FAQs

9 articles

How to enable browser notifications?

When there's a new message on a chat or messenger ticket, you can receive a browser notification. They are helpful to make sure that you respond to customers as soon as they start chatting with you.…

Updated 2 days ago by Romain Lapeyre

How many languages can Gorgias detect?

Gorgias can currently detect up to 54 languages in your support tickets. How it works. You can use languages to create view filters. For example, you can create a view to show Spanish tickets only. L…

Updated 1 month ago by Romain Lapeyre

Zapier

Zapier is an easy way for non-technical users to create integrations between web applications. No coding required. You can use Zapier to create a ticket in Gorgias when an action or event happens o...

Updated 3 weeks ago by Romain Lapeyre

Customer Success Tracks

Customer Success Tracks are series of short projects designed to take your support operations to the next level. Based on Gorgias's experience serving over 7,000 ecommerce merchants, these tracks wil…

Updated 1 day ago by Tony Lam

What is Gorgias Bot?

When a reply to a customer is not made by an agent through Gorgias, the sender of the message in Gorgias will be Gorgias Bot. This happens in two cases: 1 - When a reply is made via a Rule. When a ru…

Updated 3 weeks ago by Ilija Kostic

How to create a custom widget in the customer sidebar?

Zapier is an easy way for non-technical users to create integrations between web applications. How it works. You can use Zapier step to create a widget next to tickets, and display any custom data yo…

Updated 3 weeks ago by Romain Lapeyre

How to setup a custom domain for your Help Center?

We're happy to let you know that you can set up a custom domain for your brand new Help Center! The Help Center feature is currently only available in Beta for now to some of our clients and will be…

Updated 2 weeks ago by Gabor Beres

Deleting an integration

How it works. Deleting an integration. Go to Settings and click on ' Integrations '. Choose the integration that you want to delete. Click on ' Delete integration '. If you have views or rules that u…

Updated 3 weeks ago by Ilija Kostic

Mobile app fact sheet

The Gorgias app is available for both Android and iOS! You can continue to provide the best possible support on the go, almost as if you are right there in the office with your team. How it works. Fe…

Updated 1 week ago by Aasif Osmany