What is ShopMessage?
ShopMessage is a Facebook Messenger bot platform.
How to set it up?
Connect Facebook Messenger to your Gorgias account. Then, the integration with ShopMessage works out of the box.
You can follow these setps for integrating your Facebook page to Gorgias, and make sure to enable messenger tickets like in the screenshot below.
How it works?
When a customer responds to your ShopMessage bot on Facebook Messenger, clicks on quick replies won't open a ticket in Gorgias.
As soon as the customer manually types a message, then it opens a ticket in Gorgias. Then your support team sees it and can respond to the customer.
This helps you use Gorgias to handle all the conversations generated by your ShopMessage campaigns.