What is ShopMessage?
ShopMessage is a Facebook Messenger bot platform.
How to set it up?
Connect Facebook Messenger to your Gorgias account. Then, the integration with ShopMessage works out of the box.
How it works?
When a customer responds to your ShopMessage bot on Facebook Messenger, clicks on quick replies won't open a ticket in Gorgias.
As soon as the customer manually types a message, then it opens a ticket in Gorgias. Then your support team sees it and can respond to the customer.
This helps you use Gorgias to handle all the conversations generated by your ShopMessage campaigns.