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Customer Success Tracks 101Updated 4 months ago

Customer Success Tracks are playbooks to take your customer support to the next level.

Based on Gorgias's experience working with over 14,000 e-commerce brands, these best practices will set your team up for success, streamline agent workflows, and provide customers with exceptional service.

Customer success tracks focus on 5 key areas of customer support - within each track, you'll find a checklist of simple tasks to complete.

By completing these tasks, you will be able to:

  1. Identify trending support issues
  2. Assist customers faster
  3. Improve team productivity
  4. Improve customer satisfaction
  5. Turn customer support into a profit center
If you're on the Advanced or Enterprise plans, you can contact your Gorgias Success Manager and they'll guide you through these best practices in detail.
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