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11 articles
When Gorgias automatically suggests merge Sometimes a customer will reach out with two different email addresses and you will need to merge the two different profiles. Gorgias automatically suggest...
Updated 9 months ago
Why did my HTTP integration get disabled? If you received an email saying that your HTTP integration was disabled then you're probably wondering why. It can happen for any number of reasons, for exam…
Updated 1 month ago by Chloe Kesler
What is an Email signature?. An email signature is a block of text appended to the end of an email message which often contains the sender's name and contact information. An email signature often con…
Updated 9 months ago by Chloe Kesler
When there's a new message on a chat or messenger ticket, you can receive a browser notification. They are helpful to make sure that you respond to customers as soon as they start chatting with you.…
Updated 9 months ago by Romain Lapeyre
Gorgias can currently detect up to 54 languages in your support tickets. Use cases. You can use languages to create view filters. For example, you can create a view to show Spanish tickets only. Lang…
Updated 1 month ago by Romain Lapeyre
Zapier is an easy way for non-technical users to create integrations between web applications. No coding required. You can use Zapier to create a ticket in Gorgias when an action or event happens o...
Updated 2 weeks ago by Romain Lapeyre
When a reply to a customer is not made by an agent through Gorgias, the sender of the message in Gorgias will be Gorgias Bot. This happens in two cases: 1 - When a reply is made via a Rule. When a ru…
Updated 8 months ago by Ilija Kostic
Zapier is an easy way for non-technical users to create integrations between web applications. You can use Zapier step to create a widget next to tickets, and display any custom data you'd like: This…
To delete an integration:. 1 - Go to Settings and click on ' Integrations ' 2 - Choose the integration that you want to delete 3 - Click on ' Delete integration ' 4 - If you have views or rules that…
Updated 9 months ago by Ilija Kostic
Gorgias mobile app information. Clean, crisp layout with views and customer conversations readily available. UI very similar to the desktop version, with actions readily available. Stay in the loop w…
Updated 2 months ago by Aasif Osmany
You can export all the tickets that are on your helpdesk into a CSV. Each row of the file will contain information about the ticket, including the tags, the related satisfaction survey and other usef…
Updated 1 year ago by Jean
