Customer Success Tracks 101Updated 2 months ago
Customer Success Tracks are playbooks to take your customer support to the next level.
Based on Gorgias's experience working with over 14,000 e-commerce brands, these best practices will set your team up for success, streamline agent workflows, and provide customers with exceptional service.
Customer success tracks focus on 5 key areas of customer support - within each track, you'll find a checklist of simple tasks to complete.
By completing these tasks, you will be able to:
- Identify trending support issues
- Assist customers faster
- Improve team productivity
- Improve customer satisfaction
- Turn customer support into a profit center
If you're on the Advanced or Enterprise plans, you can contact your Gorgias Success Manager and they'll guide you through these best practices in detail.
