How to merge customers?
When Gorgias automatically suggests merge
Sometimes a customer reaches out from two different email addresses and you need to merge the two different profiles. Gorgias automatically suggests some merges but you will have to confirm the merge.
- Click on merge on the right sidebar.
- Select which data you want to keep from each profile. The fields in blue will be kept.
- Click on the green button merge users .
When Gorgias does not suggest any merge
Sometimes Gorgias does not suggest automatically the merge. In this case you can merge the profiles manually.
- When you are in the ticket, in the right search bar, search for the email address of the customer you want to merge with.
- Click on his profile.
- Click on merge.
- Follow the steps in the video above.