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All Categories > Automate your work > Macros

4 articles

Macro Variables

Below is a list of variables that can be inserted into macros to populate them with customer data from third-party apps. To use variables from another app, please ensure that you’ve added it as an in…

Updated 1 month ago by Yohan Loyer

Automate your work using Macros

Macros are pre-made responses that you can use to respond to your customers faster. Macros can perform a number of actions on a ticket including: Insert response text: insert text into the response...

Updated 2 months ago by Amy Elenius

Macro Actions

You can enrich your Gorgias macros with actions that will trigger events inside other platforms that you have integrated. All that's left to do then is to simply apply the relevant macro on a ticket.…

Updated 3 weeks ago by Tamara Zaric

Macro Library

This page includes a few tips on working with macros and a library of macro templates for Gorgias. These are examples of commonly used macros formatted for both email and chat. If you are interested…

Updated 2 weeks ago by Amy Elenius

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Macros

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Automate your work using Macros

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