Gorgias Academy

Updated 2 days ago by Amy Elenius

The Gorgias Academy is a learning center for those wishing to become support experts. It contains free courses and certifications that can be taken by anyone with a Gorgias account.

As a new initiative our current course options are limited, however we are working hard to launch new courses regularly! If there is a course you'd like to see in Gorgias Academy please make a suggestion using the tab on the right.

Certification

Certifications are courses that also contain knowledge check questions. Once you have completed a certification course our team will individually grade your answers. If you have passed with a mark of 80% or more you will be issued with a digital certificate of competency.

This is sent by email and can be posted directly to LinkedIn or printed and included in your CV.

Logging in

Gorias Academy is separate from your Gorgias account. This means the first time you visit Gorgias Academy you will need to create a log in, even if you have a login to a Gorgias account.

To create a login as a first time learner
  1. Visit the registration page
  2. Enter your full name and email
  3. Click Register
    An email will be sent to you with a magic link
  4. Click the link
    This will open Gorgias Academy, create a profile and log you in automatically
To login as a returning learner
  1. Visit the login page
  2. Enter your email address
  3. Click Login
    An email will be sent to you with a magic link
  4. Click the link
    This will open Gorgias Academy and log you in automatically

FAQs

How can I join Gorgias Academy?

Joining Gorgias Academy is easy. Simply click here and enter your name/email address to register. You will be sent an email with a magic link, click the link to be automatically logged in and start exploring right away - no password necessary!

I can't log in - it says 'no user found with that email'.

This happens when you are trying to log in as a returning learner but don't have a profile in Gorgias Academy.

To resolve this, click the link that says 'Don't have an account? Create one now' and follow the prompts. Further instructions can be found here.

I can't log in - it says 'email is already in use'.

This happens when you are trying to create a log in as a new leaner but already have a profile in Gorgias Academy.

To resolve this, click the link that says 'Click here to login instead' and follow the prompts. Further instructions can be found here.

To resend the login link visit the login page and enter your email address again.

I have tried to register/log in but the email never arrived. What should I do?

1. Check your spam/junk folder. The email will be called 'You Gorgias Academy Login Code'.

2. Try to login/register again making sure the email address is spelled correctly.

3. Contact the Gorgias Academy admin via chat (in the academy) or contact our support team via chat/email at support@gorgias.com.

I failed a certification. Can I retake it?

Yes. Please reply to the 'failed certification' email and we will reassign the course.

Please note when courses are reassigned your original progress will be lost. You will be required to answer all knowledge check questions again.
Is Gorgias Academy free?

Yes! We want you to get the most out of our platform. That's why you can take course, get certified and access learning material any time completely free.

I'm only trialing/not yet a Gorgias customer. Can I join?

Absolutely - we welcome anyone interested in learning more about customer support to join.

I need to be Gorgias certified for my job. How can I do this?

Both Basic Agent and Lead Agent certification courses are free and can be completed in 30-45 mins. These include knowledge check questions/quiz. If you score a passing grade for these questions you will be emailed an official Gorgias Academy certificate.

If you score a passing grade in the knowledge check questions you will be emailed an official Gorgias Academy certificate. Each certificate includes your name, completion date and unique certificate ID.

Each certificate includes a public shareable link, can be published to Linkedin or downloaded.

How do I publish my certification to LinkedIn?

To publish your achievement to LinkedIn, simply click the 'Add to LinkedIn' button on your digital certificate.


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