Rule actionsUpdated 7 months ago

Actions are the event that is performed if a rule is executed. There is a long list of possible actions including:

• Send email
• Reply to customer
• Add internal note
• Apply macro
• Add tags
• Remove tags (new)
• Reset tags
• Set subject
• Set status
• Snooze for
• Assign agent
• Assign team
• Delete ticket
• Hide Facebook comment
• Like Facebook comment
• Exclude ticket from CSAT (new)

An action which we have recently added is the ability to remove tags using rules as per the instructions below:

This way you can remove tags without having to reset them!