not at all - all Cartloop conversations will appear in Gorgias like a regular ticket. They should just be aware of the fact that tickets originating from Cartloop may show up in their Views.

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