Reviews.io

Updated 1 month ago by Leon Joksimović

Reviews.io is a Google Licensed Review Partner, trusted with authentic customer feedback by thousands of clients. Get organic stars & Seller Ratings in Google & Bing to reduce spend on PPC adverts, improve click-through rates, boost conversion, and enhance your sales & customer trust.

With Reviews.io, you can trigger and respond to reviews within Gorgias.

How it works

Enabling the integration allows Reviews.io to automatically create tickets for reviews that are less than or equal to 3 stars. Reviews.io will also provide additional information including order ID, product SKU and how many followers they have on Instagram. Once the support ticket is closed an automatic email is sent offering the option to revise the review.

Setup instructions

  1. Log into the Reviews.io dashboard and connect Gorgias here
  2. Navigate to Company Settings
  3. Click on Automated Review Collection / Integrations
  4. Scroll down to API or click here
  5. Copy your Store ID and API Key 
  1. Log into Gorgias, click Integrations > HTTP Integrations > Add HTTP Integration
  2. Copy the settings shown below and Add Reviews.io Store ID and API KEY you have noted including the below URL.
https://api.reviews.io/gorgias/reviews?email={{ticket.customer.email}}&status={{ticket.status}}&review={{ticket.external_id}}

That's it, congrats!

If you have any questions, please don't hesitate to jump on our live chat and our agents will be sure to look into it for you.

 Please note that this integration was built by our partners and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!


What do you think? Yay or Nay?