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Gorgias

<h3 id="sep-23"><strong>Sep &apos;23</strong></h3><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="560" height="315" src="https://www.youtube.com/embed/dY8te1Iimxs?si=qL6Rf4mwyw0hKbDs" title="YouTube video player" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span><br></p><h3 id="aug-23"><strong>Aug &apos;23</strong></h3><p><strong><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe allowtransparency="true" title="Wistia video player" allowfullscreen frameborder="0" scrolling="no" class="wistia_embed fr-draggable" name="wistia_embed" src="https://fast.wistia.net/embed/iframe/jtgfu206e3" width="400" height="225"></iframe></span></strong><br></p><p><br></p><h3 id="july-23"><strong>July &apos;23</strong></h3><p><strong><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe allowtransparency="true" title="Wistia video player" allowfullscreen frameborder="0" scrolling="no" class="wistia_embed fr-draggable" name="wistia_embed" src="https://fast.wistia.net/embed/iframe/0ht6v9vu5w" width="400" height="198"></iframe></span></strong><br></p><p><br></p><h3 id="june-23"><strong>June &apos;23</strong></h3><p><strong><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe allowtransparency="true" title="Wistia video player" allowfullscreen frameborder="0" scrolling="no" class="wistia_embed fr-draggable" name="wistia_embed" src="https://fast.wistia.net/embed/iframe/86h8zqo70r" width="400" height="225"></iframe></span></strong><br></p><p><br></p><h3 id="may-23"><strong>May &apos;23</strong></h3><h3 id><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe allowtransparency="true" title="Wistia video player" allowfullscreen frameborder="0" scrolling="no" class="wistia_embed fr-draggable" name="wistia_embed" src="https://fast.wistia.net/embed/iframe/ycet1txhvd" width="400" height="225"></iframe></span><br></h3><p><br></p><h3 id="april-23"><strong>April &apos;23</strong></h3><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe allowtransparency="true" title="Wistia video player" allowfullscreen frameborder="0" scrolling="no" class="wistia_embed fr-draggable" name="wistia_embed" src="https://fast.wistia.net/embed/iframe/seit8j0rfg" width="400" height="225"></iframe></span><br></p><p><br></p><h3 id="march-23"><strong>March &apos;23</strong></h3><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe allowtransparency="true" title="Wistia video player" allowfullscreen frameborder="0" scrolling="no" class="wistia_embed fr-draggable" name="wistia_embed" src="https://fast.wistia.net/embed/iframe/anwgz8mo57" width="400" height="225"></iframe></span><br></p><p><br></p><h3 id="february-23"><strong>February &apos;23</strong></h3><h3 id="-1"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe allowtransparency="true" title="Wistia video player" allowfullscreen frameborder="0" scrolling="no" class="wistia_embed fr-draggable" name="wistia_embed" src="https://fast.wistia.net/embed/iframe/01nydiqgel" width="400" height="225"></iframe></span></h3><h3 id="-2"><br></h3><h3 id="january-23"><strong>January &apos;23</strong></h3><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe allowtransparency="true" title="Wistia video player" allowfullscreen frameborder="0" scrolling="no" class="wistia_embed fr-draggable" name="wistia_embed" src="https://fast.wistia.net/embed/iframe/uvadrrxi0o" width="400" height="225"></iframe></span><br></p><p><br></p><h3 id="december-22"><strong>December &apos;22</strong></h3><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe allowtransparency="true" title="Wistia video player" allowfullscreen frameborder="0" scrolling="no" class="wistia_embed fr-draggable" name="wistia_embed" src="https://fast.wistia.net/embed/iframe/rfgttaxwjh" width="400" height="225"></iframe></span><br></p><h4 id="-3"><br></h4><h3 id="november-22"><strong>November &apos;22</strong></h3><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe allowtransparency="true" title="Wistia video player" allowfullscreen frameborder="0" scrolling="no" class="wistia_embed fr-draggable" name="wistia_embed" src="https://fast.wistia.net/embed/iframe/nbyqmvuwsw" width="400" height="225"></iframe></span><br></p><h4 id="-4"><br></h4><h3 id="october-22"><strong>October &apos;22</strong></h3><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe allowtransparency="true" title="Wistia video player" allowfullscreen frameborder="0" scrolling="no" class="wistia_embed fr-draggable" name="wistia_embed" src="https://fast.wistia.net/embed/iframe/sefdzgwade" width="400" height="239"></iframe></span></p><p><br></p><h3 id="september-22"><strong>September &apos;22</strong></h3><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe allowtransparency="true" title="Wistia video player" allowfullscreen frameborder="0" scrolling="no" class="wistia_embed fr-draggable" name="wistia_embed" src="https://fast.wistia.net/embed/iframe/xtlvpsn0qv" width="400" height="239"></iframe></span><br></p><p><br></p><h3 id="august-22"><strong>August &apos;22</strong></h3><p><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe allowtransparency="true" title="Wistia video player" allowfullscreen frameborder="0" scrolling="no" class="wistia_embed fr-draggable" name="wistia_embed" src="https://fast.wistia.net/embed/iframe/g0w7qb9g3x" width="400" height="239"></iframe></span><br></p>

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Intro to Gorgias

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Users 101

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How to use Google Analytics with your Help Center

Help center font library

Advanced help center customization

Help Center article recommendations in Chat

How to set up help center tracking

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Create a help center contact form

Set up a custom domain for your Help Center

Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom

Import articles from a CSV file

Set up contact methods in help center

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Help Center Order Management Flows

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Gorgias Chat - Quick Replies

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Gorgias Chat - Video

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Gorgias Chat - Tone of Voice

Gorgias Chat - Campaigns

Gorgias Chat - Control Ticket Volume

Chat

Voice add-on 101

Set up voice (phone)

Porting existing number to Gorgias

Default View, Rule and Team

Set up greeting message

Set up voicemail

Set up IVR

Receiving inbound calls

Making outbound calls

Forward calls to Gorgias

Forward calls from Gorgias to agents

Phone policy

Call recording

Call routing (assignment)

Number format for voice

Phone tickets and events

Voice

SMS add-on 101

Set up SMS

A2P 10DLC Registration

SMS Policy

Standalone Contact Form

Contact Form

Channels

Satisfaction survey (CSAT) 101

Report on satisfaction survey CSAT results

Set up Satisfaction survey (CSAT)

Excluding tickets from receiving the Satisfaction survey (CSAT)

Satisfaction

Views 101

View sharing

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Reorder views

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View filters and operators

Best practices for view setup

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Sections 101

Create a section

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Chat & messaging section

View Sections and View Sharing

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Views and sections

Subscription plans

Billable tickets

Billing and usage page

Cancel an account

Invoices

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Tags 101

Set up tags

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Default tags

Merge tags

Search for tags

Remove a tag from a ticket

Ticket fields 101

Set up ticket fields

Import dropdown values from a CSV file

Create advanced reports using ticket fields

Managed Ticket Fields

Contact Reason AI-Powered Suggestions

Ticket fields

Macros 101

Create a macro

Macro variables

Macro actions

Macro library

Manage macros

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Macro suggestions

My macro preferences

Create gift card in Shopify

Macros

Rules 101

Rule variables

Rule conditions

Rule actions

Rules glossary

Rules

Account setup

Product updates (monthly)Updated a month ago

Sep '23

Aug '23

July '23

June '23

May '23

April '23

March '23

February '23

January '23

December '22

November '22

October '22

September '22

August '22