Subject line Rules for the Help Center Contact FormUpdated 2 months ago

You can customize Help Center Contact Form subject lines and create Rules to auto-tag and auto-assign certain tickets based on the customized subject lines.

Here's an example of an auto-tag Rule based on a custom Contact Form subject line:

You can have a Rule auto-assign this type of ticket to a certain agent or a team:

You can also auto-reply to these tickets based on each of the custom subject lines, either by applying a Macro:

Or by using a custom response directly from your Rule: