Chat assignment setting

Updated 10 months ago by Marija

The chat assignment feature is used to automatically unassign chat or messenger tickets assigned to your agents that are not online.

When "Un-assign on reply" option is enabled, it will automatically unassign all chat or messenger tickets that have received a reply if the agent that ticket was assigned to is not set as available for chat.

This should help everyone reduce the response time for some chat tickets.

The "Un-assign on reply" option is found in your Gorgias dashboard > Settings > Chat assignment. This option will be enabled by default and it will be active for both Messenger tickets and Chat tickets.


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