Stateset AI Responder
Stateset AI Responder app uses state-of-the-art Artificial Intelligence to quickly and accurately respond to customer service tickets. You can connect your Gorgias account and start generating responses for your tickets. Once you have a response, you can then update the ticket with a message directly from within your Shopify account.
By connecting Gorgias and Stateset, you will be able to quickly reply to your customers' tickets directly from Shopify, which will save you a ton of time, by automating intelligent responses to your customers based on your customer knowledge base.
- Log into your Shopify account and access the Stateset AI Responder app, from the Apps tab.
- Then click on the Admin tab within the app and enter your Gorgias details: Subdomain, Username and API Key.
- Upload the JSON file from your computer and click on Verify&Save Settings.
Well-done! Your Stateset app has been connected to Gorgias!
How to respond to tickets?
- Once the setup is done (on the Admin tab), click on the Tickets tab, and choose a ticket to reply to from within your Shopify account, and click on Respond:
- Choose a question:
- Generate the answer and update the ticket. The reply will then be sent and shown in that ticket in Gorgias:
- The response in the ticket in Gorgias: