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All Categories > Automate your work > Intents & Sentiments

3 articles

Automate your work using Customer Sentiments

Gorgias automatically detects your customers' sentiment! Is the customer angry, in a rush or simply grateful for the service? Here's how you can figure all of that in a single glance using customer sentiments through rules.

Updated 8 months ago by Charles Jacquet

Automate your work using Customer Intents

Each time a new customer message arrives, our system will try to figure out the customer's intent. Intents include: shipping/status, refund/request, order/cancel... and many others! Intents can be used to automate your ticket processing workflow.

Updated 2 months ago by Victor Suo

Intents - Use Cases and FAQs

Using intent detection is a great way to automate a big portion of your daily workflow. This feature will help you set up rules powered by the Gorgias machine learning system in order to recognize th…

Updated 1 month ago by Tamara Zaric

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