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Rule variablesUpdated 3 months ago

We know that it can be difficult to start using rules, especially if you don't know how to find some common variables like whether a ticket is opened or closed, how many orders a customer has made, or if an intent has been detected in a message.

To make it easier, we've put together a diagram showing where to find the most common variables so you can start automating tickets quicker and more effectively.

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