Intents & Sentiments

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2 articles

Tagging tickets with customer sentiments

If you're not familiar with the basics on Rules in Gorgias check out the articles below before you get started: - Rules - getting started. Customer sentiments. Facial expression, tone of voice or bod…

Updated 1 month ago by Victor Suo

Automating your work using customer intents

If you're not familiar with the basics on Rules in Gorgias, please check out the following article before you get started: Rules - getting started. Customer intents. If you want to automate repetitiv…

Updated 3 weeks ago by Victor Suo

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Intents & Sentiments

Tagging tickets with customer sentiments

Automating your work using customer intents

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