The Instagram channel lets you connect your Instagram account to your Gorgias dashboard and makes it possible for you to receive and reply to comments left on your Instagram posts.
Since Instagram is highly used, we made sure that you can assist your customers when they are communicating with you through your Instagram page.
How to connect your Instagram to Gorgias
Instagram account is added through your Facebook integration. Go to Settings > Integrations > Facebook, Messenger & Instagram > click on desired Facebook page and check "Enable Instagram comments" :) that is it.
When a customer posts on your Instagram page we will create a ticket on Gorgias. From here you can handle all conversations just like you would with tickets from other channels, like chat or email. You can also apply macros, tag your tickets, assign them to a specific agent, just like any other ticket.
- Comments from Reels and IGTV are not currently supported.
- Regarding Instagram ad comments, they will be pulled in as well, but we can only pull in top-level ones at the moment. That means that, should an ad comment have a reply to it (a comment to a comment) we won't be able to fetch that reply.
- For now, if a comment is deleted via Instagram directly, the same ticket in Gorgias will not be updated by this action as well.