# chat-help-center > Public Help Center articles for chat-help-center. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [Create a Gorgias helpdesk](https://docs.gorgias.com/en-US/create-a-gorgias-helpdesk-82010.md): Gorgias is a customer support platform for ecommerce brands, designed to help you manage customer interactions across multiple channels, including email, chat, social media, and phone & SMS. It brings your customer conversations into a single platfor - [How to use Gorgias: a quick start guide](https://docs.gorgias.com/en-US/how-to-use-gorgias-a-quick-start-guide-5705504.md): Welcome to Gorgias, we’re so excited you’re here! Gorgias brings customer support requests from a variety of channels into a centralized, AI-powered platform; so you and your team can efficiently monitor, prioritize, and solve any volume of customer - [Add your team to Gorgias](https://docs.gorgias.com/en-US/add-your-team-to-gorgias-196943.md): To give your support agents the ability to read and respond to your customer tickets, you’ll need to add them to Gorgias. Admins can invite users to Gorgias via email, or enable auto-join to allow users with specific email domains to sign up, no invi - [Join your team on Gorgias](https://docs.gorgias.com/en-US/join-your-team-on-gorgias-214479.md): To join your teammates in Gorgias, you’ll need to create an account. You can do this either by using the auto-join page, or by accepting an invitation sent by your Admin. If you aren’t sure which method to use, please reach out to your Gorgias Admin. - [Sign in to Gorgias](https://docs.gorgias.com/en-US/sign-in-to-gorgias-2558571.md): You can sign into Gorgias using your email address and password or with SSO. If you’ve enabled two-factor authentication (2FA), you’ll also need a six-digit code from an authenticator app to complete your sign-in. Once you’ve created an account in Go - [User permissions](https://docs.gorgias.com/en-US/user-permissions-196938.md): In Gorgias a user’s role determines the level of permissions and access they have to the various features in the helpdesk. Admins can change an existing user’s role, and can assign a role to new users when they’re invited to Gorgias. Use the tables b - [Getting started for new Gorgias users](https://docs.gorgias.com/en-US/getting-started-for-new-Gorgias-users-7524978.md): Gorgias is an AI-first customer support platform built for ecommerce teams. All of your customer inquiries are combined into a unified inbox alongside your customers' order history and account data. - [Launch guide for Gorgias admins](https://docs.gorgias.com/en-US/launch-guide-for-gorgias-admins-7524979.md): To create the best possible experience for your team, it’s important to prepare your helpdesk to handle customer requests - [Migrate from non-Zendesk providers](https://docs.gorgias.com/en-US/migrate-from-non-zendesk-providers-214415.md): If you need to migrate tickets from non-Zendesk customer support platforms and you're unable to do so through email import in Gorgias, then you can use a platform like help-desk-migration.com. - [Help Desk Migration](https://docs.gorgias.com/en-US/help-desk-migration-398565.md): This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. Help Desk Migration tool makes Gorgias migration easy, helping eCommerce brands import and export - [Zendesk migration 101](https://docs.gorgias.com/en-US/zendesk-migration-101-214413.md): You can go through the entire migration process by following these steps:. 1. Complete the Zendesk import2. Enable channels3. Pause the Zendesk sync4. Disable channels. The import rate can vary per account, depending on the number of comments/message - [Import Zendesk data into Gorgias](https://docs.gorgias.com/en-US/import-zendesk-data-into-gorgias-214412.md): If you’re transitioning off of Zendesk, you can import your Zendesk data into Gorgias to bring your previous ticket history into your new helpdesk. Once you’ve finished the initial import, you’ll have the option to continuously synchronize your data - [Enable/disable channels](https://docs.gorgias.com/en-US/enabledisable-channels-214414.md): Enable any channels you'd like to use in Gorgias (Email, Chat, social) - instructions for each channel are below - and please check out our FAQ if you want to do this in phases. Go to Settings → Channels → Email → Add New Email and decide whether you - [Gorgias Academy](https://docs.gorgias.com/en-US/gorgias-academy-81769.md): The Gorgias Academy is a learning center for those wishing to become support experts. It contains free courses and certifications that can be taken by anyone with a Gorgias account.As a new initiative our current course options are limited, however w - [Community](https://docs.gorgias.com/en-US/community-97478.md): The Gorgias Community is a members-only hub for our users. Members include a global network of support agents, business owners/founders, and internal Gorgias staff. Members enjoy early access to new features, exclusive beta programs, and competitions - [Access your Gorgias REST API credentials](https://docs.gorgias.com/en-US/rest-api-208286.md): Gorgias has an open REST API - go to Settings → You → REST API to access your unique credentials. You can also take a look at our developer documentation for more information. - [Build a custom app](https://docs.gorgias.com/en-US/build-a-custom-app-81853.md): Before you start creating your Gorgias app you need to choose between two types:. These apps should be used if you only plan to access your own Gorgias account data. These apps are published in our in-product and public App Stores and are available t - [Customer data & privacy](https://docs.gorgias.com/en-US/customer-data-&-privacy-81742.md): Your clients may enter sensitive information like credit card numbers or social security numbers into their messages - when these messages come into Gorgias, this information is automatically obfuscated/scrambled so your agents don't have access to i - [GDPR requests](https://docs.gorgias.com/en-US/gdpr-requests-335402.md): If a customer requests the deletion of their information from your account, we recommend taking immediate action to ensure compliance with GDPR laws - deleting their customer profile will also delete any customer data from Gorgias. - [Gorgias Voice policy](https://docs.gorgias.com/en-US/gorgias-voice-policy-296982.md): When you create a phone number in Gorgias, we use Twilio — a third-party service provider — to create and host the number. When using a phone number in Gorgias, the content that passes through the service needs to abide by the Twilio Terms of Service - [AI Agent explained](https://docs.gorgias.com/en-US/ai-agent-explained-497772.md): AI Agent helps your shoppers browse, buy, and get support automatically in your brand's voice. You shape what it does through knowledge, skills, tone of voice, and actions — and stay in control through handover, reasoning, and feedback. - [How AI Agent improves over time](https://docs.gorgias.com/en-US/how-ai-agent-improves-over-time-1993179.md): AI Agent gets better as you work with it. The cycle of training new behavior, testing changes, deploying them, and analyzing the results gives you a clear way to improve AI Agent one conversation type at a time. - [Set up and go live with AI Agent](https://docs.gorgias.com/en-US/set-up-and-go-live-with-ai-agent-500219.md): Set up AI Agent for your store and go live: give it knowledge about your products and policies, create skills to control your most common conversations, customize its behavior, test it, and connect your channels. - [Skills explained](https://docs.gorgias.com/en-US/skills-explained-6556816.md): Skills give you control over how AI Agent handles specific types of conversations. Each skill bundles intents, instructions, and a knowledge toggle. Manage and improve AI Agent one conversation type at a time. - [Create a new skill for AI Agent](https://docs.gorgias.com/en-US/create-a-new-skill-for-ai-agent-6556814.md): Skills give you direct control over how AI Agent handles specific conversation types. Learn how to create a new skill — from a template or from scratch — and enable it to handle matching conversations. - [Manage your skills](https://docs.gorgias.com/en-US/manage-your-skills-6556815.md): Once your skills are live, you can find them on the Skills page, edit them, enable or disable them, view their performance, restore previous versions, or delete them. Manage your skills as your business changes and AI Agent's coverage grows. - [Best practices for writing skills](https://docs.gorgias.com/en-US/best-practices-for-writing-skills-1362604.md): Well-written skills make AI Agent reliable. Learn how to choose which conversations to cover, write clear instructions AI Agent can follow, and test and troubleshoot a skill so it handles each request the way you intend. - [Add your brand's content for AI Agent](https://docs.gorgias.com/en-US/add-your-brands-content-for-ai-agent-1216498.md): Your brand's content is essential for AI Agent to respond to and resolve customer inquiries with confidence and accuracy. The more complete and in-depth your content is, the better AI Agent performs. You can add content from various sources, includin - [Manage your product information for AI Agent](https://docs.gorgias.com/en-US/manage-your-product-information-for-ai-agent-4036592.md): AI Agent uses information about your products to generate relevant, personalized answers and recommendations for shoppers, and to engage in conversations like a true product expert. You can make sure AI Agent has up-to-date and accurate information a - [Coach AI Agent and give feedback to improve its responses](https://docs.gorgias.com/en-US/coach-ai-agent-and-give-feedback-to-improve-its-responses-500892.md): You can coach AI Agent by giving feedback on the tickets it answers. Your feedback helps AI Agent select the right knowledge sources to answer customer inquiries, and improves its ability to respond to similar questions in the future. Giving feedback - [Preview AI Agent responses with test conversations](https://docs.gorgias.com/en-US/preview-ai-agent-responses-with-test-conversations-828087.md): Test conversations let you preview how AI Agent would respond to real customer questions and scenarios. You can use test conversations to ask AI Agent questions, evaluate its reasoning, and confirm that your content, actions, tone of voice and other - [Set up and use AI Agent on Chat](https://docs.gorgias.com/en-US/set-up-and-use-ai-agent-on-chat-828220.md): When you set up AI Agent for your store, you can choose to connect it to your Chat channels. For stores with a high volume of Chat tickets, enabling AI Agent on Chat allows you to automate repetitive tickets for your team and gives shoppers relevant - [Enable AI Agent on Instagram and Facebook Messenger (Beta)](https://docs.gorgias.com/en-US/enable-ai-agent-on-instagram-and-facebook-messenger-7355524.md): Connect AI Agent to your Instagram and Facebook Messenger channels so it can automatically answer questions and resolve support requests from shoppers who reach out over DM. - [Review your AI Agent performance](https://docs.gorgias.com/en-US/review-your-ai-agent-performance-931052.md): The AI Agent report shows how Support Agent and Shopping Assistant are performing — including automation, deflection, response times, and sales impact. Switch between tabs to see all of AI Agent at once, or focus on one role at a time. - [Review your overall automation performance](https://docs.gorgias.com/en-US/review-your-overall-automation-performance-6153275.md): The AI Agent Overview report shows how automation is performing across your store — including how much of your support is automated, how much time and money it saves, and how often shoppers are handed off to your team. - [See how your skills and knowledge are performing](https://docs.gorgias.com/en-US/see-how-your-skills-and-knowledge-are-performing-6556813.md): AI Agent surfaces performance signals for each skill and each piece of knowledge — ticket volume, handover, and CSAT. Use them to see what's working, find what to improve, and decide where to focus next. - [Continuously improve AI Agent with Opportunities (Beta)](https://docs.gorgias.com/en-US/continuously-improve-ai-agent-with-opportunities-(beta)-4858461.md): Once your AI Agent is live, Opportunities highlight specific improvements you can make based on conversations that AI Agent wasn’t able to fully resolve. Reviewing and acting on these recommendations helps you improve AI Agent’s knowledge so it can s - [Explore AI Agent performance by ticket topic](https://docs.gorgias.com/en-US/explore-ai-agent-performance-by-ticket-topic-1024587.md): An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge t - [Create an action for AI Agent](https://docs.gorgias.com/en-US/create-an-action-for-ai-agent-567325.md): Actions let AI Agent work in your connected apps — canceling orders, managing subscriptions, updating shipping addresses — without a human stepping in. Connect an app to add its available actions to your library. - [Manage your actions](https://docs.gorgias.com/en-US/manage-your-actions-6932070.md): Your actions library is the central place to view and manage everything AI Agent can do on behalf of shoppers. Enable, disable, edit, and delete actions, and see where each one is being used. - [Create Actions: use advanced options to build custom Actions for AI Agent](https://docs.gorgias.com/en-US/create-actions-use-advanced-options-to-build-custom-actions-for-ai-agent-1060364.md): You can use a visual workflow builder to create custom Actions for AI Agent that align with your brand’s unique business needs and use cases. When you create an Action for AI Agent, select Advanced options to open a visual workflow builder. Brands th - [View event logs for AI Agent Actions](https://docs.gorgias.com/en-US/view-event-logs-for-ai-agent-actions-1059784.md): AI Agent uses Actions to make changes in the apps that you use to run your store and resolve shoppers’ tickets. Admins and Team Leads can see an event log for each Action that AI Agent uses to respond to shoppers’ tickets. Each log provides a record - [AI Agent Actions: make changes to Shopify orders](https://docs.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792.md): When you set up an Action for Shopify in Gorgias, AI Agent can fully resolve requests from shoppers who want to make changes to their orders, including cancelling an order, changing their shipping address, removing items, and more. Using Actions to m - [AI Agent Action: Send Loop Returns portal deep link](https://docs.gorgias.com/en-US/ai-agent-action-send-loop-returns-portal-deep-link-757795.md): When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who need to return or exchange an order through Loop Returns. You will need an active Loop account and access to your Loop account’s API key. You can use this A - [AI Agent Action: Send return shipping status from Loop Returns](https://docs.gorgias.com/en-US/ai-agent-action-send-return-shipping-status-from-loop-returns-757838.md): When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who inquire about the status of an order they returned. You will need an active Loop account and access to your Loop account’s API key. AI Agent can confirm whe - [AI Agent Actions: manage Recharge subscriptions](https://docs.gorgias.com/en-US/ai-agent-actions-manage-recharge-subscriptions-757839.md): Recharge is a Shopify app that helps you sell and manage subscription offerings on your store. When you set up an Action for Recharge, AI Agent can fully resolve requests from shoppers who want to make changes to their current subscription, like skip - [AI Agent Actions: Connect AI Agent to ShipStation](https://docs.gorgias.com/en-US/support-actions-connect-ai-agent-to-shipstation-808903.md): ShipStation is a third-party logistics (3PL) platform that allows you to manage small parcel shipping for your online store. Using Actions, you can connect AI Agent to ShipStation so that it can fully resolve requests from shoppers on your be - [AI Agent Actions: Connect AI Agent to ShipBob](https://docs.gorgias.com/en-US/support-actions-connect-ai-agent-to-shipbob-937575.md): ShipBob is a third-party logistics (3PL) provider that allows you to manage fulfillment, inventory and shipping for your online store. Using Support Actions, you can connect AI Agent to ShipBob so that it can fully resolve requests from shoppers on y - [AI Agent Actions: Connect AI Agent to ShipHero](https://docs.gorgias.com/en-US/support-actions-connect-ai-agent-to-shiphero-1022001.md): ShipHero is a third-party logistics (3PL) provider that allows you to manage warehouse and shipping for your online store. Using Actions, you can connect AI Agent to ShipHero so that it can fully resolve requests from shoppers on your behalf. - [AI Agent Actions: Shipmonk](https://docs.gorgias.com/en-US/ai-agent-actions-shipmonk-809032.md): ShipMonk is a third-party logistics (3PL) provider that allows you to manage fulfillment, inventory and shipping for your online store. When you set up an Action for ShipMonk in Gorgias, AI Agent can fully resolve requests from shoppers who want to m - [AI Agent Actions: manage Skio subscriptions](https://docs.gorgias.com/en-US/ai-agent-actions-manage-skio-subscriptions-937624.md): Skio is a Shopify app that helps you sell and manage subscription offerings on your store. When you set up an Action for Skio in Gorgias, AI Agent can fully resolve requests from your shoppers who want to make changes to their current subscription, l - [AI Agent Actions: Loop Subscriptions](https://docs.gorgias.com/en-US/ai-agent-actions-loop-subscriptions-943225.md): Loop Subscriptions is a Shopify app that helps you manage subscription offerings on your store. When you set up an Action for Loop Subscriptions in Gorgias, AI Agent can fully resolve requests from your shoppers who want to make changes to their curr - [Connect your AI assistant to the Gorgias MCP](https://docs.gorgias.com/en-US/connect-your-ai-assistant-to-the-gorgias-mcp-6310546.md): Learn how to connect your AI assistant to Gorgias using the Gorgias MCP (Model Context Protocol) so your assistant can access and take action on tickets, customers, and conversations directly from your AI tools. - [Shopping Assistant explained](https://docs.gorgias.com/en-US/shopping-assistant-explained-1216108.md): Most shoppers who visit your store have questions before they buy — about products, sizing, availability, or whether something is right for them. Without a way to answer those questions in the moment, many will leave without purchasing. Shopping Assi - [How Shopping Assistant recommends products](https://docs.gorgias.com/en-US/how-shopping-assistant-recommends-products-4996877.md): When a shopper starts a conversation, Shopping Assistant doesn't recommend products at random. It builds a picture of who the shopper is, what they're looking for, and how close they are to making a purchase — then uses that context to decide when an - [How Shopping Assistant uses discounts](https://docs.gorgias.com/en-US/how-shopping-assistant-uses-discounts-4996871.md): When a shopper is considering a purchase, the right discount — offered at the right moment — can be the difference between a sale and an abandoned cart. Shopping Assistant can use discounts in conversations in two ways: by generating one-time discoun - [Customize your selling style and discount strategy](https://docs.gorgias.com/en-US/customize-your-selling-style-and-discount-strategy-1216116.md): Shopping Assistant adapts its conversations based on twosettings you control: selling style and discount strategy. Together, these determine how proactively Shopping Assistant engages shoppers, when it makes recommendations, and how often it offers d - [Control which products Shopping Assistant recommends](https://docs.gorgias.com/en-US/control-which-products-shopping-assistant-recommends-2439361.md): Shopping Assistant can recommend any product from your Shopify catalog. By default, it selects recommendations based on what it knows about the shopper — their browsing activity, cart contents, and buying intent. If there are products you want to pri - [AI FAQs: proactively answer shopper questions on your website](https://docs.gorgias.com/en-US/ai-faqs-proactively-answer-shopper-questions-on-your-website-4662149.md): You can use AI FAQs to proactively surface relevant, AI-generated questions on your website’s product pages, so shoppers can get answers without searching or manually opening chat. When a shopper selects a question, AI Agent provides an immediate ans - [Search assist and ask anything input: proactively start conversations with shoppers](https://docs.gorgias.com/en-US/search-assist-and-ask-anything-input-proactively-start-conversations-with-shoppers-1423468.md): You can use customer engagement features like search assist and ask anything input to proactively invite shoppers to start a conversation with AI Agent while they’re browsing your website. These features guide shoppers at key moments, like when they’ - [Customize how AI Agent hands over to your team](https://docs.gorgias.com/en-US/customize-how-ai-agent-hands-over-to-your-team-6008591.md): When AI Agent can't resolve a customer's inquiry, it hands the conversation over to your team. Learn when handovers happen, how to configure handover topics, and how to customize handover behavior on chat. - [Let AI Agent autofill tags and ticket fields](https://docs.gorgias.com/en-US/let-ai-agent-autofill-tags-and-ticket-fields-2863220.md): AI ticket tagging saves time by having AI Agent automatically fill out ticket fields and add tags to the conversations it handles. By setting up automatic tagging, you make it easier to organize and label tickets, trigger automations, and analyze tre - [Customize AI Agent's tone of voice](https://docs.gorgias.com/en-US/customize-ai-agents-tone-of-voice-5413645.md): Tone of voice is how AI Agent sounds when it talks to your customers: the words it chooses, how it opens and closes conversations, and what it never says. Configuring tone of voice ensures that every reply feels consistent and on-brand, no matter whi - [Set the language AI Agent replies in](https://docs.gorgias.com/en-US/set-the-language-ai-agent-replies-in-5414440.md): By default, AI Agent detects the language a customer writes in and replies in the same language. You can also configure AI Agent to always reply in one fixed language instead. This article covers:. When no language is configured, AI Agent reads the c - [Change AI Agent's name](https://docs.gorgias.com/en-US/change-ai-agents-name-5415443.md): AI Agent appears in your Gorgias helpdesk as a user with its own profile. Its name is how it identifies itself in conversations with customers. The default name is "AI Agent Bot," but you can change it to match your brand — for example, a persona nam - [Use rules with AI Agent](https://docs.gorgias.com/en-US/use-rules-with-ai-agent-5415482.md): AI Agent and Gorgias rules are separate systems that both act on tickets — and when set up without considering each other, they can conflict. This article explains how they work together, how to use Gorgias' two pre-built rules for AI Agent, and how - [How AI Agent uses Vision to understand images](https://docs.gorgias.com/en-US/how-ai-agent-uses-vision-to-understand-images-1992836.md): Vision is a built-in capability that AI Agent uses to read and understand images sent by customers in email and chat conversations. Vision is automatically enabled — no extra steps required. - [Best practices: prepare Shopping Assistant for sales conversations](https://docs.gorgias.com/en-US/best-practices-prepare-shopping-assistant-for-sales-conversations-1123832.md): You can use AI Agent's shopping assistant skills to engage visitors to your online store and drive more revenue. Like an in-store sales assistant, AI Agent assists shoppers with personalized sales interactions, recommending products, answering questi - [Security and privacy FAQ for Gorgias AI Agent](https://docs.gorgias.com/en-US/security-and-privacy-faq-for-gorgias-ai-agent-1997987.md): AI Agent uses a combination of multiple secure LLM providers, including OpenAI, Anthropic, and internally fine-tuned LLMs. Your AI Agent’s ability to recognize language and form sentences comes from a blend of state-of-the-art large language models ( - [How to upgrade your AI Agent subscription](https://docs.gorgias.com/en-US/how-to-upgrade-your-ai-agent-subscription-2319991.md): If you signed up for a Gorgias account prior to May 28, 2025 and you’ve subscribed to AI Agent, you have the option to upgrade your subscription to unlock additional AI Agent features, including Shopping Assistant skills and opportunities. If you sig - [Understand AI Agent tags and ticket views](https://docs.gorgias.com/en-US/understand-ai-agent-tags-and-ticket-views-5414491.md): As AI Agent handles tickets, it automatically applies tags to reflect what it did and where the ticket stands. These tags power the AI Agent ticket view in your helpdesk inbox, and you can use them as conditions in rules to route, prioritize, or auto - [Why AI Agent closes or snoozes tickets without responding](https://docs.gorgias.com/en-US/why-ai-agent-closes-or-snoozes-tickets-without-responding-6009836.md): If you've noticed AI Agent close a ticket without sending a response, or set a ticket aside without any action from your team, this article explains why. - [How Gorgias's AI Agent works](https://docs.gorgias.com/en-US/how-gorgiass-ai-agent-works-1997817.md): The agentic logic that powers Gorgias’s AI Agent allows it to dynamically address every customer request with a high level of accuracy, safety and reliability — just like a capable human agent would. Most AI agents powered by large language models (L - [Gaia explained](https://docs.gorgias.com/en-US/gaia-explained-6646561.md): Gaia is a conversational assistant built into Gorgias. Describe what you need — in your AI Agent setup, tickets, automations, or Help Center — and Gaia reads the relevant data, drafts the change, and waits for your approval. - [Start a conversation with Gaia](https://docs.gorgias.com/en-US/how-to-use-gaia-6646562.md): Walk through starting a Gaia conversation, choosing whether it asks before acting or runs on its own, reviewing its proposed changes, and managing your conversation history. - [How to test automation features without creating billable tickets](https://docs.gorgias.com/en-US/how-to-test-automation-features-without-creating-billable-tickets-286870.md): You can use a Test mode to check that your automations are working as intended without being billed for automated interactions. Test mode can be used to verify automations likes Flows, Order Management and Article Recommendations. - [Compatibility of automation features with ecommerce store providers](https://docs.gorgias.com/en-US/compatibility-of-automation-features-with-ecommerce-store-providers-1749413.md): This article explains which ecommerce stores (provided by platforms like Shopify, BigCommerce, Magento 2) are compatible with Gorgias’s automation features. AI Agent and other automation features, Flows and Order Management, are available with an act - [Flows 101](https://docs.gorgias.com/en-US/flows-101-252069.md): Flows are automated Q&A conversation scenarios that operate across multiple channels and assist shoppers with personalized guides, answers, and recommendations. They let you create custom multi-step paths to answer your shoppers' questions based on t - [Flow builder](https://docs.gorgias.com/en-US/flow-builder-256475.md): The builder has a tree-type layout that reflects the multiple paths you can build for your customers, depending on the topic. - [Create a Flow](https://docs.gorgias.com/en-US/create-a-flow-256472.md): Saving Flows as drafts allows you to preserve your work without having to complete all the steps or leave the Flow builder. If you want to keep working on your Flow before publishing it, select the Save button in the upper right corner instead of the - [Flow steps (triggers, options, ends)](https://docs.gorgias.com/en-US/flow-steps-(triggers-options-ends)-315394.md): Here you can see all the steps, options, and types of ends you can set up in Flows. Steps are the building blocks used to create Flows - there are 3 types in the Flow builder:. This button appears when a Flow is published - the Flow will start when a - [Analyze your Flows drop-off performance](https://docs.gorgias.com/en-US/analyze-your-flows-drop-off-performance-629715.md): After you’ve built and published a Flow, you can use Analysis mode to evaluate the effectiveness of your Flow. With Analysis, you can see what’s working well for shoppers during the Flow and identify areas where you can make helpful changes. By addre - [Creating Flow variables using JSONPath](https://docs.gorgias.com/en-US/creating-flow-variables-using-jsonpath-373084.md): When using our HTTP request Flow step, you can create variables using the response you received from a third party to leverage it in subsequent steps (for example, get a customer's loyalty point balance). You can create variables from your response b - [HTTP request step in Flows](https://docs.gorgias.com/en-US/http-request-step-in-flows-436910.md): Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help. With the HTTP request Flow steps, you can use data and execu - [Add email to Klaviyo via Flows](https://docs.gorgias.com/en-US/add-email-to-klaviyo-via-flows-438155.md): You can create a Flow with HTTP request that will automatically create a Klaviyo profile for your customer as soon as they leave their name and email address. You can then manage how the profile will be added to lists and segments through Klaviyo set - [Show LoyaltyLion points balance via Flows](https://docs.gorgias.com/en-US/show-loyaltylion-points-balance-via-flows-438457.md): You can create a Flow with HTTP request that will automatically show LoyaltyLion points to your customer upon their request. 1. You can start the Flow with the Trigger button How many loyalty points do I have?:2. For the second step select Customer l - [Manage Recharge subscription via Flows](https://docs.gorgias.com/en-US/manage-recharge-subscription-via-flows-438584.md): You can create a Flow with HTTP request that will enable your customers to manage their Recharge subscriptions without involving your team. 1. You can start the Flow with the Trigger button I'd like to manage my subscription:2. For the second step se - [Templates for one-step Flows](https://docs.gorgias.com/en-US/templates-for-one-step-flows-243755.md): We've gathered the top one-step Flows that give a quick response to shoppers. These questions are used the most across our entire customer base and below are several templates to get you started. They are:. Choose the relevant ones and replace the bo - [Order Management 101](https://docs.gorgias.com/en-US/order-management-101-81861.md): Order Management allows your customers to check their order status, tracking number, and shipping information, as well as create templated tickets when reporting order issues. - [Configure Track Order option](https://docs.gorgias.com/en-US/configure-track-order-option-315730.md): The Track Order option allows customers to view the journey of their shipped item, including time and date stamps for when the order was placed, confirmed, shipped, and the destination address. The information is updated in real-time, directly pulled - [Configure Cancel Order option](https://docs.gorgias.com/en-US/configure-cancel-order-option-315739.md): The Cancel Order option allows customers to submit a request to cancel an order (order information is pulled directly from Shopify). You can preview the Cancel Order experience by clicking on the preview on the right-hand side. To view the preview in - [Order statuses and possible shopper actions](https://docs.gorgias.com/en-US/order-statuses-and-possible-shopper-actions-81862.md): This guide will cover all currently supported shipment statuses in our Order Management portal feature and actions accessible by shoppers depending on the presented status. Here's an example of where the shipment status will be visible on the portal - [Return Flow with Loop Returns](https://docs.gorgias.com/en-US/return-flow-with-loop-returns-368444.md): You can connect your Loop Returns integration with the Return Order option in Order Management. When your shoppers are using the Return an order option in your Chat, Help Center, or Contact Form and you have Loop Returns connected to the Flow, they'l - [Set up a return flow with Order Management](https://docs.gorgias.com/en-US/set-up-a-return-flow-with-order-management-368442.md): The Return Order option allows customers to submit a request to return an order or specific items from an order. The order information is pulled directly from Shopify. If you have integration with Loop Returns, you can also set up your Return Order f - [Report order issue 101](https://docs.gorgias.com/en-US/report-order-issue-101-316800.md): The Report order issue feature is part of Order Management and can be enabled in Chat, Help Center, and Contact Forms. It allows customers to submit order-related inquiries - when an issue is reported, a ticket including the order details and issue r - [Default scenarios](https://docs.gorgias.com/en-US/default-scenarios-316801.md): The Report Issue feature comes with 6 pre-defined scenarios and a fallback used when an order doesn't meet any other scenario (the status is unavailable). All scenarios can be edited or removed and new scenarios can be created anytime. This scenario - [Order Management: create a new scenario to report order issues](https://docs.gorgias.com/en-US/order-management-create-a-new-scenario-to-report-order-issues-81863.md): You can use the Report order issue option in Order Management to allow shoppers to self-report problems with their order. There are several pre-built, default scenarios that shoppers can select, including issues about shipping, returns, refunds and o - [Answer chat tickets with automatic Article Recommendations (BigCommerce and Magento)](https://docs.gorgias.com/en-US/answer-chat-tickets-with-automatic-article-recommendations-368447.md): You can use Article Recommendations to automatically share answers from your Help Center when customers ask a question in chat. After receiving a recommended article, if the customer clicks “Yes, that was helpful”, no ticket is created in your helpde - [Knowledge explained](https://docs.gorgias.com/en-US/knowledge-explained-6556817.md): Knowledge is the content that powers AI Agent: guidance, help center articles, synced website and document content, and product information. Learn what knowledge is, the types you can give AI Agent, how AI Agent uses it, and how to manage it. - [Manage existing content for AI Agent](https://docs.gorgias.com/en-US/manage-existing-content-for-ai-agent-4036345.md): Keeping your brand's content accurate and up to date is essential to provide excellent customer support, and to increase AI Agent's accuracy and coverage. This article explains how to manage your content in Gorgias so that your team, your customers a - [Enable or disable content for AI Agent](https://docs.gorgias.com/en-US/enable-or-disable-content-for-ai-agent-4036419.md): AI Agent relies on your brand's knowledge to generate responses and answer customer inquiries. Knowledge is made up of content from various sources, including custom guidance, help center articles, and snippets of information from your brand's websit - [Sync and manage content from your store website and URLs](https://docs.gorgias.com/en-US/sync-and-manage-content-from-your-store-website-and-urls-4036582.md): AI Agent is only as helpful as the information it has access to. That’s why you can sync content directly from trusted sources like your store website and additional single-page URLs (like blog posts or FAQs) to your knowledge in Gorgias. Learn more - [Create guidance to give AI Agent knowledge about your business](https://docs.gorgias.com/en-US/create-guidance-for-ai-agent-1362592.md): Guidance is reference knowledge you write for AI Agent in your own words, like an internal article it looks up to answer shoppers' everyday questions. Learn what to use guidance for, and how to create, write, and manage it. - [Compare and restore previous versions of articles, guidance, and skills](https://docs.gorgias.com/en-US/compare-and-restore-previous-versions-4978160.md): Use Version history to see a record of every published change to your help center articles, guidance, and skills. Review past versions, compare them to your current version, and restore a previous one if you need to revert a change. - [Optimize your knowledge for AI Agent](https://docs.gorgias.com/en-US/optimize-your-knowledge-for-ai-agent-6574616.md): Your knowledge is what AI Agent draws on to answer shoppers. Learn how to find and fill gaps, resolve conflicting content, structure your content so AI Agent can use it, and prioritize the updates that improve answers the most. - [Gorgias Bot](https://docs.gorgias.com/en-US/gorgias-bot-81952.md): When a reply to a customer is not made by an agent through Gorgias, the sender of the message in Gorgias will be Gorgias Bot.This happens in two cases:When a reply is made via a RuleWhen a rule that sends an automatic reply to a customer is triggered - [Add two-factor authentication (2FA) to your Gorgias account](https://docs.gorgias.com/en-US/add-two-factor-authentication-(2fa)-to-your-gorgias-account-2559246.md): Two-factor authentication (2FA) is a security measure that requires a password, plus a secondary credential (usually a code from your mobile phone) to successfully verify a user’s identity. You can turn on 2FA for your Gorgias account for an addition - [Search in Gorgias](https://docs.gorgias.com/en-US/search-in-gorgias-81857.md): There are two ways you can search in Gorgias: using the ticket search and the customer search. Anyone can use the search function, regardless of their role, and access all tickets within the search results. - [Create filters for Gorgias views and advanced search](https://docs.gorgias.com/en-US/create-filters-for-gorgias-views-and-advanced-search-207767.md): Using Views and Advanced Search in Gorgias starts with understanding how attributes, operators, and values work together to create a filter. By applying multiple filters, you can build Views that display relevant tickets, or search your helpdesk for - [Set your Gorgias status and availability](https://docs.gorgias.com/en-US/set-your-gorgias-status-and-availability-5318932.md): When working in Gorgias, updating your status is a helpful way to let your team know if you’re available to answer tickets. When automatic ticket assignment is enabled, your availability determines how tickets are assigned. There are three states to - [Create a ticket](https://docs.gorgias.com/en-US/create-a-ticket-81831.md): A ticket is a customer's request raised to seek help in resolving issues concerning services, and products, or to respond to any questions they might have. The ticket could be raised via any of your support channels (Email, Chat, social media, SMS, e - [Handle tickets in Gorgias](https://docs.gorgias.com/en-US/handle-incoming-tickets-81832.md): If a customer writes an email, contacts you via Chat, or comments on one of your Facebook posts - as well as reaches out via a bunch of other channels we have available - all those actions will create a ticket in your Gorgias helpdesk. In Gorgias, we - [Assign tickets manually](https://docs.gorgias.com/en-US/assign-tickets-manually-81834.md): Check out how to get around tickets and assign them to the right agent in the following video:How it worksHere's how to manually modify the assignee user for any ticket.Assign a ticket to an agentSometimes you will need to transfer a ticket to anothe - [Other ticket management features](https://docs.gorgias.com/en-US/other-ticket-management-features-81836.md): By clicking on the three dots in the top right of any ticket, you'll find the following options:. You can merge tickets about the same issue from the same customer to keep the conversation flow easier. Check out our article on merging tickets here. T - [Snooze Gorgias tickets](https://docs.gorgias.com/en-US/snooze-tickets-404911.md): Besides being set as Open or Closed, tickets can be Snoozed as well. This feature is used when you're expecting a response from your customer, or a different team, or if you need to follow up with your customer, but you don't want those tickets open - [Merge Gorgias tickets](https://docs.gorgias.com/en-US/merge-gorgias-tickets-404912.md): If a customer opens multiple tickets about the same issue, you can centralize the conversation by merging them into one. Tickets can be merged manually, or an admin can enable auto-merge to automatically merge tickets that meet specific criteria. Whe - [Assign priority to tickets in Gorgias](https://docs.gorgias.com/en-US/assign-priority-to-tickets-in-gorgias-2187684.md): You can assign a priority to tickets in your helpdesk to help your team resolve customer issues based on their urgency and impact. You can use ticket priority as a condition for creating Rules, as a filter for Views, and as a sorting option for ticke - [Manage automatic ticket assignment in Gorgias](https://docs.gorgias.com/en-US/manage-automatic-ticket-assignment-in-gorgias-81838.md): With these features you can automate ticket assignment for all of the available agents in your Gorgias account.Team auto-assignmentWhen the auto-assign tickets feature setting is enabled:- unassigned tickets for selected channels will not appear in t - [Take action on tickets in bulk](https://docs.gorgias.com/en-US/take-action-on-tickets-in-bulk-81849.md): You can use bulk actions to take the same action on multiple tickets at once. You can take the following ticket actions in bulk:. You can apply bulk actions on as many tickets as you'd like, however it will take longer to complete bulk actions on hig - [Export tickets from Gorgias](https://docs.gorgias.com/en-US/export-tickets-from-gorgias-404844.md): If you'd like to analyze your tickets outside of Gorgias, you can export tickets from your helpdesk into a CSV file using a bulk action. When you export your tickets, you'll receive an email with a link to a downloadable CSV file containing your tick - [Add internal notes to tickets](https://docs.gorgias.com/en-US/internal-notes-81888.md): Internal notes in tickets are messages only visible to your team and not to the customer. You can use them to collaborate directly on tickets by simply messaging back and forth or mentioning Users directly. 1. Click on the channel icon and select Int - [Keyboard shortcuts](https://docs.gorgias.com/en-US/keyboard-shortcuts-82036.md): You can also navigate Gorgias using some keyboard shortcuts - here's where you can find the full shortcuts cheat sheet:. 1. Click on your name in the bottom left corner of your helpdesk. 2. Choose Learn -> Keyboard shortcuts. - [Tickets auto-merge](https://docs.gorgias.com/en-US/tickets-auto-merge-442700.md): The auto-merge function is the best way to prevent customers from creating multiple tickets and to avoid having multiple agents addressing the same issue. This way, you can configure the merge logic to best suit your needs, without having agents do i - [Review customer history in Gorgias](https://docs.gorgias.com/en-US/review-customer-history-in-gorgias-2390890.md): Use the Customer Timeline to see an overview of a customer’s interactions with your brand, including ticket history and Shopify order data. From the Customer Timeline, you can review past tickets, generate AI summaries, and quickly catch up on contex - [Translate tickets in Gorgias](https://docs.gorgias.com/en-US/translate-tickets-in-gorgias-2518007.md): If your customers communicate with your brand in multiple languages, Gorgias can automatically translate inbound and outbound ticket replies into your preferred language. You can specify other languages you understand to prevent tickets in these lang - [Handle Gorgias Voice tickets](https://docs.gorgias.com/en-US/handle-gorgias-voice-tickets-296977.md): The Gorgias Voice add-on allows you to make calls and track conversations with your customers as tickets in your helpdesk. Admins can configure Voice integrations to route calls to specific teams of agents, and when a customer calls, it will ring in - [Forward calls into or out of Gorgias](https://docs.gorgias.com/en-US/forward-calls-into-or-out-of-gorgias-296976.md): Using call forwarding, you can answer calls made to your Gorgias phone number on a physical device, or direct calls made to external numbers into Gorgias. Forwarded calls will create tickets in your helpdesk, so you can keep track of all interactions - [Listen in on active Gorgias Voice calls](https://docs.gorgias.com/en-US/listen-in-on-active-gorgias-voice-calls-3219031.md): With the Gorgias Voice add-on, calls with your customers are managed as tickets in your helpdesk. Admins and Leads can join ongoing calls to listen in on the conversation without alerting participants — whether it's to monitor call quality, or to sup - [Match Customer by Shopify Default Address Phone Number](https://docs.gorgias.com/en-US/match-customer-by-shopify-default-address-phone-number-817174.md): Customer matching with Shopify enhances customer identification by checking multiple locations within a Shopify customer’s profile, including the default shipping address, for a phone number match. If a matching phone number is found in the default s - [Voice FAQ](https://docs.gorgias.com/en-US/voice-faq-424655.md): You can also run a Twilio test to check if your connection is stable enough. By default, you can call and forward calls to numbers from the countries listed in our Voice and SMS coverage regions article. If you need to make outbound calls to addition - [Voice Troubleshooting](https://docs.gorgias.com/en-US/voice-troubleshooting-424488.md): Please refresh your browser to reset the connection. 1. From your Gorgias account, click the button next to the page URL. 2. Click on Site settings.3. Check if your microphone permissions have been allowed and, if not, set them to Allow. Please resta - [Embed videos in chat messages](https://docs.gorgias.com/en-US/embed-videos-in-chat-messages-171049.md): Gorgias chat supports embedding videos at the end of chat messages and campaigns. The customer will be able to play the video directly in the chat widget or from the campaign bubble with one click (autoplay isn't currently available). If you insert a - [Use intents and sentiments to prioritize and route tickets](https://docs.gorgias.com/en-US/use-intents-and-sentiments-to-prioritize-and-route-tickets-81924.md): Every message from a customer carries two signals: what the customer wants (their intent) and how they feel about it (their sentiment). Gorgias automatically detects both on every incoming message, so you can use them as conditions in rules to tag ti - [Manage Gorgias notifications](https://docs.gorgias.com/en-US/notifications-101-81767.md): When there's a new message on any Chat-type channel (Chat, Instagram DMs, Messenger, etc.), and when you're assigned a ticket, you can receive a browser notification - they help make sure you respond to customers as soon as they start chatting with y - [Introducing: Multiple store management in Gorgias](https://docs.gorgias.com/en-US/introducing-multiple-store-management-in-gorgias-1905760.md): With Gorgias, you can manage all of your customer interactions — like emails, chats, and phone calls — from a single platform. If your brand has multiple ecommerce stores connected to Gorgias, you can view and manage each store’s setup from a single, - [Set business hours for Gorgias support channels](https://docs.gorgias.com/en-US/set-business-hours-for-gorgias-support-channels-81858.md): Set business hours in Gorgias to define the days and hours your support team is available to respond to customer inquiries. Your business hours can be used in conditions when creating rules, and they control when the chat widget on your website appea - [Gorgias mobile app](https://docs.gorgias.com/en-US/gorgias-mobile-app-82015.md): Gorgias is available for both iOS and Android devices with push notifications and a UI similar to the desktop version. The supported push notifications are:. You can enable the notifications you need by tapping on the gear icon next to your name - it - [Languages Gorgias can detect](https://docs.gorgias.com/en-US/languages-gorgias-can-detect-81768.md): Gorgias can currently detect up to 54 languages in your support tickets. You can use languages in View filters - for example, you can create a view to show Spanish tickets only - or in Rules - for instance, you can use it to assign Spanish tickets to - [Accessing Incognito Mode](https://docs.gorgias.com/en-US/accessing-incognito-mode-328016.md): Commonly, some issues that you encounter with Gorgias are caused by your browser. For example, when reactivating an email integration, sometimes your access token will need to be refreshed, and accessing Gorgias from Incognito can help achieve that. - [Set SLA policies in Gorgias](https://docs.gorgias.com/en-US/set-sla-policies-in-gorgias-536784.md): Service Level Agreements (SLAs) help you measure your support team’s performance by establishing time-based goals for the first response to and full resolution of a ticket. You can set a different SLA for each of your channels, and you can track your - [Set up custom SSO for Gorgias](https://docs.gorgias.com/en-US/set-up-custom-sso-for-gorgias-2553083.md): Configure Gorgias as an OpenID Connect (OIDC) app in the Identity Provider (IdP) of your choice to allow users to sign into Gorgias using Single Sign-On (SSO). To configure SSO for Gorgias, you’ll need the following parameters:. The steps for creatin - [Manage Gorgias account access](https://docs.gorgias.com/en-US/manage-gorgias-account-access-214445.md): Controlling how people access your helpdesk helps you keep your account secure and makes it easier to onboard your team. You can manage how users access Gorgias by enabling SSO, allowing auto-join for specified domains, and requiring two-factor authe - [Add a phone number to Gorgias](https://docs.gorgias.com/en-US/add-a-phone-number-to-gorgias-424493.md): With the Gorgias Voice and Gorgias SMS add-ons, you can add a phone number to Gorgias to contact your customers by phone, SMS, or WhatsApp message. You can create or request a new phone number in Gorgias, or if you have an existing phone number with - [Manage phone numbers in Gorgias](https://docs.gorgias.com/en-US/manage-phone-numbers-in-gorgias-311531.md): Once you’ve added a phone number to Gorgias, you can connect it to Voice, SMS, and WhatsApp integrations to handle customer conversations from these channels as tickets in your helpdesk. If you need to make changes to your phone number, you can updat - [Available phone numbers on Gorgias](https://docs.gorgias.com/en-US/available-phone-numbers-on-gorgias-424606.md): You can add a phone number to Gorgias to communicate with customers by phone, SMS, or WhatsApp (requires Voice or SMS add-on with your subscription). Depending on the country you create the phone number for, there are different types of phone numbers - [Gorgias Voice and SMS coverage regions](https://docs.gorgias.com/en-US/gorgias-voice-and-sms-coverage-regions-3197312.md): With the Gorgias Voice and Gorgias SMS add-ons, you can add a phone number to Gorgias to contact your customers by phone, SMS, or WhatsApp message. Click the toggles next to each continent below to reveal which countries you can call or text from you - [Add Shopify metafields to Gorgias](https://docs.gorgias.com/en-US/add-shopify-metafields-to-gorgias-4368128.md): You can bring context from Shopify into Gorgias by importing your most relevant metafields into your helpdesk. Once imported, metadata will appear in customer profiles and the Shopify widget in your ticket sidebar. You can use metafields as a variabl - [Manage availability statuses in Gorgias](https://docs.gorgias.com/en-US/manage-availability-statuses-in-gorgias-5318971.md): Agents can change their availability status in Gorgias to indicate their ability to take on more work. Admins and leads can view and change any agent’s status from the live Agents dashboard in Analytics, and can create custom availability statuses to - [Manage stores in Gorgias](https://docs.gorgias.com/en-US/manage-multiple-stores-in-gorgias-1905893.md): When you connect an ecommerce store to Gorgias, you can unify customer interactions across multiple channels — think email, chat, and social media — into a single helpdesk. If your brand has multiple stores, you can connect them all to your Gorgias h - [Send and receive email from Gorgias with the Gmail integration](https://docs.gorgias.com/en-US/send-and-receive-email-from-gorgias-with-the-gmail-integration-275037.md): This article will guide you through all types of Gmail integrations.How it worksDepending on the type of your Gmail address, you will want to follow one of the two methods to integrate:DirectGmail (standalone)ForwardingGmail (alias)Gmail (group)Setup - [Send and receive email from Gorgias with the Outlook integration (Microsoft 365)](https://docs.gorgias.com/en-US/send-and-receive-email-from-gorgias-with-the-outlook-integration-(microsoft-365)-276277.md): To set up Email as a channel in Gorgias, you can connect your Outlook or Microsoft 365 account to your Gorgias inbox. When you connect Outlook to Gorgias, all new messages received at your support email address will appear as tickets in your helpdesk - [Email: Connect your email and set up automatic forwarding](https://docs.gorgias.com/en-US/send-and-receive-email-from-gorgias-using-automatic-forwarding-1656317.md): When you create a new Gorgias helpdesk, we automatically generate a base email address that you can use to send and receive mail from Gorgias. If you’d prefer to send email with your company’s email address while using Gorgias, you can connect your e - [Switch from an email integration to email forwarding](https://docs.gorgias.com/en-US/switch-from-an-email-integration-to-email-forwarding-2864606.md): The Gmail and Outlook365 integrations allow brands on the Basic or Pro helpdesk plan who send fewer than 500 emails each day to quickly connect an email address to Gorgias, and send and reply to customer emails. If you’ve noticed persistent email del - [Email: Import email into Gorgias](https://docs.gorgias.com/en-US/import-emails-into-gorgias-2130062.md): You can read and respond to emails sent to an external email address from your Gorgias helpdesk by connecting a direct email integration or by setting up automatic email forwarding. If you’d like to bring previous email interactions into your helpdes - [Add an email signature](https://docs.gorgias.com/en-US/signatures-81756.md): How it worksAn email signature is a block of text appended to the end of an email message which often contains the sender's name and contact information. An email signature often contains a name, business contact information, email address a website - [Connect your Email to your store](https://docs.gorgias.com/en-US/connect-your-email-to-your-store-443495.md): It's hard to differentiate ticket data if you're a multi-brand or multi-country store using one Gorgias account. That's why we recommend connecting your email to your store, so all of your brands can take advantage of Gorgias' advanced features. When - [Google Email FAQs](https://docs.gorgias.com/en-US/google-email-faqs-276395.md): We use one of our two mail servers (Mailgun or Sendgrid) to send emails if you choose the Send emails using email provider option under your email integration's settings. Another scenario is there is an issue with sending emails via your direct integ - [Outlook (Microsoft 365) Email FAQs](https://docs.gorgias.com/en-US/outlook-(microsoft-365)-email-faqs-281575.md): Microsoft distributes its email service in two ways:. This is accessed through either a browser-based mail client (Outlook) or a desktop mail client (Outlook, Airmail, Apple Mail, etc.). All Microsoft email services will use the Outlook server. Every - [Email integration FAQ](https://docs.gorgias.com/en-US/email-integration-faq-413454.md): How it worksA significant portion of your communication with your customers is most likely done via email. Email is so huge it has about 4 billion users worldwide. Gorgias recognizes that and has a first-class integration with major email providers s - [Why your email couldn't be delivered](https://docs.gorgias.com/en-US/why-your-email-couldnt-be-delivered-1151756.md): Sometimes Gorgias is unable to deliver your email messages. When this happens, Gorgias receives an error message from your email provider, like Gmail or Outlook, that explains why your email was not delivered. You can find the error message in your t - [Verify your domain to send email from Gorgias](https://docs.gorgias.com/en-US/verify-your-domain-to-send-email-from-gorgias-81757.md): SPF and DKIM are the main sources used for setting up domain verification for email forwarding integrations. You might also want to use it for Gmail as fallback, or if “Enable sending emails with Gmail” is disabled, and Outlook fallback too if you no - [Domain verification FAQ and troubleshooting](https://docs.gorgias.com/en-US/domain-verification-faq-and-troubleshooting-404374.md): If you’re in the process of verifying your email domain and find yourself stuck, read on for frequently asked questions and troubleshooting tips. Yes. Every third-party app that you use has its own set of records that need to be added to your Domain - [Chat: Set up Gorgias chat integrations](https://docs.gorgias.com/en-US/configure-chat-for-your-gorgias-helpdesk-81789.md): If you’d like to give your shoppers a real-time way to connect with a support agent, you can set up live chat to allow shoppers to chat with your team without navigating away from your store. Once you’ve set up Chat, you can install the widget to pag - [Chat: Configure chat preferences](https://docs.gorgias.com/en-US/configure-chat-preferences-289563.md): Modes determine how customers interact with your Chat widget which is important as it sets the expectation for reply times from your team. Gorgias Chat has 2 modes:. Gorgias will automatically switch between live and offline mode depending on your Ch - [Chat: Customize chat appearance](https://docs.gorgias.com/en-US/customize-chat-appearance-81791.md): By navigating to Settings → Channels → Chat -> your Chat integration -> Appearance, you can change the look of your Chat widget to customize it for your brand. To the right, you'll see a preview of what your Chat will look like with the selected sett - [Chat: Share wait time with shoppers](https://docs.gorgias.com/en-US/share-wait-time-with-shoppers-109858.md): With the queue system (dynamic wait time), your chatters will know how long they'll most likely have to wait for a reply back from an agent via Chat which helps set the right expectations for your customers. The estimated wait time is the median firs - [Chat: Capture requests outside of business hours](https://docs.gorgias.com/en-US/offline-capture-88573.md): The Offline Capture feature in Chat is a way to collect customer inquiries when your shop is offline - it's mandatory for all Gorgias users when Chat isn't active after business hours. It sets better expectations for the customer and makes it easier - [Chat: Add a privacy disclosure](https://docs.gorgias.com/en-US/chat-add-a-privacy-disclosure-361578.md): Clear and visible privacy disclosures are a staple in having a trustworthy brand which is why you should consider laying out your privacy disclosures to your shoppers the moment they open the chat. You can fully customize the text of the disclosure t - [Chat: Set up campaigns to proactively engage shoppers](https://docs.gorgias.com/en-US/chat-set-up-campaigns-to-proactively-engage-shoppers-81793.md): Gorgias has two types of Campaigns:. Under Convert -> your chat integration -> Campaigns, you can filter your campaigns by Active or Inactive, use the search engine to find the campaign you're looking for, sort them by name, and preview them by hover - [Chat: Deflect conversations with an automated interaction](https://docs.gorgias.com/en-US/chat-deflect-conversations-with-an-automated-interaction-289547.md): To manage the volume of incoming chat tickets, you can require that your customers go through an automated interaction, like Flows or Order Management, before they are able to send your team a chat message. If the automation does not resolve their in - [Chat: Add chat to your Shopify checkout page](https://docs.gorgias.com/en-US/add-chat-to-your-shopify-checkout-page-1002812.md): Shopify allows you to customize your checkout and thank you pages with apps like Gorgias. After you install the Gorgias app on Shopify, you can use the checkout editor to add a Gorgias Chat widget to your checkout and thank you pages. Th - [Chat: Make chat available in multiple languages](https://docs.gorgias.com/en-US/chat-make-chat-available-in-multiple-languages-7278175.md): The Chat can be displayed to different customers in different languages, allowing you to support your shoppers worldwide in a single widget. Our Chat will automatically detect shoppers' browser default language and configure campaigns and flows in th - [Chat size and weight information](https://docs.gorgias.com/en-US/chat-size-and-weight-information-109873.md): We work hard to decrease Gorgias Chat's impact on website loading times - it currently affects the performance score by only 3 points. The Google Lighthouse Performance score is a weighted average of the metric scores used to calculate a page's speed - [Install Campaign bundle](https://docs.gorgias.com/en-US/install-campaign-bundle-442715.md): Installing Campaign bundle is mandatory so your Chat Campaigns can remain active and visible to your customers. This Campaign bundle was previously contained in the Chat installation package, but we decided to separate it to increase security. Steps. - [Add Gorgias Chat domains to your allowlist](https://docs.gorgias.com/en-US/add-gorgias-chat-domains-to-your-allowlist-2254024.md): If your store uses strict content security policies, you may need add the following URLs to an allowlist in order for the Gorgias Chat widget to work:. If you subscribe to Gorgias Automate, consider adding the following URL as well:. If you want to a - [Customize the chat widget with HTML and JavaScript](https://docs.gorgias.com/en-US/customize-the-chat-widget-with-HTML-and-JavaScript-286032.md): This article is only meant to be a reference point for you and your team - following these instructions will require knowledge of HTML, JavaScript, and Shopify Liquid (for Shopify). Every code snippet used to customize the widget should be placed - [HTML snippets for chat customization](https://docs.gorgias.com/en-US/html-snippets-for-chat-customization-460197.md): The Gorgias chat widget exposes a JavaScript API and several window-level variables that let you control widget behavior, appearance, and content beyond what's configurable in the settings - [Gorgias Chat FAQs](https://docs.gorgias.com/en-US/gorgias-chat-faqs-81795.md): Chat may no longer appear on your store if you recently changed your Shopify theme. When your theme changes, the code that adds Gorgias chat to the page may have been affected or overwritten. The best way to add Chat to your Shopify store is to use t - [Guide to Gorgias Voice](https://docs.gorgias.com/en-US/guide-to-gorgias-voice-190713.md): Gorgias Voice is an optional add-on to your Helpdesk plan that allows you to make and receive phone calls from your Gorgias helpdesk. Set up a Voice integration to get started. With Gorgias Voice, you can create multiple Voice integrations if you nee - [Set up Voice to make and receive calls in Gorgias](https://docs.gorgias.com/en-US/set-up-voice-to-make-and-receive-calls-in-gorgias-424492.md): With the Gorgias Voice Add-on, customers can call your support phone number to speak with an agent, and the interaction will be saved as a Voice ticket in your helpdesk. To set your helpdesk up to take calls in Gorgias, start by adding a phone number - [Manage Gorgias Voice integrations](https://docs.gorgias.com/en-US/manage-gorgias-voice-integrations-81798.md): With Gorgias Voice, you can set up your helpdesk to make and receive phone calls by creating Voice integrations. Every Voice integration creates a dedicated phone number that shoppers can use to contact your support team. You can configure various se - [Create and manage call queues](https://docs.gorgias.com/en-US/create-and-manage-call-queues-296974.md): A call queue is the routing system that controls which agents or teams receive incoming calls from Gorgias Voice. You can use call queues to prioritize and distribute calls to your team, manage call volume, and customize the caller's experience while - [Manage Gorgias call flows and IVR menus](https://docs.gorgias.com/en-US/manage-gorgias-call-flows-and-ivr-menus-296981.md): With the Gorgias Voice Add-on, you can design the path your customers follow when they contact your support team by phone. The call flow editor allows you automatically triage callers based on your Business Hours or fields in their profile, and to ma - [Gorgias Voice call flow and IVR menu examples](https://docs.gorgias.com/en-US/gorgias-voice-call-flow-and-ivr-menu-examples-3056788.md): We’ve compiled some examples of Interactive Voice Response (IVR) menus and call flows that you can use as inspiration to create your own. Follow the steps to replicate ours exactly, or add them into an existing call flow. When you set up a Voice inte - [Set up voicemail for Gorgias Voice integrations](https://docs.gorgias.com/en-US/set-up-voicemail-for-gorgias-voice-integrations-296985.md): If you’d like your customers to leave voicemail messages when your phone support is unavailable, add a Voicemail step to any call flow, and include a custom greeting. You can send callers to voicemail by building it into your call flow. You can add m - [Automatically record calls on Gorgias Voice](https://docs.gorgias.com/en-US/automatically-record-calls-on-gorgias-voice-296968.md): You can enable call recording on your inbound and outbound calls so that recording begins automatically when the call connects. Agents can manually pause recordings during ongoing calls, and they can manually start recording if automatic recording is - [Enable transcription for Gorgias Voice integrations](https://docs.gorgias.com/en-US/enable-transcription-for-gorgias-voice-integrations-808298.md): With the Gorgias Voice add-on, customers can call your support team, and leave voicemail messages when the team isn’t available. You can generate transcripts for voicemail messages and recorded calls and add them to the ticket. Once a voicemail or ca - [SMS add-on 101](https://docs.gorgias.com/en-US/sms-add-on-101-197386.md): The SMS Add-on is a supplementary subscription for Gorgias account holders. This subscription gives you access to the Gorgias SMS channel, allowing you to send and receive customer messages directly in your helpdesk. When customers send an SMS to you - [SMS FAQs](https://docs.gorgias.com/en-US/sms-faqs-425025.md): We offer SMS and MMS functionality for the United States and Canada phone numbers only. UK, Australian, and German mobile numbers have SMS functionality, but no MMS can be sent through them. You can receive messages from all countries. By default, yo - [Set up SMS](https://docs.gorgias.com/en-US/set-up-sms-81919.md): You'll first need to have a phone number - if you don't have one yet, either create a new one by clicking on Add Phone Number under Settings -> Account -> Phone numbers or port your existing one over to Gorgias. 1. Go to Settings -> Channels -> SMS. - [Toll-free Verification](https://docs.gorgias.com/en-US/toll-free-verification-353035.md): Gorgias's phone provider Twilio mandates that all US and Canada-bound messages sent by toll-free SMS numbers are allowed only if they've passed the Toll-Free verification process. This information is then used to help identify the end business sendin - [A2P 10DLC Registration](https://docs.gorgias.com/en-US/a2p-10dlc-registration-277051.md): Our phone provider - Twilio - mandates that all US-bound messages sent by 10-digit SMS numbers are allowed only if they've completed the A2P 10DLC registration process. A2P 10DLC stands for Application-to-Person (A2P) type messaging via Standard 10-d - [SMS Policy](https://docs.gorgias.com/en-US/sms-policy-306653.md): Gorgias doesn't own phone numbers - this service is provided by Twilio as a 3rd-party service provider - so the content needs to be per the Twilio Terms of Service and Twilio’s Acceptable Use Policy which includes the Twilio Messaging Policy and Cont - [Restrictions on sending SMS messages to UK phone numbers (Fall 2024)](https://docs.gorgias.com/en-US/restrictions-on-sending-sms-messages-to-uk-phone-numbers-(fall-2024)-722912.md): Starting in Fall 2024, regulators in the United Kingdom will begin to require that phone carriers no longer allow businesses to send SMS messages from 10-digit (long code) international phone numbers to UK numbers. UK regulators consider the use of 1 - [Help Center: Create a help center](https://docs.gorgias.com/en-US/help-center-101-81865.md): With the Gorgias native Help Center, you can set up articles and FAQ pages on your website sorted into categories for your customers to browse. This is a great way to address common questions that your customers have. - [Create a Help Center, Article, or Category](https://docs.gorgias.com/en-US/create-a-help-center-article-or-category-207795.md): We'll go through how to set up a Help Center, create an article, and create a category and subcategory to put your articles in. 1. Navigate to Settings → Channels -> Help Center -> Articles. 2. Click on Create Help Center in the upper right. 3. Enter - [Help Center templates](https://docs.gorgias.com/en-US/help-center-templates-81866.md): We're providing six general templates in your helpdesk that can get your Help Center assembled and organized quickly - just make sure you review them and add specific data related to your business before publishing them. You can download some layout - [Use Google Analytics with your Help Center](https://docs.gorgias.com/en-US/use-google-analytics-with-your-help-center-97353.md): You can use your own Google Universal Analytics ID or Google Analytics 4 ID directly within your Help Center without adding any script - you simply need to get your ID and paste it into the appropriate field and we'll start sending the data to your G - [Help Center font library](https://docs.gorgias.com/en-US/help-center-font-library-81870.md): Changing the primary font changes the Help Center page design and can also affect the text of the article if the text doesn't have a font-family set from the article editor. It's possible to remove the font using the Clear Formatting buttonin the tex - [Help Center tracking](https://docs.gorgias.com/en-US/help-center-tracking-81869.md): If you were ever wondering how you can track your Gorgias help center searches, here's a neat workaround! In the meantime, we are working on our native tracking within the helpdesk UI.How it worksYou can track your help center searches by using a tra - [Set up an internal knowledge base](https://docs.gorgias.com/en-US/set-up-an-internal-knowledge-base-148843.md): You can create an internal FAQ page for your colleagues to refer to whenever they need information on some of your internal processes and procedures - based on SEO, it's a question of preventing your Help Center from being indexed by search engines. - [Create a Help Center Contact Form](https://docs.gorgias.com/en-US/create-a-help-center-contact-form-117132.md): You can set up a Contact Form on your Help Center and manage all submissions directly in the helpdesk as Email tickets. The subject lines can be customized - add more, change their titles, and rearrange their order. For the Contact Form to generate a - [Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom](https://docs.gorgias.com/en-US/import-help-center-from-zendesk-helpdocs-reamaze-and-intercom-219434.md): You can import your Help Center articles and categories from Zendesk, HelpDocs, Re:amaze, and Intercom into Gorgias. All articles and categories will be imported, but we won't import the appearance or any custom scripts you set up. Gorgias has 3 stat - [Import and export Help Center articles](https://docs.gorgias.com/en-US/import-and-export-help-center-articles-5932800.md): Help Center articles can be imported from a CSV file or migrated from another platform. Direct export isn't available, but you can contact Gorgias support to request a data export. - [Contact methods in the Help Center](https://docs.gorgias.com/en-US/contact-methods-in-the-help-center-225592.md): You can add contact cards for Email/Contact Form, Chat, and Phone support and enable the Chat widget on your Help Center page. The description next to these is customizable. 1. Navigate to Settings -> Channels -> Help Center -> your Help Center -> Co - [Help Center Order Management](https://docs.gorgias.com/en-US/help-center-order-management-248409.md): With Order Management, your customer can choose to receive a one-time password (6-digit verification code) via email or SMS to log in by inputting the code in the Order Management portal. There, they can check their Order Status, Tracking Number, and - [Embed Help Center](https://docs.gorgias.com/en-US/embed-help-center-341837.md): You can embed the Help Center directly into your website which will help provide a seamless experience for your customers and keep it visually consistent. One Help Center can be auto-embedded to only one store, but you can easily duplicate Help Cente - [Learnings from Help Center reporting](https://docs.gorgias.com/en-US/learnings-from-help-center-reporting-381274.md): Having an informative Help Center greatly improves customer experience and contributes to time and cost savings. It enables shoppers to find consistent information on your products and services 24/7 and helps build trust and brand recognition - it ca - [AI-Generated Help Center Articles](https://docs.gorgias.com/en-US/ai-generated-help-center-articles-422031.md): Creating a comprehensive Help Center can only take a few minutes with AI-generated article suggestions. AI studies interactions in your Helpdesk and suggests articles to answer your customers' most frequent questions, based on real ticket data. This - [AI Library](https://docs.gorgias.com/en-US/ai-library-445063.md): A strong and reliable brand is also built through a well-maintained Help Center. AI Library can help you overcome writer's blockage and save you a significant amount of time with producing new articles. All that you would have to do is review the sug - [Link to your Help Center in your Shopify site menus and emails](https://docs.gorgias.com/en-US/link-your-help-center-in-your-shopify-site-menus-and-emails-493414.md): Your Help Center is only as effective as it is discoverable. By adding your Help Center to your Shopify store’s header, footer, and key email communications, you can nudge your customers toward finding answers to their questions. - [Customize Help Center appearance](https://docs.gorgias.com/en-US/customize-help-center-appearance-417364.md): Under the Appearance tab, you can customize your branding, theme, layout, and banner. Additionally, we'll show you how you can tailor your categories. You can change and update these settings at any time, even after your Help Center is already publis - [Customize Help Center preferences](https://docs.gorgias.com/en-US/customize-help-center-preferences-225604.md): In the Preferences tab, you can choose your Available languages and the Default language. If you've selected multiple languages, Gorgias will detect the language of your visitor's browser and try to match your Help Center with that. If your Help Cent - [Customize the Help Center domain](https://docs.gorgias.com/en-US/customize-the-help-center-domain-81975.md): A custom domain feature lets your Help Center URL match your brand instead of being the one we provide you by default - such as help.brand-name.com instead of brand-name.gorgias.help. 1. Go to Settings → Channels -> Help Center -> your Help Center -> - [Advanced Help Center customization](https://docs.gorgias.com/en-US/advanced-help-center-customization-81867.md): You can customize your Help Center further using HTML code by going to Settings -> Channels -> Help Center -> Customization. You can customize the header and/or footer using your own by clicking the Use custom header/footer toggles. By doing so, you' - [Common HTML customization examples](https://docs.gorgias.com/en-US/common-html-customization-examples-416768.md): You can assign any font as long as you provide the stylesheet link. The example below helps to overwrite the primary font family:. The example below will customize the font for specific HTML elements:. The example below will customize the font for al - [Customize embedded Help Centers](https://docs.gorgias.com/en-US/customize-embedded-help-centers-416769.md): Embedding the Help Center will automatically give you a fixed width and background color which you can customize through these codes. Copy the following code in your Shopify theme.liquid file. Navigate to Settings -> Channels -> Help Center -> Custom - [Cookie Management](https://docs.gorgias.com/en-US/cookie-management-416771.md): We're only using one technical mandatory cookie with a lifespan of 30 minutes - __cf_bm - pushed by Cloudflare and used to protect your Help Center from bad bots. If you add some custom code, including a tool or a script into your Help Center, it mig - [HTML snippets](https://docs.gorgias.com/en-US/html-snippets-369966.md): HTML snippets can be used to add custom formatting to articles - outside of what's available in the editor - and are added to articles using the code view.
This is a toggleThis is text within a toggle
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Productivity -> Tags. 2. In the top right corner, click on Create Tag. 3. Enter the name o - [Merge or sort Tags](https://docs.gorgias.com/en-US/merge-or-sort-tags-429434.md): You can sort your Tags to look through them in a specific order or merge some Tags together if you have duplicates. By default, Tags will be sorted based on which ones have been used the most. You can change this between ascending and descending by c - [Create rules to take automatic actions on tickets](https://docs.gorgias.com/en-US/create-rules-to-take-automatic-actions-on-tickets-81746.md): Rules let you automatically perform actions on tickets based on custom triggers and conditions. You can use them to tag incoming tickets, send auto-replies to common questions, assign tickets to the right team, close spam, and more. Rules apply acros - [Rules FAQs](https://docs.gorgias.com/en-US/rules-faq-82011.md): There can be several reasons why your rule is not performing as expected. Some of the most common ones are listed here.In what order are rules executed?Rules execution order is determined by two things, the "trigger" and the position of the rule in t - [Auto-close Spam emails](https://docs.gorgias.com/en-US/auto-close-spam-emails-5781563.md): This Rule will take care of all tickets created by non-support-related emails, closing and tagging them so that they're sorted into appropriate Views. You can further modify the Rule by adjusting the Email exclusion list and the Always apply list to - [Rules 101](https://docs.gorgias.com/en-US/rules-101-5781571.md): Rules allow you to perform actions on tickets based on custom triggers to automate repetitive tasks, such as tagging tickets or responding to common questions. Once you create a Rule, the first two parts will be WHEN something, THEN something and the - [Subject line Rules for the Help Center Contact Form](https://docs.gorgias.com/en-US/subject-line-rules-for-the-help-center-contact-form-5781573.md): You can customize Help Center Contact Form subject lines and create Rules to auto-tag and auto-assign certain tickets based on the customized subject lines. Here's an example of an auto-tag Rule based on a custom Contact Form subject line:You can hav - [Create a rule from a template](https://docs.gorgias.com/en-US/create-a-rule-from-a-template-81974.md): Rules allow you to automate actions on the tickets in your helpdesk that meet specific conditions. You can create a custom rule for your team's unique processes, or get started with a rule template. If you just joined Gorgias, you already have two de - [More templates for common Rules 101](https://docs.gorgias.com/en-US/more-templates-for-common-rules-101-82024.md): In this section, you can find a collection of commonly used Rules including use cases, functions, and screenshots showing example names, messages, variables, and Actions. Check out our articles for the three main groups of Rule templates: - [Auto-Close common Rule templates](https://docs.gorgias.com/en-US/auto-close-common-rule-templates-438596.md): These Rules will automatically close and tag tickets. Use case: Automatically close tickets that are automated out-of-office replies. Example:. Use case: Automatically close tickets that aren't genuine support inquiries - notifications from Shopify w - [Auto-Tag common Rule templates](https://docs.gorgias.com/en-US/auto-tag-common-rule-templates-438597.md): These Rules will automatically tag tickets. Use case: Automatically tag tickets based on their topic. Example:. Use case: Automatically tag tickets based on their topic. This Rule uses Shopify data to determine if a customer meets your VIP criteria. - [Auto-Reply common Rule templates](https://docs.gorgias.com/en-US/auto-reply-common-rule-templates-438598.md): These Rules will automatically reply to and tag tickets. Use case: Automatically replies to new Email tickets. Example:. Use case: Automatically replies to new emails received outside business hours. Example:. Use case: Automatically respond to order - [Best practices for Rules](https://docs.gorgias.com/en-US/best-practices-for-rules-434995.md): In this section, you'll find use cases for different kinds of Rules that you can replicate and customize for your business - we recommend using a clear naming convention (for example, a prefix telling you whether the Rule is an [Auto-Close] or [Auto- - [Urgent ticket Rule best practices](https://docs.gorgias.com/en-US/urgent-ticket-rule-best-practices-435618.md): You can use Rules to help you identify tickets that might need special attention, like if they're from loyal repeat customers, customers who are reaching out to cancel an order, or customers who are frustrated/disappointed. You can also set up corres - [Auto-tag Rule best practices](https://docs.gorgias.com/en-US/auto-tag-rule-best-practices-435619.md): You can use your Rules to add Tags to a ticket which will help you sort them into Views and organize your workflow based on your needs. This Rule is set to auto-assign to a specific agent. If you have an agent who works directly with fulfillment, thi - [Auto-close Rule best practices](https://docs.gorgias.com/en-US/auto-close-rule-best-practices-435620.md): You can use these Rules to close any tickets that aren't from your customers. This way, any tickets that don't need attention from your agents will be closed automatically and won't clutter your Views. This Rule is super useful for stuff like, for ex - [Auto-reply Rule best practices](https://docs.gorgias.com/en-US/auto-reply-rule-best-practices-435621.md): You can set up Rules that will send out an automated response to let your customers know when you are available, answer their most commonly asked questions, provide them with their tracking number, etc. You can create an automated response to be sent - [Gorgias rule builder variables and conditions](https://docs.gorgias.com/en-US/gorgias-rule-builder-variables-and-conditions-81882.md): This glossary is a reference for when you're building a rule with the WHEN, IF, THEN builder, and are looking for details on a specific trigger, condition, or action. The WHEN triggers are what determine when a rule fires, the IF/AND/OR/ELSE logic op - [Autoresponder Rules 101 (deprecated)](https://docs.gorgias.com/en-US/autoresponder-rules-101-248369.md): Autoresponders are Rules that use AI technology to deflect and resolve tickets. They don't need code or setup and can be installed directly from the library. To access the Rule Templates tab, navigate to Settings → Rules, and click on Create Rule - f - [Article Recommendation in Email (deprecated)](https://docs.gorgias.com/en-US/article-recommendation-in-email-103891.md): You can use the Article Recommendation rule to help your shoppers who contact you over email find answers to their questions with content from your Gorgias Help Center. This Rules allows you to automatically reply to inbound email tickets by suggesti - [Automate return request emails (deprecated)](https://docs.gorgias.com/en-US/automate-return-request-emails-187962.md): The Return Email Autoresponder Rule template will automate emails with the return/request intent with a return provider integration so, you'll be able to respond to return-related requests via email if you have a return portal available. You can inst - [Send tracking information email (deprecated)](https://docs.gorgias.com/en-US/send-tracking-information-email-248370.md): One of the most common questions your customers will have is "Where is my order?" (WISMO-type questions). You can tackle WISMO questions with minimum effort by enabling the Send tracking information email rule in your Rule Library. To set it up, go t - [Macros: Create and manage macros](https://docs.gorgias.com/en-US/macros-101-81846.md): Macros are pre-made responses you can use to respond to your customers faster. They are especially useful if a large number of your customers tend to ask similar things or comment on similar topics.How it worksMacros can perform a number of actions o - [Macro templates](https://docs.gorgias.com/en-US/macro-templates-82032.md): These are examples of commonly used Macros formatted for both Email and Chat. These are the most commonly used Macros including use cases, functions, and a screenshot showing example names, messages, variables, and Actions. Use case: Responding to a - [Organize and search for Macros](https://docs.gorgias.com/en-US/organize-and-search-for-macros-207788.md): You can assign a language to a Macro which will enable you to filter and list Macros by language. When replying to a ticket, the Macro list will be automatically filtered with Macros matching the ticket’s language:. When editing a Macro, the language - [Import and export Macros](https://docs.gorgias.com/en-US/import-and-export-macros-207786.md): Under Settings -> Productivity -> Macros, you can import and export your Macros by clicking on the dropdown arrow in the upper right corner. If no id is provided, a new Macro will be created for each line in the CSV. If an id is provided, the process - [Macro preferences](https://docs.gorgias.com/en-US/macro-preferences-207789.md): Navigate to your profile settings by clicking on your name in the bottom left and choosing Your profile or by going to Settings -> You -> Your profile, and you'll find the following options under Macro display:. AI Macro prediction, when toggled on, - [Create gift card in Shopify](https://docs.gorgias.com/en-US/create-gift-card-in-shopify-246588.md): You can use Macros to create custom gift card codes and set their value directly from Gorgias. 1. In Shopify, navigate to Settings -> Apps and sales channels -> Develop apps. 2. Click on Create an app (or first allow the development of apps on your s - [Use variables in macros](https://docs.gorgias.com/en-US/macro-variables-101-81845.md): Below is a list of variables that can be inserted into macros to populate them with customer data from third-party apps.To use variables from another app, please ensure that you’ve added it as an integration first.How it worksOnce you set up a variab - [Macros: Add actions to macros](https://docs.gorgias.com/en-US/macro-actions-81913.md): You can enrich your Gorgias macros with actions that will trigger events inside other platforms that you have integrated. All that's left to do then is to simply apply the relevant macro on a ticket.How it worksBy default, there are a number of nativ - [HTTP, LoyaltyLion, and Klaviyo Actions](https://docs.gorgias.com/en-US/http-loyaltylion-and-klaviyo-actions-433668.md): HTTP Actions can also be performed by adding webhooks directly inside a Macro. To award a given number of points to a customer, create an HTTP hook with the info below:. If you want to add a customer to a specific Klaviyo list, you can add an HTTP Ac - [Manage your profile and preferences](https://docs.gorgias.com/en-US/your-profile-81843.md): Each Gorgias user has a section specific to them titled Your profile - you can access it by clicking on your name in the bottom left and choosing Your profile or navigating to Settings -> You -> Your profile. - [Transfer Gorgias account ownership](https://docs.gorgias.com/en-US/account-ownership-196940.md): The account owner is established upon account creation with the email address used to configure the account. A Gorgias account can only have one Account Owner and you can't delete the Account Owner user nor downgrade their role from Admin. 1. The cur - [Common account errors](https://docs.gorgias.com/en-US/common-account-errors-486968.md): Here you'll find the most common error messages in your helpdesk - one of the first steps for many errors occurring in your browser (like freezing, lagging, latency) is clearing your cache and cookies (Chrome, Safari, Edge, Firefox) and restarting yo - [Manage users in Gorgias](https://docs.gorgias.com/en-US/users-101-81842.md): In Gorgias, you can add multiple users to your dashboard and assign them specific roles. User roles will allow the Account Owner to adjust access to some parts of your dashboard and actions that they can take within the dashboard.How it worksHere's h - [Login Issues](https://docs.gorgias.com/en-US/login-issues-229647.md): If you're experiencing issues with logging in to Gorgias, as a first troubleshooting step please try to clear your Cache & Cookies. 1. Reset your password using the Forgot password? option at your Gorgias account's password reset page - YOURSUBDOMAIN - [Teams 101](https://docs.gorgias.com/en-US/teams-101-82022.md): Once you've added your colleagues as users, you can then add them to relevant groups of users - teams - as well. Teams are a great way to make sure that the right tickets are going to the right group of people - this is especially useful in multi-bra - [Create a team](https://docs.gorgias.com/en-US/create-a-team-215434.md): 1. Navigate to Settings -> Account -> Teams. 2. Click on the Create Team button. 3. Select an emoji, write a name and description, and select the users you want to add to the team (the emoji and description are optional). 4. Click on the Create Team - [Delete a team](https://docs.gorgias.com/en-US/delete-a-team-215447.md): 1. Navigate to Settings -> Users & Teams -> Teams. 2. Click on the team you want to delete. 3. Go to the Settings tab. 4. Click on Delete Team and Confirm. - [Add and remove users from a team](https://docs.gorgias.com/en-US/add-and-remove-users-from-a-team-215459.md): You can add the same user to more than one team. Also, if you remove a user from a team, it won't delete their user profile - they need to be deleted from the Users section. 1. Go to Settings -> Users & Teams -> Teams. 2. Click the team you want to a - [Tickets Sidebar 101](https://docs.gorgias.com/en-US/tickets-sidebar-101-317554.md): The tickets sidebar to the left shows your views and sections:. You can choose to display our default views or create your own custom ones. You can also easily switch between tickets by enabling the Tickets panel. The default views are determined by - [Tickets Panel](https://docs.gorgias.com/en-US/tickets-panel-353165.md): Agents can preview and manage tickets from a dedicated Tickets panel - users can see the outline of tickets they're set to handle without leaving the one they're currently working on. The Tickets panel also allows all users to sort tickets based on t - [Manage views and sections in Gorgias](https://docs.gorgias.com/en-US/manage-views-and-sections-in-gorgias-207768.md): Views and Sections are a powerful way to organize tickets and streamline your workflow in Gorgias. Whether you’re organizing a high volume of tickets in your helpdesk, or simply trying to stay on top of your own queue, creating Views and Sections can - [Best practices and templates for Views](https://docs.gorgias.com/en-US/best-practices-and-templates-for-views-158197.md): You can customize Views to match your preferences and use various filters to group and manage your tickets effectively. Their primary purpose is to guide your workflow, directing agents to handle tickets in a specific order - starting with one View b - [Customers 101](https://docs.gorgias.com/en-US/customers-101-81906.md): Your customers are presented as profiles with all their contact information and records of their contacts - the Customers page shows a list of all the customers in your account. These profiles are created by the following methods:. 1. Click on the ta - [Create a customer](https://docs.gorgias.com/en-US/create-a-customer-207761.md): 1. Navigate to Customers in the top left. 2. Click on Add Customer in the top right. 3. Enter the customer's name, add a note, their email, and/or their phone number - if you don't want to enter a phone number or email, you can delete the field using - [Edit a customer](https://docs.gorgias.com/en-US/edit-a-customer-207762.md): A customer's profile can be edited from either the customer settings page or from a ticket directly. 1. Click on Search in the top left sidebar. 2. Go to the Customers tab. 3. Search for the customer profile and click on it. 4. Click on Edit Customer - [Delete a customer](https://docs.gorgias.com/en-US/delete-a-customer-207763.md): 1. Navigate to Customers in the left sidebar. 2. Mark the checkbox next to the customer or customers you'd like to delete. 3. Click on the Actions dropdown menu. 4. Click on Delete customers and Confirm. If you need to search for a specific customer - [Merge customers](https://docs.gorgias.com/en-US/merge-customers-207757.md): Sometimes you or Gorgias will notice that you may be talking with the same customer, just using two different accounts, so you can either use Gorgias' automatic suggestion to merge the two customer profiles or you can do so manually on your own. If y - [Unmerge customers](https://docs.gorgias.com/en-US/unmerge-customers-410039.md): 1. Locate the merged customer - they'll be under one name but have two or more email addresses and possibly other data. 2. Determine which data belongs to one customer, and which to the other. 3. Remove all data associated with one customer from the - [Customer notes](https://docs.gorgias.com/en-US/customer-notes-207758.md): Customer notes can be added to all of your customer profiles - they're internal and can't be seen by your customer. When you open a ticket, you'll see this note in the widget in the upper right corner. The note field can be edited just by clicking on - [Ticket customer](https://docs.gorgias.com/en-US/ticket-customer-81886.md): Ticket customer is the person that reached out and opened a support ticket with you, it's the customer reaching out to your team in need of some assistance.How it worksIn Gorgias, whenever one of your customers opens up a ticket with you, our system - [Set ticket customer](https://docs.gorgias.com/en-US/set-ticket-customer-207760.md): 1. Ask the customer for their name, email address, phone number, or order number. 2. Search for the customer in the right sidebar using this information. 3. Click on the customer once you've found them. 4. Click on Set As Customer and Confirm. - [Create and manage customer fields](https://docs.gorgias.com/en-US/create-and-manage-customer-fields-969165.md): Customer fields are unique properties that let your agents capture additional information about shoppers on their customer profile in Gorgias. Unlike ticket fields or tags, customer fields stay with your customer from ticket-to-ticket, so your agents - [Report on satisfaction survey CSAT results](https://docs.gorgias.com/en-US/report-on-satisfaction-survey-csat-results-207764.md): Satisfaction survey statistics allow you to measure how good the support your team is providing over time is, how many surveys have been sent, the response rate, the average scores, and more. Under Statistics -> Support Performance -> Satisfaction, y - [Send Customer Satisfaction (CSAT) surveys](https://docs.gorgias.com/en-US/send-customer-satisfaction-(csat)-surveys-207765.md): You can enable a satisfaction survey to collect Customer Satisfaction (CSAT) scores from your customers after a support experience with your team. When you enable satisfaction surveys, you can control which types of ticket interactions are sent a sur - [Exclude tickets from receiving the Satisfaction survey (CSAT)](https://docs.gorgias.com/en-US/exclude-tickets-from-receiving-the-satisfaction-survey-(csat)-188964.md): The Exclude ticket from CSAT Action, when triggered, prevents a CSAT survey from being sent to the customer when their ticket is closed. You can exclude integrations, customers, Tags, languages, etc. from receiving a survey. You can add the Exclude t - [How you're billed for using Gorgias](https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385.md): When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgi - [Add or change your payment method](https://docs.gorgias.com/en-US/add-or-change-your-payment-method-1006752.md): Your Gorgias subscription is paid using your primary payment method. You can change your payment method or add a new payment method on the Billing & usage page. You have several options to pay your Gorgias subscription. Some payment options are based - [Change your billing frequency or billing date](https://docs.gorgias.com/en-US/change-your-billing-frequency-or-billing-date-1006760.md): When you add a payment method to start your subscription with Gorgias, you can choose to pay on either a monthly or yearly basis. If you need to change your billing frequency, go to the Billing & usage page in your account. If you pay for Gorgias via - [Change your billing address and tax info](https://docs.gorgias.com/en-US/change-your-billing-address-and-tax-info-1006761.md): Gorgias uses your billing information to create and send invoices to the correct person or business. The email address listed in your billing information will receive an email with an invoice at the start of each new billing period. Your billing info - [Manage your Gorgias plan, usage, and payments](https://docs.gorgias.com/en-US/billing-and-usage-page-199386.md): Once you have an account with Gorgias, you can manage it under Settings → Account -> Billing & usage where you can see three tabs: Usage & Plans, Payment Information, and Payment History. Here you can manage your subscription for the helpdesk, as wel - [Cancel an account](https://docs.gorgias.com/en-US/cancel-an-account-289527.md): To cancel the account, navigate to Settings -> Account -> Billing & usage and click on the Manage button in your Helpdesk card. When the card opens, click on the Cancel auto-renewal option. When requesting an account cancellation, you'll be prompted - [How to download and view your invoices](https://docs.gorgias.com/en-US/how-to-download-and-view-your-invoices-297934.md): Your invoices give you the full details and cost breakdown of your Gorgias subscription for a given billing period. At the start of each billing period, the billing contact listed in your account’s payment information receives an email with a copy of - [Legacy pricing for Helpdesk and AI Agent subscribers](https://docs.gorgias.com/en-US/legacy-pricing-for-helpdesk-and-ai-agent-subscribers-2315106.md): When you subscribe to Gorgias’s helpdesk and AI Agent products, you are charged for your subscription based on your usage of tickets and automated interactions. How your usage of tickets and automated interactions is counted depends on the pricing mo - [Gorgias Convert 101](https://docs.gorgias.com/en-US/gorgias-convert-101-440584.md): Convert is an add-on product that enables ecommerce brands to elevate their customer experience by easily launching onsite campaigns to increase website conversion rates. If you're a chat user, you already have access to Convert and can launch free L - [Set up Convert](https://docs.gorgias.com/en-US/set-up-convert-408820.md): Check out our video and the steps below to set up Gorgias Convert on your account. 1. Navigate to Convert → your Chat integration -> Installation. 2. Once you're on the Installation page, choose the appropriate connection method:. 3. Click Install. 4 - [Set up a custom domain for Click Tracking](https://docs.gorgias.com/en-US/set-up-a-custom-domain-for-click-tracking-315727.md): Once Gorgias Convert is enabled for the account, whenever we insert links or product cards into a Chat campaign or helpdesk conversation, Gorgias tracks three UTM parameters to track the effectiveness of each campaign - source, medium, and campaign. - [Create a Convert Campaign](https://docs.gorgias.com/en-US/create-a-convert-campaign-434332.md): You can use Convert campaigns to engage with shoppers who visit your Shopify store in real time, and create an experience that closely resembles in-store interactions. Campaigns are proactive messages that appear in the Gorgias chat widget whenever a - [Convert triggers glossary](https://docs.gorgias.com/en-US/convert-triggers-glossary-369149.md): Here you'll find a list of all the Campaign triggers available to Convert subscribers. We'll explain what each of them does, but you can also use Campaign templates. We also recommend checking out how some of the other merchants that use Gorgias Conv - [Convert Campaigns templates](https://docs.gorgias.com/en-US/convert-campaigns-templates-455873.md): We're providing twelve general templates that can help you set up your Convert Campaigns so you can increase your conversion rate right away!. Before publishing them, make sure you add specific links and products that you want to promote. By default, - [Convert Campaign troubleshooting guide](https://docs.gorgias.com/en-US/convert-campaign-troubleshooting-guide-461736.md): This article outlines steps to troubleshoot why your Convert Campaigns show no impressions or no data on the Convert report. Let's first check if the issue lies in report filters or Campaign settings. Ensure you've selected the correct store in the f - [Create winning Convert campaigns](https://docs.gorgias.com/en-US/create-winning-convert-campaigns-469491.md): Whether your goal is to educate customers, reduce cart abandonment, or increase average order value, having a clear strategy ensures your campaigns are targeted, impactful, and aligned with your business objectives. By following these best practices, - [Unique Shopify discount codes in Campaigns](https://docs.gorgias.com/en-US/unique-shopify-discount-codes-in-campaigns-486730.md): The best way to prevent misuse and track the success of your Campaign discount codes is to create unique codes with a limited expiration date. You can generate unique Shopify codes directly in Gorgias and use them in your Convert Campaigns to initiat - [Use A/B split tests to create effective campaign messaging](https://docs.gorgias.com/en-US/use-ab-split-tests-to-create-effective-campaign-messaging-723376.md): You can use A/B testing with your Convert campaigns to compare how different versions of your campaigns perform with shoppers who visit your store. A/B testing allows you to take a data-driven approach to connecting with your customers. When you set - [Use Convert campaigns to recommend products to shoppers](https://docs.gorgias.com/en-US/use-convert-campaigns-to-recommend-products-to-shoppers-800599.md): When a shopper comes to your ecommerce store, you can use Convert campaigns to recommend products and proactively create opportunities for upsell or cross-sell. Use the Insert Shopify product option when writing your campaign message to showcase item - [Add an email capture form to your Convert campaign](https://docs.gorgias.com/en-US/add-an-email-capture-form-to-your-convert-campaign-848971.md): You can use an email capture form directly within your Convert campaigns to collect shoppers’ email addresses. Capturing email addresses helps to grow your customer contact list. You can then use your email marketing tool to re-engage shoppers throug - [Manage the frequency of Convert campaigns on your store](https://docs.gorgias.com/en-US/manage-the-frequency-of-convert-campaigns-on-your-store-937737.md): When you run multiple Convert campaigns, you may want to manage how often shoppers receive campaign messages while on your store. This is especially important for shoppers who meet the targeting conditions for more than one campaign and may receive o - [Review your Convert campaign performance](https://docs.gorgias.com/en-US/review-your-convert-campaign-performance-348382.md): As you start to run campaigns with Gorgias Convert, you can review the effectiveness of your campaigns by visiting the Campaign report. In the Campaign report, you can see how much revenue your Convert campaigns are generating for your store. Leverag - [Convert pricing](https://docs.gorgias.com/en-US/convert-pricing-348387.md): Gorgias Convert helps you target and influence your customers' purchase decisions. By using the options that Convert provides you, you can lift your conversion rate by 15% and increase your sales up to 49% on your targeted products. The pricing is ba - [Find and install apps for your Gorgias account](https://docs.gorgias.com/en-US/find-and-install-apps-in-gorgias-209281.md): The App Store is where you find, install, and manage connections to the tools you use alongside Gorgias — from ecommerce platforms and shipping providers to marketing tools and support channels. - [Getting help with third-party apps](https://docs.gorgias.com/en-US/getting-help-with-third-party-apps-6932071.md): Links to documentation and support for some of the most widely used third-party apps connected to Gorgias, organized by category. - [Ada AI Chatbot](https://docs.gorgias.com/en-US/ada-ai-chatbot-81970.md): Ada AI chatbot can be used by non-technical CX teams can power personalized interactions for every customer using Ada’s codeless platform. Launch chat experiences your customers will love in under 30 days, with no dependence on IT.How it worksYou can - [AgentsOnly](https://docs.gorgias.com/en-US/agentsonly-399733.md): Access top talent using AgentsOnly to make running your GigCX solution easy. By putting your projects on the platform, you can cut a significant portion of overhead labor and resource expenses from your budget. Then the Gig platform, enhanced by AI, - [Aissist.io](https://docs.gorgias.com/en-US/aissistio-275286.md): Aissist.io is Agentic AI to automate sales and service - delivering 2X performance at 50% cost, deployed like a human in minutes. 3,000 FREE AI interactions every month. Steps. When creating your Gateway, you can choose how Aissist will work: - [Certainly](https://docs.gorgias.com/en-US/certainly-81923.md): Certainly is a Conversational AI Platform made for e-commerce and customer service - it's a conversational interface that improves customer experience, drives organizational efficiency, and clears the way for more meaningful dialogues between a compa - [DigitalGenius](https://docs.gorgias.com/en-US/digitalgenius-213296.md): DigitalGenius is an AI and Automation platform built specifically for e-commerce and retail, and it helps brands improve customer experience and dramatically reduce costs. It gives you the power to make your customers' experience worthy of another vi - [Gobot](https://docs.gorgias.com/en-US/gobot-82020.md): Gobot helps fast-growing Shopify stores convert more shoppers and reduce support burden with beautiful guided selling quizzes and AI-powered support chatbots.How it worksGobot's integration with Gorgias allows you to seamlessly transfer from a Gobot - [Hark](https://docs.gorgias.com/en-US/hark-248443.md): Hark is a tool that allows a business (brand, retailer, software vendor, etc.) to set up a customized intake form so their customers can submit a support inquiry. These inquiries can be in the form of video, audio, text, photos, etc. The submission w - [Mercuri](https://docs.gorgias.com/en-US/mercuri-419304.md): Mercuri is a GPT4-powered AI chatbot trained on your Gorgias ticket and Shopify data helping you provide automated support via the Gorgias Chat Widget, email & SMS. You can benefit from:. 1. From your Gorgias account head to Settings -> App Store -> - [Omni Single Click Chat](https://docs.gorgias.com/en-US/omni-single-click-chat-237719.md): Omni Single Click Chat is the first engagement platform with 15+ social and comms channels built-in. It integrates with 15+ social channels such as Email, Instagram, WhatsApp, TikTok, Discord, Yelp, and more. The Omni app merely redirects users to th - [Sidekick AI](https://docs.gorgias.com/en-US/sidekick-ai-181300.md): Sidekick is an AI bot designed to hold natural and dynamic conversations with your customers - it helps you automate and improve customer service using AI chatbots on any platform. With this integration, your conversations will be pulled from Sidekic - [Siena AI](https://docs.gorgias.com/en-US/siena-ai-209059.md): Siena AI is an autonomous platform that combines human empathy and intelligent automation to transform how brands engage with customers. From your Gorgias account head to Settings → App Store → All Apps. Find Siena AI on the list. After selecting the - [SigmaMind AI](https://docs.gorgias.com/en-US/sigmamind-ai-253905.md): SigmaMind AI is an automation platform designed to automate customer support for your Shopify store - it integrates with your Shopify store and Gorgias to help you automatically resolve tickets by replying to customers, tagging tickets, and closing t - [Stateset ReSponse](https://docs.gorgias.com/en-US/stateset-response-311072.md): The Stateset ReSponse AI app uses state-of-the-art Artificial Intelligence and Robotic Process Automation to quickly and accurately send automated responses to your customers. It can automatically resolve Tickets with personalized responses and autom - [Zowie](https://docs.gorgias.com/en-US/zowie-109607.md): 1. Log into your Gorgias account, and go to Settings -> Integrations -> Chat. 2. Click + Add New in the top right corner to create a dedicated chat widget for Zowie. 3. On the next screen select Any other website. 4. Click Add New Chat. 5. Go to Inst - [Dedication Agents](https://docs.gorgias.com/en-US/dedication-agents-462942.md): Dedicated Agents is a human Gorgias trained e-com customer service agent, supported by artificial intelligence (Chat-GPT). You can choose between a fully AI powered customer service experience, a 100% HI (human intelligence) customer service team, or - [Manifest](https://docs.gorgias.com/en-US/manifest-473358.md): The Manifest AI chatbot helps shoppers find what they need and convert faster with a human-like touch. Tailored to Shopify brands, they recommend products, answer customer queries, and increase sales, all while keeping human intervention to a minimum - [SwiftCX AI Copilot](https://docs.gorgias.com/en-US/swiftcx-ai-copilot-655217.md): SwiftCX makes it easy to run your contact center by leveraging no-code automation to bring key operational insights where you are and assist your agents with AI-enabled capabilities. You can use the SwiftCX platform as an Agent Copilot for drafting c - [Octocom](https://docs.gorgias.com/en-US/octocom-778224.md): Octocom uses AI for smarter, quicker, and more efficient support. Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery quer - [AI Agents by Eesel](https://docs.gorgias.com/en-US/ai-agents-by-eesel-969145.md): Get an AI support rep and agent in your Gorgias account, who can answer any question based on your past Gorgias tickets, macros, help center, and more. It only takes a few minutes to set up and test. Get an AI support rep and agent in your Gorgias wh - [Fini AI](https://docs.gorgias.com/en-US/fini-ai-1176935.md): Fini AI helps solve your support queries with Enterprise-Grade Agentic AI. Fini’s AI integration with Gorgias email → chat automates replies to customer questions in real-time, 24*7 in 50 + languages. Our AI additionally also gives you the option to - [AI Agent by My AskAI](https://docs.gorgias.com/en-US/ai-agent-by-my-askai-1194779.md): My AskAI is the ultimate easy-to-setup, affordable AI customer service agent for Gorgias. We're the most cost-effective AI support agent solution available. ➡️ Pay one simple price — $0.10 per ticket/conversation. AI answers questions 24/7, trained o - [VanChat AI chatbot](https://docs.gorgias.com/en-US/vanchat-ai-chatbot-1957650.md): VanChat is a GPT-powered AI assistant built for Shopify merchants to engage shoppers, answer product-related questions, and drive conversions through real-time conversation on product pages. It handles pre-sale inquiries, recommends products, and res - [Chat Aid](https://docs.gorgias.com/en-US/chat-aid-2045213.md): Chat Aid has over 60 integrations, allowing it to use AI combined with data from Gorgias and your other company apps to respond to questions in Slack, Microsoft Teams, and on a website chatbot. Chat Aid is designed for:. Chat Aid offers a Free tier f - [Tolto](https://docs.gorgias.com/en-US/tolto-3096405.md): Tolto is an AI localization built for natural multilingual support, and helps e-commerce brands deliver seamless customer service in any language—without manual translation. With Tolto, your support agents can confidently respond to shoppers across t - [Asyntai AI Agent](https://docs.gorgias.com/en-US/asyntai-ai-agent-4350372.md): Asyntai's integration for Gorgias offers an AI agent that automatically responds to your customers' questions in real-time through Gorgias chat. Why choose Asyntai?. • Increase conversions: Instant, human-like replies keep shoppers engaged and buying - [Aircall](https://docs.gorgias.com/en-US/aircall-81800.md): Aircall allows you to receive and place phone calls. You can connect it to Gorgias to sync phone calls as tickets, and see them in the customer timeline. How it worksWhen a customer calls your company in Aircall, it creates a ticket in Gorgias and au - [CallHippo](https://docs.gorgias.com/en-US/callhippo-99955.md): CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Provider - it allows startups and businesses to buy instant local support numbers from over 50+ countries around the world. With the easy-to-use interface and robust backend archit - [CloudTalk](https://docs.gorgias.com/en-US/cloud-talk-81805.md): Streamline communication between you and your customers by integrating CloudTalk with the Gorgias helpdesk software.Integration benefitsCall your customers and prospects with a single click from GorgiasExport calls as tickets in your helpdesk systemI - [Flip CX](https://docs.gorgias.com/en-US/flip-cx-329033.md): Flip automates simple calls so your agents can focus on complex issues - reducing your churn rate, and rapidly resolving your customers' queries all at once. Once a call is placed through Flip, a ticket will be created with the summary of the call an - [JustCall](https://docs.gorgias.com/en-US/just-call-81803.md): JustCall’s Gorgias phone integration lets you call your customers easily using the helpdesk. You can track your calling activities from Gorgias, we create a ticket in your account for every call that you make.You can also have a click to call icon ne - [RingCentral](https://docs.gorgias.com/en-US/ringcentral-81801.md): You can use Zapier to create tickets in Gorgias when a customer calls you on RingCentral. We recommend setting up 3 zaps for different trigger events:When a call has ended.When a call is missed.When there's a new voicemail.When there's a new SMS rece - [Ringover](https://docs.gorgias.com/en-US/ringover-258761.md): Ringover automatically handles phone and SMS tickets from your helpdesk and offers a personalized customer service experience. 1. From your Gorgias account head to Settings -> App Store -> All Apps. 2. Find Ringover on the list. 3. After selecting th - [KrispCall](https://docs.gorgias.com/en-US/krispcall-757539.md): The KrispCall and Gorgias integration allows you to manage phone interactions and customer service more efficiently. With just a few clicks, the integration ensures all relevant call information is fully synced to a Gorgias ticket. This includes deta - [Consio](https://docs.gorgias.com/en-US/consio-3568541.md): Consio brings calls, SMS, and AI Voice into Gorgias so your team can manage customer conversations without switching tools. Completed calls create Gorgias tickets automatically, with call details, AI summaries, voicemail events, and missed call tran - [Manage spam detection for Gorgias Voice](https://docs.gorgias.com/en-US/manage-spam-detection-for-gorgias-voice-3804327.md): Spam and robocalls are a common disruption faced by teams with a customer service phone line. To help reduce time spent answering spam calls and direct more attention to your customers, you can enable spam detection on your Gorgias Voice integrations - [Attentive SMS Marketing](https://docs.gorgias.com/en-US/attentive-sms-marketing-82013.md): Attentive is a personalized mobile messaging platform for e-commerce and retail brands that can quickly become a top 3 revenue channel. Using real-time behavioral data, Attentive automatically sends text messages to each subscriber at every step of t - [Bloomreach SMS](https://docs.gorgias.com/en-US/bloomreach-sms-373244.md): Bloomreach is an all-in-one platform for data, marketing, AI, and analytics. With the Bloomreach SMS tool, you can easily create, test, and preview SMS campaigns that can be sent to more sophisticated segments and drive revenue. This feature can help - [Postscript](https://docs.gorgias.com/en-US/postscript-81844.md): Postscript is an SMS marketing platform for Shopify merchants.How it worksEnabling the integration allows Postscript to create SMS tickets inside Gorgias. When support agents respond to the ticket in the Gorgias interface, the responses will be sent - [Recart](https://docs.gorgias.com/en-US/recart-211502.md): Recart is a Shopify SMS platform that helps you spend less, sell more, and drive growth - its AI features also help delight customers and boost your revenue. Improve the efficiency of your Customer Service by channeling all your customer replies into - [RechargeSMS (ElectricSMS)](https://docs.gorgias.com/en-US/electric-sms-81950.md): RechargeSMS (former ElectricSMS) is a transactional SMS platform for Shopify merchants on both basic D2C stores as well as D2C stores running on subscription models.How it worksEnabling the integration allows RechargeSMS to create SMS tickets inside - [Textline](https://docs.gorgias.com/en-US/textline-81971.md): Textline is a business text messaging platform that empowers customer support teams by making it easy to send and respond to text messages. Brands like 1-800-Got-Junk, Tuft & Needle, Stuart Weitzman, TriMet, and Live Nation use Textline to communicat - [VIA](https://docs.gorgias.com/en-US/via-82009.md): Via is a professional Mobile Commerce platform for eCommerce businesses. It enables businesses to send personalized messages to their customers for increased revenue and customer satisfaction.How it worksWith the Via-Gorgias integration, your support - [VoyageSMS](https://docs.gorgias.com/en-US/voyagesms-81961.md): Voyage is an SMS marketing and text messaging platform for eCommerce businesses.Integrations benefitsAllow consumers to open support tickets in Gorgias via texting a trigger keyword to your Voyage send phone number! Use the Gorgias dashboard to commu - [Klaviyo SMS](https://docs.gorgias.com/en-US/klaviyo-sms-525699.md): Klaviyo is a marketing platform for creating, managing and measuring every customer interaction your business generates. - [Sendlane](https://docs.gorgias.com/en-US/sendlane-530731.md): Sendlane’s unified email, SMS and reviews solution empowers eCommerce brands to consolidate their tech stack and leverage deep-data customer insights to generate more revenue, increase retention, and deliver exceptional customer experiences on autopi - [Dondy](https://docs.gorgias.com/en-US/dondy-3241366.md): Dondy is an AI-powered WhatsApp marketing and support for Shopify stores. Dondy helps Shopify stores turn WhatsApp into revenue. Recover abandoned carts, confirm orders, send shipping updates, and launch personalized marketing campaigns, all directly - [Coco AI](https://docs.gorgias.com/en-US/coco-ai-5032082.md): Over 650 of the fastest-growing Shopify brands trust Coco AI to turn WhatsApp into their #1 revenue channel. Think of us as Klaviyo for WhatsApp, but with an AI sales agent that doesn’t just send campaigns, it has real conversations with customers in - [411Gen Influencer Commerce](https://docs.gorgias.com/en-US/411gen-influencer-commerce-246673.md): 411Gen is a unique influencer marketing app for merchants that allows businesses to partner with influencers and use them as sales channels, increasing sales and revenue. With 411Gen, you can manage your influencers' micro-storefronts, track their pe - [Ubu](https://docs.gorgias.com/en-US/ubu-941375.md): Ubu enables you to convert Instagram and Facebook audiences into repeat customers. Turn your followers into loyal customers with personalized, automated campaigns, reducing acquisition costs and achieving conversion rates 20x higher than email market - [TikTok Shop](https://docs.gorgias.com/en-US/tiktok-shop-5715568.md): This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. Stop the switch and start scaling! With Gorgias for TikTok Shop, you can resolve customer inquirie - [Influencer Hero](https://docs.gorgias.com/en-US/influencer-hero-5833285.md): Influencer Hero’s integration with Gorgias helps customer support teams instantly identify influencers or customers with notable social media presence directly within their support tickets. Easily access valuable influencer analytics, including follo - [Connect your Facebook and Instagram](https://docs.gorgias.com/en-US/connect-your-social-channels-facebook-instagram-81830.md): Connecting your Facebook and Instagram business pages is just a couple of clicks away! You can add one or multiple pages to Gorgias and manage these social conversations right from your helpdesk.How it worksFor the connected Facebook and Instagram pa - [Facebook comments, recommendations and ad comments](https://docs.gorgias.com/en-US/facebook-comments-recommendations-and-ad-comments-81784.md): Once you integrate your Facebook business page with Gorgias, you will be able to manage and reply to your customers' FB comments from inside your Gorgias dashboard. To integrate Facebook with Gorgias please refer to this guide here.How it worksIf you - [Messenger Customer Chat plugin](https://docs.gorgias.com/en-US/messenger-customer-chat-plugin-81786.md): Website visitors can use customer chat to talk with the merchant on Messenger without leaving the store. If the visitor leaves, the conversation continues on Messenger.It’s a win-win for customers and merchants. Customers no longer have to leave thei - [Troubleshooting Facebook and Instagram](https://docs.gorgias.com/en-US/troubleshooting-facebook-and-instagram-81787.md): Here you'll find solutions for the most common issues reported for the Facebook integration. 1. Go to Settings -> App Store -> My Apps -> Facebook, Messenger & Instagram -> your Facebook integration. 2. Click on the Reconnect button. Follow the steps - [Instagram Direct Messages](https://docs.gorgias.com/en-US/instagram-direct-messages-81905.md): The Instagram Direct Message channel lets you receive and reply to Instagram direct messages and story mentions from within Gorgias.Please bear in mind Instagram direct messaging is only available on non-legacy plans. If you have a legacy plan, you c - [Instagram Direct Messages FAQs](https://docs.gorgias.com/en-US/instagram-direct-messages-faqs-82034.md): I still can't turn on Instagram Direct Messages. What should I do?There are a number of reasons you may not have access to Instagram direct messages, despite meeting the follower count requirements.Issue 1: Error messages falsely states that the acco - [Instagram Comments](https://docs.gorgias.com/en-US/instagram-comments-81785.md): Since Instagram is highly used, we made sure that you can assist your customers when they are communicating with you through comments.How it worksThe Instagram channel lets you connect your Instagram account to your Gorgias dashboard and makes it pos - [Instagram Ad Comments](https://docs.gorgias.com/en-US/instagram-ads-comments-81932.md): We've developed an integration to allow you to respond to your Instagram Ads directly through Gorgias:. 1. Go to Settings -> Apps Store -> My Apps -> Facebook, Messenger & Instagram -> your Facebook integration -> Overview. 2. Check the Ads box under - [Instagram Mentions](https://docs.gorgias.com/en-US/instagram-mentions-81999.md): Every time one of your customers mentions you on Instagram, Gorgias will create a Ticket for you to handle this interaction without leaving the helpdesk. 1. Go to Settings -> App Store -> My apps -> your Facebook integration -> Overview. 2. Under Ins - [WhatsApp 101](https://docs.gorgias.com/en-US/whatsapp-101-185161.md): The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound custome - [WhatsApp FAQs](https://docs.gorgias.com/en-US/whatsapp-faqs-281578.md): All Gorgias customers can add WhatsApp as a new channel to their helpdesk for free. WhatsApp tickets are that you reply to from your helpdesk are counted as billable tickets and counted toward your ticket usage. Usage costs are incurred through Whats - [WhatsApp Message Templates](https://docs.gorgias.com/en-US/whatsapp-message-templates-281573.md): WhatsApp message templates are a pre-approved message that businesses use to contact customers via WhatsApp. Message templates can be sent to customers outside of WhatsApp's 24-hour customer service window, so they're essential for starting new conve - [WhatsApp Phone Number Migration](https://docs.gorgias.com/en-US/whatsapp-phone-number-migration-281577.md): You can migrate your WhatsApp phone number from other platforms (Zendesk, Twilio, etc) through the Gorgias Migration Wizard. To determine whether you should migrate your phone number or simply connect it to Gorgias instead please check the following: - [WhatsApp Template Quality Rating](https://docs.gorgias.com/en-US/whatsapp-template-quality-rating-462325.md): WhatsApp is implementing strict quality monitoring of WhatsApp templates - the quality score now includes read rates as the key factor, in addition to traditional metrics like blocks and reports. This process aims to improve engagement, and ultimatel - [Amazon, eBay, TikTok, Back Market, Newegg, Etsy & Walmart by ChannelReply](https://docs.gorgias.com/en-US/amazon-ebay-tiktok-back-market-newegg-etsy-and-walmart-by-channelreply-81951.md): ChannelReply allows you to respond to eBay, Amazon, Back Market and Walmart buyer messages from Gorgias.How it worksEach marketplace inquiry will create a ticket in Gorgias, and display order information next to it, as you can see below:Here is the l - [Kickstarter](https://docs.gorgias.com/en-US/kickstarter-81946.md): Kickstarter exists to help bring creative projects to life.Integration benefitsAs you launch a product on Kickstarter, you'll get customer service questions from your backers. Connect Kickstarter to Gorgias and respond to your backers' questions dire - [Connect a store to Gorgias: Magento 2](https://docs.gorgias.com/en-US/connect-magento-2-to-gorgias-81817.md): Magento is an ecommerce platform built on open source technology that provides online merchants with a flexible shopping cart system, as well as control over the look, content, and functionality of their online store. - [MESA](https://docs.gorgias.com/en-US/mesa-252190.md): MESA lets you point and click application endpoints into automated workflows without writing any code. Get started with ready-made workflow templates, or start from scratch. MESA also unifies all your tools to provide a central source of truth for yo - [Omnisend](https://docs.gorgias.com/en-US/omnisend-82030.md): Omnisend is a multi-channel marketing automation platform built for eCommerce.Integration benefitsWith the integration, you’ll be able to segment your customers in Omnisend based on customer feedback, assign customer tags in Gorgias and use those tag - [WooCommerce 101](https://docs.gorgias.com/en-US/woocommerce-101-353478.md): WooCommerce is an open-source e-commerce plugin for WordPress allowing merchants to create e-commerce websites. It can be used by a blogger to sell some merchandise, and a full-blown online store with multiple sellers and hosts a huge traffic of buye - [Prestashop by BlueAnt](https://docs.gorgias.com/en-US/prestashop-by-blueant-822246.md): Prestashop is an e-commerce platform built on open-source technology that provides online merchants with a flexible shopping cart system, and control over the look, content, and functionality of their online store. Securely connect with Prestashop to - [Marketplaces by Juble.io](https://docs.gorgias.com/en-US/marketplaces-by-jubleio-933434.md): The Marketplaces app by Juble.io is a powerful integration solution that brings the functionality of multiple marketplaces right into your Gorgias Support environment. With seamless integration, you can streamline your customer support operations and - [WAX](https://docs.gorgias.com/en-US/wax-1036429.md): WAX, which stands for WhatsApp Xperience, is a WhatsApp marketing automation platform based in France. Their user-friendly app enables brands to run a powerful, GDPR-compliant WhatsApp channel, with a focus on increasing incremental revenues.Engage y - [Reveal by Omniconvert](https://docs.gorgias.com/en-US/reveal-by-omniconvert-82029.md): REVEAL is a Customer Data Platform that analyzes your customers' behavior across multiple channels, helping you understand how to acquire, retain, and delight your customers while lowering your CAC and increasing your Customer Lifetime Value.How it w - [Connect a store to Gorgias: Shopify](https://docs.gorgias.com/en-US/connect-shopify-to-gorgias-81814.md): Shopify is a complete ecommerce solution that allows you to sell your goods online. By integrating Shopify with Gorgias you can:Perform Shopify actions from Gorgias such as refund, duplicate, create, and cancel order. - [Shopify FAQs](https://docs.gorgias.com/en-US/shopify-faqs-81985.md): Once I update the shipping address directly in Shopify, why is it not pulled into Gorgias?For now, Gorgias supports only subscriptions for "Order created; Order deleted; Order paid; Order partially fulfilled; Order updated" events. Unfortunately, Sho - [Shopify Actions](https://docs.gorgias.com/en-US/shopify-actions-461552.md): Shopify is a complete e-commerce solution that allows you to sell your goods online.How it worksBy integrating Shopify with Gorgias you can:Perform Shopify actions from Gorgias such as refund, duplicate, create, and cancel order. No need to switch sc - [Shopify Hydrogen](https://docs.gorgias.com/en-US/shopify-hydrogen-96240.md): Shopify Hydrogen is a set of developer tools used to build Shopify stores that are more personalized and performant. The goal of the framework is to help you and your developers, build unique custom storefronts faster. By connecting Gorgias and Shopi - [Shopify Discount Code Generator](https://docs.gorgias.com/en-US/shopify-discount-code-generator-155502.md): You can create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias, and further speed up your ticket processing. This feature will not only save your agents' coordination time but will also allow fo - [How to update your Shopify app permissions in Gorgias](https://docs.gorgias.com/en-US/update-shopify-app-permissions-in-gorgias-6572228.md): As Gorgias adds new features, it may need additional access to your Shopify store's data. If you connected Shopify before a new feature was introduced, you may need to update your app permissions so Gorgias can use it. - [BigCommerce 101](https://docs.gorgias.com/en-US/bigcommerce-101-105241.md): BigCommerce is an e-commerce platform that provides software as a service (SAAS) to retailers. The company’s platform includes online store creation, search engine optimization, hosting, marketing and security. Integrating with Gorgias allows you to - [Connect a store to Gorgias: BigCommerce](https://docs.gorgias.com/en-US/connect-bigcommerce-to-gorgias-296165.md): 1. Open the Gorgias app in BigCommerce. 2. Click Install. 3. Enter your Gorgias subdomain. 4. Click Find my account.You'll be redirected to Gorgias and see the sync banner - [BigCommerce Rules](https://docs.gorgias.com/en-US/bigcommerce-rules-296166.md): Data from BigCommerce can be used in Rules - this enables you to automate processes based on BigCommerce customer and order information. For example, you can send an auto-reply based on the status of the last order of a customer. Here's what that mig - [Create a new order](https://docs.gorgias.com/en-US/create-a-new-order-296167.md): New BigCommerce orders can be created through Gorgias without needing to open a new tab or window. 1. Open or navigate to a ticket for the relevant customer with a BigCommerce profile. 2. In the BigCommerce widget, click Create Order. 3. Enter order - [Duplicate an order](https://docs.gorgias.com/en-US/duplicate-an-order-296168.md): Existing BigCommerce orders can be duplicated from within Gorgias, without needing to open a new tab/window. You can both create an exact duplicate, or duplicate and then modify the new order for your customer. The following adjustments are available - [Refund an order](https://docs.gorgias.com/en-US/refund-an-order-296169.md): When performing a BigCommerce refund in Gorgias, you can select the new status that will be assigned to the order once the refund is performed. When applying an order-level refund you can:. All refunds will be displayed in the widget section. When pe - [Next Commerce](https://docs.gorgias.com/en-US/next-commerce-216834.md): Next Commerce is the DTC eCommerce platform designed for digital marketers and performance-obsessed brands. Most DTC brands are missing out on significant opportunities to grow revenues and cut costs. Next Commerce gives eCommerce operators the tools - [ARPU](https://docs.gorgias.com/en-US/arpu-155260.md): ARPU helps Recharge merchants enhance their upcoming order email notifications. With it, you can create custom email campaigns, add 2-click upsells to increase Average Order Value (AOV), add product swaps, and simplify the charge delay process. 1. Go - [Loop Subscriptions](https://docs.gorgias.com/en-US/loop-subscriptions-115195.md): Loop is a subscription management platform for Shopify brands that reduces the resolution time of subscription tickets by 40%- it’s a powerful subscription program designed to convert your existing customers into subscribers and reduce subscription c - [Recharge](https://docs.gorgias.com/en-US/recharge-81874.md): Recharge is a recurring payment app for Shopify. Managing customer subscriptions has never been so simple!How it worksDisplay Recharge subscriptions next to support ticketsActions: cancel / re-activate subscriptions, refund (partially or totally) a c - [Skio](https://docs.gorgias.com/en-US/skio-81945.md): With Skio you can easily migrate, increase conversions, and reduce customer tickets by 60% with passwordless login. It has a ready-to-go headless subscription portal (uses React/Next.js), and you can edit subscriptions 10x faster (intuitive, instant - [Smartrr](https://docs.gorgias.com/en-US/smartrr-82021.md): Smartrr delivers a seamless, full-service subscription solution for growing D-to-C brands!How it worksThrough the Gorgias integration with Smartrr, you have access to:Equip your team with the best customer service tools in one convenient location to - [Stay AI (Retextion)](https://docs.gorgias.com/en-US/stay-ai-(retextion)-259704.md): Acquire subscribers, increase customer lifetime value, and reduce churn with the most comprehensive subscription app on Shopify. Stay AI is the ultimate solution for businesses looking to turn their subscription into a performance channel. Their AI-d - [Utterbond Subscriptions](https://docs.gorgias.com/en-US/utterbond-subscriptions-490162.md): This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Utterbond Subscriptions is a comprehensive subscription management app for Shopify, empowering merc - [Awtomic Subscriptions](https://docs.gorgias.com/en-US/awtomic-subscriptions-1344786.md): Awtomic makes it easy to sell subscriptions for any product—perfect for wine clubs, memberships, specialty foods, coffee, beauty, and more. Offer curated bundles with our powerful build-a-box feature, boost sales with add-ons and upsells, and let sho - [Easy Subscriptions](https://docs.gorgias.com/en-US/easy-subscriptions-2286581.md): Easy Subscriptions turns one-time purchases into repeat orders, increasing AOV & building reliable recurring revenue. Customize every step of the subscription experience to match your brand. By integrating Gorgias with Easy Subscriptions, your suppor - [Address Guard](https://docs.gorgias.com/en-US/address-guard-352900.md): Address Guard allows you to view the shipping address validation status per ticket. Customers will often mistype shipping addresses, which leads to failed deliveries and upset customers. Inaccurate shipping addresses may result in returned shipments - [AfterShip Tracking](https://docs.gorgias.com/en-US/aftership-tracking-81959.md): AfterShip, a shipment tracking solution, helps e-commerce businesses enhance customers’ post-purchase experience. This app will help you track customers' shipments easily, get real-time tracking updates and communicate delivery issues in time.Integra - [Bigblue](https://docs.gorgias.com/en-US/bigblue-107017.md): Bigblue is a fulfillment company for e-commerce brands - their technology allows you to offer prime-like deliveries, branded tracking emails, a return portal, and more. And every order is automatically prepared in their logistics network. With the Bi - [Corso Post Purchase](https://docs.gorgias.com/en-US/corso-post-purchase-427193.md): Corso Post Purchase is a post-purchase platform that unifies tracking, returns, warranties, shipping protection, and sustainability. The integration is built on Corso's unified post-purchase platform for D2C brands. It gives you a sidebar widget for - [Hive](https://docs.gorgias.com/en-US/hive-382407.md): Hive allows you to track and manage your Hive shipments directly in Gorgias. It empowers Direct-to-Consumer (D2C) brands to effortlessly automate their operations to manage freight, fulfillment, delivery, packaging, and returns. Operating seamlessly - [LateShipment.com](https://docs.gorgias.com/en-US/lateshipmentcom-81911.md): With LateShipment.com’s Delivery Experience Management (DEM) Platform for Gorgias, merchants can set up automated triggers to create tickets for delivery issues and proactively resolve them, automate order status notifications to customers, and provi - [Linnworks](https://docs.gorgias.com/en-US/linnworks-130492.md): Linnworks is a software-as-a-service commerce platform that puts commerce control at the center of your business, ensuring your systems are seamlessly connected so the brand is in control. In a Gorgias ticket, a widget will appear in the sidebar with - [Order Protection](https://docs.gorgias.com/en-US/order-protection-281684.md): Order Protection is offered as an additional item at checkout. There’s no extra application process or forms to fill out, shoppers just proceed with checkout and are instantly protected against shipping issues. The issues that customers are protected - [Parcel Panel](https://docs.gorgias.com/en-US/parcel-panel-140087.md): Parcel Panel post-purchase solution is specially designed for millions of Shopify brands, reducing your after-sales costs, keeping customers satisfied, and driving revenue conversion. Your support team will be able to check the order status right fro - [Ship & Deliver PrettyDamnQuick](https://docs.gorgias.com/en-US/ship-&-deliver-prettydamnquick-187432.md): PrettyDamnQuick lets you set your preferred delivery options in checkout and then deliver every order on time with any delivery service (even 3PLs and last-mile carriers). With the PDQ and Gorgias integration, you will be able to:. 1. Go to Settings - [ShipBob](https://docs.gorgias.com/en-US/shipbob-81935.md): ShipBob is a global logistics platform that fulfills eCommerce orders for direct-to-consumer brands. The mission is to make you more successful online by providing best-in-class fulfillment so your customers get the fast and affordable shipping they - [ShipInsure](https://docs.gorgias.com/en-US/shipinsure-322045.md): ShipInsure offers an easy and seamless way to protect your shipments at checkout. When customers proceed with their checkout, they gain comprehensive protection against a range of shipping issues, including:. ShipInsure's integration seamlessly enhan - [ShipMonk](https://docs.gorgias.com/en-US/ship-monk-81982.md): ShipMonk is an order fulfillment platform for eCommerce businesses ready to scale.From its inception in 2014, ShipMonk has operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-d - [Shipped AI](https://docs.gorgias.com/en-US/shipped-ai-246594.md): Shipped AI's uses machine learning to become a crucial member of your team - it’s empowered to work directly with the Shipped post-purchase platform enabling it to solve customer issues, not just answer simple questions. Shipped AI can solve real sup - [Veeqo App](https://docs.gorgias.com/en-US/veeqo-app-81965.md): How it worksYou can connect Veeqo to the Gorgias helpdesk software to see order and shipments details in Gorgias.When you receive a customer email in Gorgias, you will be able to see the customer from Veeqo, along with their order information next to - [Wonderment](https://docs.gorgias.com/en-US/wonderment-81910.md): Wonderment is a stalled and delayed shipment communication platform for Shopify merchants. They monitor tracking numbers, identify those not getting regular updates, and provide data so you can proactively follow up with your customers before they wr - [Amphora](https://docs.gorgias.com/en-US/amphora-475066.md): With the Amphora <> Gorgias integration you will be able to access all of your tickets and messages in a centralized platform. We take care of all the after-sales process. From the factory inbound to the last detail on the delivery and returns. Our p - [ShipAid](https://docs.gorgias.com/en-US/shipaid-931149.md): Protect your orders and boost profits with ShipAid's fully integrated shipping protection platform. Customize and keep protection fees as extra revenue while providing customers with peace of mind. Seamlessly handle lost, stolen, damaged, or delayed - [TrackingMore](https://docs.gorgias.com/en-US/trackingmore-1000120.md): TrackingMore is used for real-time tracking and alerts to boost sales and customer trust. Enhance your order management with advanced shipment tracking and 24/7 support. Our app syncs orders and updates shipping info from global carriers. Customers c - [Sendcloud](https://docs.gorgias.com/en-US/sendcloud-1826506.md): REVEAL is a Customer Data Platform that analyzes your customers' behavior across multiple channels, helping you understand how to acquire, retain, and delight your customers while lowering your CAC and increasing your Customer Lifetime Value.How it w - [Voila](https://docs.gorgias.com/en-US/voila-1962956.md): Voila shows live tracking info for all your tickets! Voila’s Gorgias integration puts real-time shipment tracking right where your team needs it, directly within support tickets. No tab switching, no delays. Just instant access to delivery updates fo - [PreProduct](https://docs.gorgias.com/en-US/preproduct-5833584.md): PreProduct is the smarter pre-order app for growing ecommerce brands on Shopify and BigCommerce. With over 1.4 million pre-orders processed, PreProduct helps merchants sell products before stock arrives, boosting cash flow and gauging demand with fle - [AfterShip Returns Center](https://docs.gorgias.com/en-US/aftership-returns-center-116773.md): AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases. AfterShip Returns Center is built with an intuitive interface for you - [Happy Returns](https://docs.gorgias.com/en-US/happy-returns-238761.md): Happy Returns enables box-free returns through a combination of returns software and reverse logistics, pioneering in-person, aggregated returns that can help reduce shipping costs and the impact on the planet. The integration between Gorgias and Hap - [Loop Returns](https://docs.gorgias.com/en-US/loop-returns-81908.md): Loop allows Shopify brands to automate their entire returns process, even exchanges.How it worksWith Loop & Gorgias working together, you can create a seamless support experience by placing all returns data inside your Gorgias admin. Stay focused and - [Narvar Returns & Exchanges](https://docs.gorgias.com/en-US/narvar-returns-exchanges-82003.md): Narvar is a cloud-based post-purchase customer experience platform that enables businesses to track orders, streamline returns and exchanges, and communicate with customers through messaging.How it worksNarvar Return & Exchanges for Shopify can be in - [PostCo](https://docs.gorgias.com/en-US/postco-252385.md): PostCo helps you optimize your returns process and keeps your costs low to retain your revenue and customers. The platform enables customers to easily exchange products and incentivizes them to stay and shop with store credit or integrates upsell opp - [ReturnGO](https://docs.gorgias.com/en-US/returngo-416091.md): Streamline your returns and exchange process with ReturnGO, a post-purchase platform designed for e-commerce businesses. When integrated with Gorgias, ReturnGO creates support tickets when customers request returns or exchanges through your branded r - [ReturnLogic](https://docs.gorgias.com/en-US/return-logic-82006.md): ReturnLogic helps D2C brands give their customers an easy returns process while automating workflows for their customer service and warehouse teams.Integration benefitsPull your ReturnLogic data to GorgiasDisplay all return data inside the customer w - [Yayloh](https://docs.gorgias.com/en-US/yayloh-372853.md): Yayloh is a return and exchange management solution that streamlines processes, freeing your team to provide exceptional service while gathering valuable insights to enhance customer experiences and retain customers. Unlock the full potential of retu - [Refundid](https://docs.gorgias.com/en-US/refundid-563012.md): Make returns instant and streamlined for you and your customers with Refundid, one of the world's best customer-first returns platforms. The Refundid & Gorgias integration allows you to pull all customer return information directly into your Gorgias - [SavedBy Package Protection](https://docs.gorgias.com/en-US/savedby-package-protection-868734.md): Protect orders from loss, theft, and damage for no cost. With SavedBy, customers will have the option to protect their packages in case they are lost, stolen, or damaged. When any issue arises, customers can file a claim; once processed, they will ha - [Frate Returns & Recommerce](https://docs.gorgias.com/en-US/frate-returns-and-recommerce-897187.md): Frate's fully automated returns management software/app is optimized to reduce costs, emissions, and operational complexity with returns. Our app features one-click exchanges, automated refunds, peer-to-peer returns, and image verification. Integrati - [Swap Returns](https://docs.gorgias.com/en-US/swap-returns-994808.md): From shipping, tracking, and package protection to returns and cross-border. Swap Returns has you covered. Let us turn your logistics lemons into a Swap lemonade. Our team handles all the direct relationships with your carriers, package-protection pr - [ReturnZap](https://docs.gorgias.com/en-US/returnzap-1025312.md): ReturnZap is an all-in-one, automated return and exchange solution for Shopify. ReturnZap provides a customizable, self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate all st - [Extend](https://docs.gorgias.com/en-US/extend-1186284.md): Extend’s post-purchase automation platform integrates with Gorgias providing agents the ability to view and action Extend customer claims including auto-approvals, auto-denials, and product fulfillment details. Extend’s AI-based fraud monitoring auto - [Pango](https://docs.gorgias.com/en-US/pango-1188771.md): Pango is the world's most flexible and automated delivery and return management solution; it adapts to your operation to achieve a personalized delivery experience and turn refunds into exchanges. It is modern software powered by a fully customizable - [Chargeflow](https://docs.gorgias.com/en-US/chargeflow-3333740.md): Increase your chargeback win rates when you integrate Gorgias customer communication with Chargeflow. Chargeflow automates chargebacks and inquiries end-to-end, freeing you to focus on what matters. Win back your revenue with a 360° platform that lev - [Baback Returns](https://docs.gorgias.com/en-US/baback-returns-3726386.md): Baback Returns is a white-label returns & exchanges app for Shopify/SFCC. With it, you can create RMAs, labels, refunds, or exchanges in Gorgias. Automate policy. Recover revenue fast. Steps. Once a customer with return data creates a ticket, a widge - [Reveni](https://docs.gorgias.com/en-US/reveni-4189273.md): Reveni is the unified platform that centralizes global sales, returns, and logistics in one dashboard, integrating with major eCommerce platforms to optimize purchase and post-purchase flows. Reveni turns returns into retention using instant solution - [Pinch AI](https://docs.gorgias.com/en-US/pinch-ai-5485377.md): Pinch AI is an AI-powered platform for e-commerce businesses to improve return experiences and customer loyalty. It analyzes over a hundred data points against telltale signs, while also evaluating customer trustworthiness and return behavior. This i - [Synctrack Returns](https://docs.gorgias.com/en-US/synctrack-returns-5834833.md): Looking for a smarter way to manage returns? Synctrack Returns & Exchanges (RMA) helps you streamline the entire process with a self-service return portal, automated label generation, flexible refund options, and powerful analytics, creating a seamle - [Annex Cloud](https://docs.gorgias.com/en-US/annex-cloud-81893.md): Annex Cloud is a cloud-based customer loyalty solution that provides integrated loyalty, engagement, and retention solutions for enterprises. A range of program types are supported, including online, omnichannel, paid membership, social, incentives, - [Influence.io](https://docs.gorgias.com/en-US/influenceio-318101.md): Influence.io enhances your customer support experience and seamlessly combines the power of loyalty management with efficient customer support. 1. Go to Settings -> App Store -> All Apps. 2. Find Influence.io on the list and click it. 3. Click on the - [LoyaltyLion](https://docs.gorgias.com/en-US/loyalty-lion-81877.md): LoyaltyLion is a digital loyalty framework that gives e-commerce stores innovative ways to engage and retain customers. If you're using LoyaltyLion for your loyalty program, you can connect it to Gorgias to display information next to support tickets - [Onward Package Protection](https://docs.gorgias.com/en-US/onward-package-protection-367708.md): Onward is a holistic post-purchase platform for modern brands that ensures customers get what they purchase while also rewarding them for being loyal customers. It allows customers to insure their orders from any unforeseen issues that may arise from - [Simplesat](https://docs.gorgias.com/en-US/simplesat-217515.md): Simplesat provides add-ons for CSAT, CES, NPS, & 5-star feedback!. Add CSAT, CES, 5-star, NPS, or custom surveys to Gorgias conversations. Embed one-click surveys directly into Gorgias macros and email templates. The copy and paste setup takes less t - [Smile](https://docs.gorgias.com/en-US/smile-81988.md): Smile.io creates and manages reward programs (loyalty points, referrals and VIP programs) to build a fruitful relationship with both your new customers and the most loyal ones.Integration benefitsDisplay the customer's Smile profile next to tickets i - [Loyoly](https://docs.gorgias.com/en-US/loyoly-490163.md): This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. With Loyoly, you create a loyalty & referral program that your customers will be fans of, turning t - [Rebuy](https://docs.gorgias.com/en-US/rebuy-490175.md): This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Rebuy is the leading e-commerce personalization platform. The world’s fastest-growing, and most cus - [Toki](https://docs.gorgias.com/en-US/toki-538580.md): Toki is the modern retention platform. The next generation of retention, community, and loyalty for e-commerce brands. End-to-end rewards + store credit infrastructure to take your organic revenue from 0 to 100 in under three months, designed for max - [Kangaroo Loyalty Rewards](https://docs.gorgias.com/en-US/kangaroo-loyalty-rewards-563027.md): Enhance your customer service experience with Kangaroo's seamless integration with Gorgias. This powerful tool provides customer support agents with direct access to critical loyalty information, ensuring they can deliver personalized and efficient s - [Omneo](https://docs.gorgias.com/en-US/omneo-619232.md): This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Omneo is an omnichannel Clienteling, Loyalty, and CX platform that allows retailers to create and u - [Refilliate](https://docs.gorgias.com/en-US/refilliate-758527.md): Refilliate’s comprehensive suite of tools enables businesses to build solid and lasting relationships with their customers by offering personalized rewards and incentives. With an emphasis on cutting-edge technologies, ease of use, and powerful analy - [Deliverlitics](https://docs.gorgias.com/en-US/deliverlitics-1021568.md): Know your customers and provide personalized CX!. Deliverlitics allows you to take control of personalizing your CX by allowing you to catalog and categorize all of your customers with a few clicks. That data is then stored and shared anonymously acr - [Joy Rewards & Loyalty Program](https://docs.gorgias.com/en-US/joy-rewards-and-loyalty-program-1133689.md): With the Joy Rewards app, you can drive Growth with Loyalty, VIP Tiers, Points, and Rewards. Create a loyalty program that goes beyond points & rewards. It’s a connection built to last. Display customer info collected via Joy in Gorgias: VIP tier, po - [CartConvert](https://docs.gorgias.com/en-US/cartconvert-1334156.md): Recover Lost Revenue & Boost Engagement with CartConvert + Gorgias. Turn abandoned checkouts into recovered sales with real-time SMS outreach - fully integrated with Gorgias, Shopify, and BigCommerce. Unlike automated marketing tools, CartConvert ena - [BLOY Loyalty Program & Rewards](https://docs.gorgias.com/en-US/bloy-loyalty-program-and-rewards-2441359.md): Boost sales via loyalty program, loyalty points, referrals, and VIP. When integrated with Gorgias, BLOY brings customer loyalty data directly into the support workflow. Support agents can instantly access and use customer loyalty data directly in tic - [Rise.ai](https://docs.gorgias.com/en-US/riseai-3106059.md): Turn customer satisfaction into revenue by connecting your Gorgias helpdesk with Rise.ai’s digital wallet. Support teams can issue store credit directly from tickets, improving experience and retention. The Rise Widget automatically syncs enriched lo - [Octane AI](https://docs.gorgias.com/en-US/octane-ai-3725891.md): Octane AI helps DTC brands turn shoppers into converted sales with AI-powered quizzes & smart funnels. Collect zero-party data, build rich customer profiles, & deliver personalized product recommendations automatically. Give your shoppers a guided ex - [Mage Loyalty](https://docs.gorgias.com/en-US/mage-loyalty-5059940.md): With Mage Loyalty, build a powerful loyalty program that increases customer retention by rewarding brand loyalty. Customers earn points for purchases, social engagement, birthdays, reviews, and more, then redeem rewards such as discounts, free shippi - [Composio](https://docs.gorgias.com/en-US/composio-5325851.md): Composio is an AI integration platform that empowers AI agents and Large Language Models (LLMs) to interact with over 250 real-world applications and tools. It simplifies complex API integrations and managed authentication, enabling developers to bui - [Bulk Discount Code Bot](https://docs.gorgias.com/en-US/bulk-discount-code-bot-5484331.md): Bulk Discount Code Bot is a top-rated Shopify app for creating, managing, and tracking unique discount codes across every channel. Trusted by 20,000+ ecommerce merchants, it powers targeted promotions that grow revenue, reward loyal customers, and en - [Audmate](https://docs.gorgias.com/en-US/audmate-171810.md): Audmate is an online customer loyalty and user engagement platform for almost any size of businesses in the various industries B2C, B2B, Manufactures, etc. including individuals such as YouTubers, Bloggers, etc. who want to boost websites or channels - [Deriskly](https://docs.gorgias.com/en-US/deriskly-224029.md): Deriskly generates contextual replies using AI and provides a smarter way of managing, resolving, and learning from your customers’ problems. The AI solution provides real-time insights so that merchants spot emerging issues early on, and identify th - [Fera](https://docs.gorgias.com/en-US/fera-110823.md): With Fera, you can easily collect and display product reviews, photos, and videos. Fera makes it easy to showcase & grow trusted reviews that attract more customers. With Fera, you can:. Once the connection is complete, add a review widget to the web - [Growave: Loyalty & Wishlist](https://docs.gorgias.com/en-US/growave-loyalty-and-wishlist-81986.md): Growave is an eCommerce solution providing customer reviews, loyalty points, and wishlists to your clients.Integration benefitsThe integration between Growave and Gorgias will allow you to get your customer reviews and questions into your helpdesk, s - [Judge.me Product Reviews](https://docs.gorgias.com/en-US/judgeme-product-reviews-163929.md): Judge.me is a fast-loading, fully customizable review app, available in 37 languages. You can schedule automatic emails to get reviews with photos and videos after order fulfillment or delivery, or import them from other apps. Meaning, you can collec - [Junip](https://docs.gorgias.com/en-US/junip-434611.md): With Junip, you can gather more reviews and use them everywhere that matters. Junip's mobile-first review platform helps you meet customers where, when, and how they're most likely to review (like on their phone) while displaying reviews on your stor - [Okendo](https://docs.gorgias.com/en-US/okendo-81824.md): Okendo is a customer marketing app that enables your customers to leave high-quality reviews on your website and build a strong community with them.Integration benefitsImproved Customer CareA new sidebar widget that provides customer insights for all - [Opinew](https://docs.gorgias.com/en-US/integration-article-template-81872.md): Opinew enables your support team to manage your customer reviews, automatically trigger support tickets when customers leave reviews that are below a specified star rating, reply to customers, and take quick action on reviews as soon as they come in. - [Retently](https://docs.gorgias.com/en-US/retently-161081.md): Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and rep - [Reviews.io](https://docs.gorgias.com/en-US/reviewsio-237722.md): Reviews.io allows you to enhance your customer support with the seamless integration with Gorgias. This integration links your accounts, ensuring that events from REVIEWS.io, such as new company reviews, product reviews, questions, third-party review - [Rivo](https://docs.gorgias.com/en-US/rivo-177659.md): Rivo is a Shopify marketing platform built for loyalty-driven brands. With the Rivo integration, you can make the most out of the Loyalty program by adding the app to your helpdesk. Your customized sidebar and Macros can have all the Loyalty data for - [Shopper Approved Reviews](https://docs.gorgias.com/en-US/shopper-approved-reviews-320962.md): Shopper Approved Reviews is used to track reviews, traffic, and conversion:. Once a customer leaves a review, a ticket will be created in Gorgias:. A widget that can be used to post public replies on the Shopper Approved app will be created:. Once th - [Stamped.io](https://docs.gorgias.com/en-US/stamped-io-81812.md): Stamped.io is a user generated content tool for Shopify merchants. It allows customers to leave product reviews after they've completed a purchase.Integration benefitsDisplay the customer's last product reviews next to ticketsSetup instructionsIn Gor - [Trustpilot](https://docs.gorgias.com/en-US/trustpilot-81991.md): Trustpilot is an open, online review platform where any consumer with a buying or service experience can review any company, and any company can invite and respond to reviews.Integration benefitsEvery new review left in Trustpilot will create a ticke - [Yotpo](https://docs.gorgias.com/en-US/yotpo-customer-data-380029.md): Yotpo is a user-generated content tool for merchants, including customer reviews, visual marketing, loyalty, and referrals. With the integration, you can:. Here's the process behind the review reply feature:. 1. A customer writes a verified product r - [Klaviyo Reviews](https://docs.gorgias.com/en-US/klaviyo-reviews-525898.md): Klaviyo is a marketing platform for creating, managing and measuring every customer interaction your business generates. - [Argoid](https://docs.gorgias.com/en-US/argoid-229104.md): Argoid uses artificial intelligence to identify the preferences of each customer and outperforms rudimentary and rules-based product recommendations by 10X. When a customer reaches out via Chat asking for the latest arrivals, for example, you can use - [Bloomreach](https://docs.gorgias.com/en-US/bloomreach-263013.md): Bloomreach is an all-in-one platform for data, marketing, AI, and analytics. Fast-growing e-commerce brands use Bloomreach's all-in-one marketing platform to grow their email and SMS lists, automate revenue-driving emails and messages, launch website - [Dotdigital](https://docs.gorgias.com/en-US/dotdigital-253906.md): Dotdigital is a leading customer engagement platform that helps retailers turn data into insight and action. Using Dotdigital, brands can acquire, convert, and retain customers using multiple channels, including email, SMS, live chat, push notificati - [Messenger Chat Bots](https://docs.gorgias.com/en-US/octane-ai-81780.md): Octane AI, ManyChat, ReCart and ShopMessage are Messenger bot platforms helping you automate your social media conversations.How it worksAs soon as the customer types out a message it will open a ticket in Gorgias. Then your Support Team sees it and - [Mailchimp](https://docs.gorgias.com/en-US/mailchimp-81807.md): You can display customers' attributes from Mailchimp, along with the list the customer is a member of. 1. Go to your Mailchimp account, to your profile, then to Account and Profile (details). 2. Copy the API key. 3. From the API key, get the data-cen - [Ortto](https://docs.gorgias.com/en-US/ortto-81981.md): Ortto is a data and customer journey marketing platform designed for businesses that sell online to unify their customer data, define their target audiences, and create automated multi-channel customer journeys. With Gorgias for Ortto, you can combin - [Klaviyo 101](https://docs.gorgias.com/en-US/klaviyo-101-516948.md): Klaviyo is a marketing platform for creating, managing and measuring every customer interaction your business generates. - [Create tickets via Klaviyo's sign-up form](https://docs.gorgias.com/en-US/create-tickets-via-klaviyos-sign-up-form-283562.md): 1. Name it and add Tags if needed (Tags aren't required for the flow to work). 2. Add the following values under the definition:3. Each $source value should match your sign-up form name. 4. Click on Create Segment. 1. Name it and add Tags if needed ( - [Alloy Automation](https://docs.gorgias.com/en-US/alloy-automation-81920.md): In this article, you'll learn how to integrate Alloy with the Gorgias platform. Once you've connected Alloy, you'll be able to sync data from Shopify, BigCommerce, Klaviyo, ShipBob, and other apps to view customer data in one location.Integration Ben - [Conduit](https://docs.gorgias.com/en-US/conduit-109609.md): Conduit downloads metrics data from Gorgias, connects different data points from across the company and builds reports in spreadsheets. If you're doing a lot of manual work on building spreadsheets from data siloed in external SaaS applications, Cond - [Daasity Analytics](https://docs.gorgias.com/en-US/daasity-analytics-81904.md): Daasity is the only data analytics solution built for non-technical users by leaders in the direct-to-consumer (DTC) space.Their proprietary data model is designed to give merchants the answers they need to complex questions in minutes, not days, wit - [Glew.io](https://docs.gorgias.com/en-US/glew-io-82000.md): Connect Glew and Gorgias to get actionable insights on your customer support and see how your customer communications impact your business. Glew helps you blend data from Gorgias with the rest of your tech stack – from your e-commerce cart to your lo - [Metorik](https://docs.gorgias.com/en-US/metorik-259924.md): Metorik is an all-in-one analytics solution for WooCommerce and Shopify stores, unifying your store's orders, customers, and products through comprehensive reporting and an easy-to-navigate interface. Our Gorgias integration allows you to see all you - [Monkedo](https://docs.gorgias.com/en-US/monkedo-352751.md): Monkedo is an app for Integration, Automation, and App Building. Seamlessly connect your favorite apps, automate tasks, and create custom applications without coding. Boost productivity, streamline workflows, and unlock new levels of efficiency. Once - [Netsuite](https://docs.gorgias.com/en-US/netsuite-82005.md): NetSuite ERP is an all-in-one cloud business management solution that helps organizations operate more effectively.How it worksBy integrating NetSuite and Gorgias, you can automate core processes and have real-time visibility into operational and fin - [Octup](https://docs.gorgias.com/en-US/octup-283018.md): With Octup, you can leverage the power of data-driven real-time metrics that you can act on right away. Gain a complete view of all your metrics in one place for a more holistic view of your business. After connecting the integration, data from Gorgi - [Rep](https://docs.gorgias.com/en-US/rep-81804.md): Rep is an AI-powered sales assistant.How it worksRep will help increase your conversion rate and customer satisfaction with an AI sales assistant on your online shop.Rep's AI shopping assistant automatically detects customers when they are about to d - [RetentionX](https://docs.gorgias.com/en-US/retentionx-200573.md): Increase your customer retention with RetentionX. All the tools and analyses you need to improve your LTV. Customers share their preferences, needs, and wants every time they interact with your brand. RetentionX collects all customer data, prepares i - [SentiSum](https://docs.gorgias.com/en-US/senti-sum-82023.md): SentiSum is an automated ticket tagging engine, powered by natural language processing technology, where you can easily do root cause analytics and stay on top of the 'reason for contact' trends.Integration benefitsThe way the integration actually wo - [Thankful.ai](https://docs.gorgias.com/en-US/thankful-ai-82012.md): Thankful is an AI platform dedicated to solving the post-purchase needs of customers. The AI is pre-trained and tailored to retail and eCommerce businesses to deliver better end-customer support.How it worksThankful's AI Agent works within your helpd - [Thank you AI GPT](https://docs.gorgias.com/en-US/thank-you-ai-gpt-311547.md): Thank you AI GPT helps solve “Thank You” tickets with GPT4 AI. Steps. The app will automatically close any tickets containing only thank you messages that need no agent attention, and add the solved_by_thankyou_app tag for tracking purposes: - [Yuma AI](https://docs.gorgias.com/en-US/yuma-ai-190735.md): 👉 The AI Support Agent for Gorgias. In early 2023, Yuma became the first OpenAI GPT-powered assistant in the Gorgias App Store. We were pioneers then and remain the leaders in automating your Gorgias with AI. Through our one-click install, Yuma has - [Triple Whale](https://docs.gorgias.com/en-US/triple-whale-182162.md): Triple Whale brings the metrics that matter most into one easy-to-use dashboard, giving you the real-time insights you need to grow your brand. Within a few short clicks, you can connect your Gorgias account to Triple Whale and you'll be able to trac - [Zoom Virtual Agent](https://docs.gorgias.com/en-US/zoom-virtual-agent-427452.md): Zoom Virtual Agent is a conversational artificial intelligence (AI) and chatbot solution that works around the clock on multiple customer support channels to deliver fast and personalized customer experiences, reduce call volumes to human agents, and - [Gravite](https://docs.gorgias.com/en-US/gravite-751225.md): Gravite.io revolutionizes the way companies manage and analyze their customer support tickets. Through its integration with Gorgias, tickets automatically flow into Gravite.io, where they are analyzed without the need for manual tagging, offering sig - [ClientZen](https://docs.gorgias.com/en-US/clientzen-967017.md): ClientZen automatically applies smart semantic tags at scale to all customer feedback, including tickets, reviews, calls, and more. Gain a clear understanding of what drives negative sentiment and make informed product decisions with accurate, reliab - [Syncly](https://docs.gorgias.com/en-US/syncly-1360590.md): Syncly is an AI analysis-driven tool. With AI feedback analysis, Syncly instantly categorizes feedback and reveals hidden negative signals. Centralize all your feedback and take proactive actions based on real-time insights to elevate your five-star - [CraftCX](https://docs.gorgias.com/en-US/craftcx-2239458.md): CraftCX is used to measure and improve your AI-led customer experience. Use the AXIS framework (AI Experience Impact Score) by CraftCX to build confidence in your AI-driven support interactions. Track your resolution accuracy, interaction effort, and - [PureProfit.ai](https://docs.gorgias.com/en-US/pureprofitai-5406531.md): PureProfit connects to your Gorgias helpdesk to sync customer service data, including tickets, satisfaction scores, response times, and agent performance metrics. This enables unified profitability analytics by correlating support costs with revenue - [Onepilot](https://docs.gorgias.com/en-US/onepilot-370918.md): Onepilot makes Customer Care Outsourcing simple and flexible. The integration makes your agents even more efficient by fetching your Gorgias tickets so they can be solved directly from the Onepilot platform. By securely collecting your tickets, the O - [Brightpearl by Sage](https://docs.gorgias.com/en-US/brightpearl-by-sage-378837.md): Brightpearl by Sage's comprehensive Retail Operating Solution revolutionizes your online selling strategy! It creates a synchronized and centralized dashboard that significantly enhances the efficiency of managing customers and orders, facilitating a - [Formspree](https://docs.gorgias.com/en-US/formspree-460114.md): Formspree allows you to create and manage form endpoints and build fully custom forms without managing a server. Formspree provides an inbox of form submissions, spam filtering, and integrations to connect your form with various services, such as Gor - [Electric IT Hub](https://docs.gorgias.com/en-US/electric-it-hub-1206361.md): Electric simplifies IT for small and medium businesses. The Electric IT Hub app allows automating account creation and deletion for employee onboardings and offboardings. The Electric IT Hub app simplifies day-to-day IT by automating account manageme - [viaSocket](https://docs.gorgias.com/en-US/viasocket-1329086.md): viaSocket is an AI-driven, no-code workflow automation platform designed to help users automate repetitive tasks without needing any programming expertise. It integrates over 5,000 apps and services, allowing users to build customizable workflows to - [Signals](https://docs.gorgias.com/en-US/signals-2410647.md): Convert more visitors and close more deals with Signals, the AI-first Cloud Employee platform. Cloud Employees connect directly into Gorgias to enhance your customer experience — handling conversations across phone, email, SMS, chat, and social, all - [Parabola](https://docs.gorgias.com/en-US/parabola-3894881.md): Parabola is an AI-enabled workflow automation tool that helps support, CX, and operations teams turn messy, manual processes into automated workflows—no engineering required. With Parabola’s Gorgias integration, teams can pull ticket, customer, and c - [Delighted](https://docs.gorgias.com/en-US/delighted-81993.md): Delighted empowers teams to gather feedback from shoppers in without requiring any technical knowledge. You can collect industry-leading metrics (NPS, CSAT, CES, and others) and meet shoppers where they are using Delighted’s collection of distributio - [Loris](https://docs.gorgias.com/en-US/loris-367720.md): Loris enables customer service teams to uncover needs and attitudes within the customer conversations you’re already having, across all your channels. Spot trends and potential issues, analyze agent performance and guide live interactions using AI to - [Medallia (Stella Connect)](https://docs.gorgias.com/en-US/medallia-(stella-connect)-82001.md): Stella Connect is the first platform that connects customer feedback, quality assurance, and coaching, giving CX leaders visibility into service and performance, driving the improvement of frontline teams.How it worksStella Connect lets you unlock th - [Postcall](https://docs.gorgias.com/en-US/postcall-419297.md): Postcall sends customizable customer satisfaction surveys by SMS or email after your calls, or via an IVR menu at the end of the call. The app requires you to have an Aircall or RingCentral Office/MVP account connected to Postcall. After the app is i - [Surveywell](https://docs.gorgias.com/en-US/surveywell-1134199.md): Surveywell is a customer satisfaction survey made for eCommerce support. It's also. an advanced CSAT for WhatsApp, Instagram, and Facebook. Highly customizable CSAT surveys with advanced workflows and deep analytics. Crafted for online brands using G - [Percepto.CX](https://docs.gorgias.com/en-US/perceptocx-1542527.md): REVEAL is a Customer Data Platform that analyzes your customers' behavior across multiple channels, helping you understand how to acquire, retain, and delight your customers while lowering your CAC and increasing your Customer Lifetime Value.How it w - [Score AI](https://docs.gorgias.com/en-US/score-ai-3163811.md): Score AI delivers comprehensive quality assurance and performance optimization for customer experience teams through artificial intelligence. Our platform automatically evaluates every customer interaction - whether voice calls, email exchanges, live - [Intryc](https://docs.gorgias.com/en-US/intryc-5384259.md): Intryc is an AI-powered platform transforming how companies manage quality assurance, coaching, and training of CX teams. By installing Intryc on Gorgias, you can leverage your conversation messages, details, events, calls, macros, and knowledge sour - [Amplify.ai](https://docs.gorgias.com/en-US/amplify-ai-81997.md): Amplify.ai is an AI-powered customer engagement platform helping merchants achieve better ROI using various marketing automation tools built for channels such as Facebook, Instagram, SMS, Facebook Messenger, etc.Integration BenefitsCustomers interact - [Chatdesk Teams](https://docs.gorgias.com/en-US/chatdesk-teams-81813.md): Chatdesk Teams helps companies scale up their customer support team on-demand. It can help manage your repetitive tickets and free up your time. You can use your Chatdesk Team to increase response times by up to 70% and drive conversion by 15%+. When - [Clyde](https://docs.gorgias.com/en-US/clyde-81909.md): Clyde is an Ownership Enrichment platform offering Extended Warranty, Product Registration, and Claims Management. With Clyde and Gorgias working together, you can surface product protection plans for eligible products, view registration status and f - [Custom HTTP Widgets](https://docs.gorgias.com/en-US/custom-http-widgets-81940.md): You can create custom HTTP widgets to show information from your custom HTTP integrations in the sidebar, under your customers' profiles. With custom action buttons and links, you can update data in another tool directly from inside Gorgias or naviga - [Digioh](https://docs.gorgias.com/en-US/digioh-251506.md): Drive 3X+ increase in conversions with Digioh! Leverage Digioh's onsite + in-app quizzes, surveys, pop-ups, dynamic forms, landing pages, and more to gather more zero-party data than ever before! Connect this data with Gorgias to help understand each - [Endear](https://docs.gorgias.com/en-US/endear-94931.md): The Endear platform is an omnichannel CRM, specializing in personalized messaging to drive sales. The integration with Gorgias is designed to allow our brands to filter, segment, and target their customers based on their customer service history. End - [Flatlay](https://docs.gorgias.com/en-US/flatlay-89070.md): Flatlay is an end-to-end social commerce automation platform for brands, creatives, and customers. The app provides publishing tools for anyone to start a digital storefront in seconds while empowering brands and retailers with a SaaS portal to activ - [Gatsby](https://docs.gorgias.com/en-US/gatsby-81894.md): Gatsby identifies influencers among your brand's (Gorgias account's) customer base. It tracks Instagram's mention activity and engagement for the brand, and passes these insights to Gorgias.Integration benefitsWith the Gorgias-Gatsby integration, cli - [HubSpot HTTP Integration](https://docs.gorgias.com/en-US/hub-spot-http-integration-81989.md): How it worksHubSpot is an inbound marketing and sales platform that helps companies to attract visitors, convert leads and close customers. You can connect Hubspot to display information on your leads in Gorgias.Setup instructionsIn order to connect - [Lokalise Messages](https://docs.gorgias.com/en-US/lokalise-messages-125197.md): Lokalise Messages for Gorgias is an app that translates conversations between customers and your company in real-time, using neural machine translation - you have 100+ languages available to connect, and can delight customers and prospects in their n - [Pipedream](https://docs.gorgias.com/en-US/pipedream-90536.md): Pipedream is an integration platform for developers with which you can build and run workflows using the Gorgias API. Use 1000s of open-source triggers and actions across 700+ apps or write custom code to integrate any app or API in seconds. 1. In Go - [Ply](https://docs.gorgias.com/en-US/ply-110958.md): Ply lets you build custom features into your apps, without code using the Chrome extension - add a button, design it, create your workflow and click Publish. The integration uses the tickets and message API, you can:. With Ply, you can create a flow - [Slack](https://docs.gorgias.com/en-US/slack-81953.md): Slack is a messaging app for businesses that connects people to the information they need. By bringing people together to work as one unified team, Slack transforms the way organizations communicate.How it worksWhen a new ticket is created, you can c - [Tolstoy](https://docs.gorgias.com/en-US/tolstoy-81937.md): Tolstoy is an interactive video platform that helps users create meaningful and personal conversations at scale. With the Tolstoy app, users can sync their Tolstoy videos and monitor every viewer interaction, while managing leads and audience choices - [Translation by Lingpad](https://docs.gorgias.com/en-US/translation-by-lingpad-340267.md): Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate in multiple languages. The Lingpad app is a lifesaver for you if your agents aren’t sure how - [Truto](https://docs.gorgias.com/en-US/truto-207867.md): This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. With Truto, teams can securely integrate with Gorgias in minutes through one unified API. Customers - [Aide: Agentic AI CX & Support](https://docs.gorgias.com/en-US/aide-agentic-ai-cx-and-support-809590.md): Smartrr delivers a seamless, full-service subscription solution for growing D-to-C brands!How it worksThrough the Gorgias integration with Smartrr, you have access to:Equip your team with the best customer service tools in one convenient location to - [Copilot by TalentPop](https://docs.gorgias.com/en-US/copilot-by-talentpop-2111189.md): Copilot by TalentPop integrates OpenAI's GPT-4 with Gorgias to boost agent productivity and elevate response quality. It analyzes recent customer-agent conversations and offers context-aware reply suggestions, grammar corrections, tone adjustments, t - [Aide AI Support Automation](https://docs.gorgias.com/en-US/aide-ai-support-automation-5781577.md): Smartrr delivers a seamless, full-service subscription solution for growing D-to-C brands!How it worksThrough the Gorgias integration with Smartrr, you have access to:Equip your team with the best customer service tools in one convenient location to - [Zapier](https://docs.gorgias.com/en-US/zapier-81821.md): Zapier is an easy way for non-technical users to create integrations between web applications. No coding required! You can use Zapier to create a ticket in Gorgias when an action or an event happens on another application.Setup instructionsHere's how - [Custom Widgets with Zapier](https://docs.gorgias.com/en-US/how-to-create-a-custom-widget-in-the-customer-sidebar-81967.md): Zapier is an easy way for non-technical users to create integrations between web applications.How it worksYou can use Zapier step to create a widget next to tickets, and display any custom data you'd like:Setup instructionsYou will first need to crea - [Connect external apps to Gorgias and create sidebar widgets](https://docs.gorgias.com/en-US/connect-external-apps-to-gorgias-and-create-sidebar-widgets-81822.md): If you wish to connect a platform with Gorgias, but we don't have a direct integration with this app just yet, there are still ways to integrate!How it worksHTTP integrations allow you to connect any third-party app to Gorgias, that has an open API. - [Customer Fields by Helium](https://docs.gorgias.com/en-US/customer-fields-81948.md): Customer Fields by Helium allows Shopify merchants to obtain, store, and display unique data about customers.How it worksWhen you view a ticket in Gorgias, the relevant customer data will be conveniently displayed in the right sidebar. You can even d - [Statistics 101](https://docs.gorgias.com/en-US/statistics-101-81745.md): Use the Statistics section to check on your team's productivity and efficiency, hone in on some inefficiencies, get a holistic view of what issues your support team is facing, and assess trends. By default, the date period will automatically be set t - [Filter data in reports and dashboards](https://docs.gorgias.com/en-US/filter-data-in-reports-and-dashboards-208297.md): Filter data in your reports and dashboards to focus on what matters. Save and reuse filter combinations across your reports, or pin one as the default for a dashboard. - [View an audit log of changes to your account](https://docs.gorgias.com/en-US/view-an-audit-log-of-changes-to-your-account-81841.md): You can use audit logs to see a chronological record of changes to your Gorgias helpdesk. The audit log shows what events occurred in your account, and when they happened. To access your audit logs, go to Settings, then locate Audit logs. You can fil - [Gorgias Analytics: Real-time reports](https://docs.gorgias.com/en-US/use-live-statistics-to-monitor-ticket-volume-agent-status-and-call-activity-775136.md): You can use Gorgias’s set of Live Statistics dashboards to monitor your team’s daily activity, assess ticket volume and staffing needs, and identify opportunities to improve customer experience. Use the Live Overview report to monitor the overall act - [Create Dashboards to track KPIs in Gorgias](https://docs.gorgias.com/en-US/create-dashboards-to-track-kpis-in-gorgias-1093828.md): With dashboards, you can create tailored views to track Key Performance Indicators (KPIs), organize data into actionable insights, and streamline decision-making. You can combine multiple charts and metrics into a single dashboard, empowering your te - [How metrics are calculated: AI & automation](https://docs.gorgias.com/en-US/how-metrics-are-calculated-ai-and-automation-5666070.md): AI & automation analytics track how effectively your AI Agent and automation features are handling customer interactions and driving revenue. When reviewing your automation performance, you can use this guide to understand each metric and how it’s ca - [Measure ticket quality: Satisfaction](https://docs.gorgias.com/en-US/measure-ticket-quality-satisfaction-6422690.md): The Satisfaction report shows how customers rate your team's support, based on CSAT survey data. Track survey volume, response rates, average scores, and individual responses — filtered by period, channel, agent, or tag. - [Support Performance Statistics](https://docs.gorgias.com/en-US/support-performance-statistics-406746.md): This section of Statistics provides insight into the performance of your entire Support team, taking a look at the general Overview, Agents, Busiest times of days, Channels, Satisfaction, and the Help Center for a complete picture of the Support you - [Gorgias Analytics: Insights reports](https://docs.gorgias.com/en-US/ticket-insights-statistics-406733.md): This section of Statistics provides insight into ticket aspects like Ticket Fields, Tags, Macros, and Intents - components of tickets that provide more information about the type of ticket it is and the pre-made responses to them. With the Ticket Fie - [Measure support performance: Agents](https://docs.gorgias.com/en-US/measure-support-performance-agents-292100.md): You can use the Agents performance report to evaluate the effectiveness of your agents over a specific period of time. By comparing detailed performance metrics for each individual agent, team leaders can distribute work more efficiently and identify - [How Metrics are Calculated](https://docs.gorgias.com/en-US/how-metrics-are-calculated-406747.md): This is a breakdown of the various metrics talked about in our statistics - what they are and how they're calculated. We often mention the median - while the average is the sum of all values divided by the number of values, the median is the middle v - [Analyze your Gorgias metrics with the drill-down](https://docs.gorgias.com/en-US/analyze-your-gorgias-metrics-with-the-drill-down-338008.md): If you want to find out why a metric has a certain value, you can see the tickets that were used in computing. The drill-down feature is available for all metrics in the Support Performance Overview. The numbers will turn blue on hover. When you clic - [CX Performance Tips](https://docs.gorgias.com/en-US/cx-performance-tips-238743.md): This feature empowers you to unlock the power of benchmarking for continuous improvements - you can measure, compare, and gain valuable insights by evaluating your support performance against other merchants on the same plan and with similar resource - [Help Center Statistics](https://docs.gorgias.com/en-US/help-center-statistics-352798.md): This report enables you to optimize content, explore popular queries and search trends, amplify shoppers' experience, and make informed, data-driven decisions. Navigate to Statistics -> Support Performance -> Help Center and pick a time period. It'll - [Measure support performance: SLA report](https://docs.gorgias.com/en-US/gorgias-sla-report-536755.md): If you’ve set SLAs in Gorgias, the SLA report helps you track how consistently your team meets your service targets over time. It gives you a clear view of what’s working, where breaches happen, and which tickets or calls are driving results so you c - [Score the quality of your tickets with Auto QA](https://docs.gorgias.com/en-US/automatically-score-the-quality-of-your-tickets-with-auto-qa-861067.md): Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to - [Review ticket quality in the Auto QA report](https://docs.gorgias.com/en-US/review-ticket-quality-in-the-auto-qa-report-861072.md): You can use the Auto QA report to get full visibility into the quality of your teams’ interactions with customers. As your agents close conversations with customers, Gorgias uses Auto QA to automatically evaluate and assign a quality score to their t - [Measure support performance: Revenue report](https://docs.gorgias.com/en-US/revenue-statistics-81744.md): Revenue statistics allow you to measure how much money your support team is generating by helping customers through the purchasing journey.Please note that this feature is only available for Shopify stores on Gorgias Pro and higher plans.Integration - [Gather ticket insights: Tags](https://docs.gorgias.com/en-US/gather-ticket-insights-tags-208290.md): The Tags section in Statistics will show you how many tickets were created during a specific time period that have a certain Tag attached to them. You can also use the filters on the top right to change the time period and select specific channels, a - [Measure support performance: Channels](https://docs.gorgias.com/en-US/measure-support-performance-channels-208291.md): When you want to get a clear overview of your ticket volume based on the different communication channels such as Facebook Messenger, Instagram Comments, Email, Chat, etc., this is the section you will want to dive into. You'll also have links to the - [Voice Analytics 101](https://docs.gorgias.com/en-US/voice-analytics-101-384475.md): Voice Analytics provides a closer examination of the call volume, team performance, individual accomplishments, as well as customer experience that callers get when getting in touch with your brand. If you navigate to Analytics -> Voice, you can see - [Voice Agent Report](https://docs.gorgias.com/en-US/voice-agent-report-418190.md): Voice Agent report provides comparative data on the individual performance of agents who communicate with customers via phone. In addition to Voice Overview report, analyzing metrics from this report helps you identify opportunities for enhancement o - [Voice Overview Report](https://docs.gorgias.com/en-US/voice-overview-report-419525.md): Voice Overview report provides an overall call volume as well as additional details of each call that can help you determine how to optimize your resources and what areas can be improved. Combined with Voice Agent report this will give you a clearer