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9 articles
When Gorgias automatically suggests merge Sometimes a customer will reach out with two different email addresses and you will need to merge the two different profiles. Gorgias automatically suggest...
Updated 3 weeks ago
If you have an HTTP integration that is automatically disabling, this overview will show you how to track the details of the issue.
Updated 2 years ago by Chloe Kesler
What is an Email signature?. An email signature is a block of text appended to the end of an email message which often contains the sender's name and contact information. An email signature often con…
Updated 3 weeks ago by Chloe Kesler
When there's a new message on a chat or messenger ticket, you can receive a browser notification. They are helpful to make sure that you respond to customers as soon as they start chatting with you.…
Updated 3 weeks ago by Romain Lapeyre
Gorgias can currently detect up to 54 languages in your support tickets. Use cases. You can use languages to create view filter s. For example, you can create a view to show Spanish tickets only. The…
Updated 2 weeks ago by Romain Lapeyre
Zapier is an easy way for non-technical users to create integrations between web applications. No coding required. You can use Zapier to create a ticket in Gorgias when an action or event happens o...
Updated 2 years ago by Romain Lapeyre
Zapier is an easy way for non-technical users to create integrations between web applications. You can use Zapier step to create a widget next to tickets, and display any custom data you'd like: This…
To delete an integration:. 1 - Go to Settings and click on ' Integrations ' 2 - Choose the integration that you want to delete 3 - Click on ' Delete integration ' 4 - If you have views or rules that…
Updated 3 weeks ago by Ilija Kostic
You can export all the tickets that are on your helpdesk into a CSV. Each row of the file will contain information about the ticket, including the tags, the related satisfaction survey and other usef…
Updated 6 months ago by Jean
