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Gorgias Community

The Gorgias Community is a members-only hub for our users. Members include a global network of support agents, business owners/founders and internal Gorgias staff.

Members enjoy early access to new feature, exclusive beta programs and competitions. Connect, share knowledge and pick up tips & tricks from thousands of industry experts.

Visit the community


New Community launch

Our launch is officially underway. During this time we encourage all early-access members to send feedback - no matter how big or small - to the team via the feedback tab. Your insights will help shape the future of the community for everyone. We appreciate you!


What do I get if I give feedback?

Members who provides feedback during the launch (and leave their email) will be given an exclusive foundation member badge (🛡). It's our way of thanking you for your time. Badges are visible on your profile for other members to see.

Please note: these are applied manually by our team and may take time to be issued.



FAQs

What is happening to the Facebook community?

We love our facebook community members and appreciate your help in growing the group. If we can identify your email address we will be sending a personal invitation your way. For all other members please send an email to [email protected] or fill in your details below. Thank you for being patient while we migrate to the new space.


Who can join?

While the community is accessible to anyone, only members are able to view and join discussions. Membership is available for all users who belong to a current paying account.


What are the benefits of membership?

Members are about to access unlimited resources, view/join discussions, participate in competitions, register for early access to new features and communicate with other members.

Non-members have access to selected resources and will be not be able to view/join discussions or see current members.

Discussions within the community are accessible to members only.


How do I join?

All new users will receive an invitation to join the community. This can sometimes be sent to  spam or promotions folders. If you are missing an invite submit a request to join.


I need help. Who do I contact?

For all support please reach out to our support team via chat or email at [email protected]. While our team are actively engaged with community members and content, it is not intended to be a support channel.


I requested to join. What happens now?

Membership requests are screened automatically. Our system will attempt to match the details you've provided with our records, to confirm the email address entered is associated with a paying account.

If approved, you will receive an email inviting you to join. This includes a link that is specific to you. Click the link to join.

If not approved, you will receive an email with further information. When this happens our team are notified and will try to verify your membership manually. This can take a few days depending on bandwidth, we appreciate your patience. If your membership has not been approved within 2 business days please reply to the email or get in touch with our support team.


Where do I find my subdomain?

Your subdomain is in your Gorgias URL. To find this, open your Gorgias account and look at the website address (URL). This should read something like: myaccount.gorgias.com. In this example the subdomain is 'myaccount'.


What are your community guidelines/rules?

To foster a welcoming environment for everyone, members must adhere to our guidelines listed below.
If you feel there may have been a breach of these guidelines please report it to an admin (if you are logged into the community, click here). All reports are anonymous.
❤️ Be Kind and Courteous
We're all in this together to create a supportive environment. Let's treat everyone with respect and steer clear of challenging or attacking members. Healthy debates are natural, but kindness is required.

💬 No surprise DM's
Members are permitted to direct message one another however do not message another member who you do not know or who isn't expecting a message from you.

🚫 No Hate Speech or Bullying
Make sure everyone feels safe. Bullying of any kind isn't allowed, and degrading comments about things like race, religion, culture, sexual orientation, gender or identity will not be tolerated.

💼 Be commercially aware
Use your own professional judgement before posting. Do not discuss prices, salaries, benefits, fees, specific business transactions, or individual companies, and in particular do not defame, disparage, or criticize any person or company.

📣 No Promotions, Soliciting or Spam
Refrain from promoting your own services in the community. Recommending a vendor is fine - but vendors themselves are not permitted to join. Self-promotion, spam and irrelevant links aren't allowed.

😶‍🌫️ Respect everyone's Privacy
Being part of a community requires mutual trust. Authentic, expressive discussions make groups great, but may also be sensitive and private. What's shared in the community stays in the community.

🔒 Keep customer details private
If discussing a customer example or screenshot, be mindful of any information that could identity that customer. We recommend blurring or obfuscating any confidential information. This includes names, addresses, phone numbers, IP information and social media handles.
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