FAQs

9 articles

How to enable browser notifications?

When there's a new message on any live chat-type channel (chat, Instagram DMs, Messenger etc.), as well as when you're assigned a ticket, you can receive a browser notification. They are helpful to m…

Updated 1 week ago by Romain Lapeyre

How many languages can Gorgias detect?

Gorgias can currently detect up to 54 languages in your support tickets. How it works. You can use languages to create view filters. For example, you can create a view to show Spanish tickets only. L…

Updated 8 months ago by Romain Lapeyre

Customer Success Tracks

Customer Success Tracks are our playbooks designed to help you take your customer support to the next level. Based on Gorgias's experience working with over 9,000 ecommerce merchants, these best prac…

Updated 3 days ago by Tony Lam

What is a Gorgias Bot?

When a reply to a customer is not made by an agent through Gorgias, the sender of the message in Gorgias will be Gorgias Bot. This happens in two cases: When a reply is made via a Rule. When a rule t…

Updated 3 days ago by Ilija Kostic

Gorgias Agency Partner Program

Overview. Gorgias is the leading helpdesk solution for eCommerce brands and we want to partner with you. We enables thousands of merchants to manage all their customer service - Facebook & Instagram,…

Updated 3 days ago by philippe Roireau

Set up a custom domain for your Help Center

We're happy to let you know that you can set up a custom domain for your brand new Help Center! How it works. The Custom Domain feature lets you have your own URL for your Gorgias Help Center matchin…

Updated 2 months ago by Djurdjica Matkovic

Gorgias Technology Partner Program

Overview of Gorgias. Gorgias is the leading helpdesk solution for eCommerce brands, and we want to partner with you. We enable thousands of merchants to manage all their customer service - Facebook &…

Updated 3 days ago by Chris Lavoie

Deleting an integration

How it works. Deleting an integration. Go to Settings and click on ' Integrations '. Choose the integration that you want to delete. Click on ' Delete integration '. If you have views or rules that u…

Updated 7 months ago by Ilija Kostic

Mobile app fact sheet

The Gorgias app is available for both Android and iOS! You can continue to provide the best possible support on the go, almost as if you are right there in the office with your team. How it works. Fe…

Updated 2 months ago by Aasif Osmany