209 Results for "tags"
Shipup
... channel. 3. When you decide to receive an alert in Gorgias, adapt the alert you set by editing your Notification settings. You can change Tags, Assignee, Ticket subject, and Internal note content: You can determine a Tag to be added to Shipup notification tickets when ...
CloudTalk
... via Cloudtalk, a new ticket is created in Gorgias. The ticket includes information like: Date and time of the call Call duration Call tags and notes Call recording Steps 1. From your Cloudtalk account, head to Account -> Integrations 2. Select Gorgias, add your Gorgias ...
Surveywell
... connected, tickets from Gorgias will be shown in the app, and the surveys will also be pushed back into Gorgias, along with tags on the tickets for which the surveys have been sent. Create a new survey, or edit an existing one: Once you’ ...
Zendesk migration 101
... sender, intents, or sentiments for the same reason as above if that was the case. Imported data Gorgias imports Macros, Users, Tags, and Tickets from Zendesk, with Macros being the first item to be imported. Any Macros imported from Zendesk can't be ...
Aide: Agentic AI CX & Support
This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. Aide is the agentic AI customer experience partner for brands on Gorgias that want to turn support into a growth engine ...
Score the quality of your tickets with Auto QA
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
Aissist.io
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Aissist.io is Agentic AI to automate sales and service - delivering 2X performance at 50% cost, deployed like a ...
Measure support performance: Channels
The Channels report shows your support performance broken down by communication channel. Use it to compare ticket volume, response times, and satisfaction scores across every channel your team uses, so you can identify where demand is highest and where to allocate your staffing and resources. Requirements Available ...
