Reviews.io

Updated 6 months ago by philippe Roireau

Trigger and respond to reviews within Gorgias.

Also, review the process to connect reviews.io

About

Reviews.io is a Google Licensed Review Partner, trusted with authentic customer feedback by thousands of clients.Get organic stars & Seller Ratings in Google & Bing to reduce spend on PPC adverts, improve click-through rates, boost conversion, and enhance your sales & customer trust.

How it works

Enabling the integration allows Reviews.io to automatically creates tickets for Reviews that are less than or equal to 3 stars. Reviews.io will also provide additional information including order ID, product SKU and how many followers they have on Instagram. Once the support ticket is closed an automatic email is sent offering the option to revise the review.

Integrating Gorgias and Reviews.io

  1. Log into the Reviews.io dashboard and connect Gorgias here
  2. Navigate to Company Settings
  3. Click on Automated Review Collection / Integrations
  4. Scroll down to API or click here
  5. Copy your Store ID and API Key 
  1. Log into Gorgias,click Integrations > HTTP Integrations > Add HTTP Integration
  2. Copy the settings shown below and Add Reviews.io Store ID and API KEY you have noted including the below URL.
https://api.reviews.io/gorgias/reviews?email={{ticket.customer.email}}&status={{ticket.status}}&review={{ticket.external_id}}

That's it! Now your last 20 reviews will automatically come over to Gorgias.

Any questions please jump on our live chat and our agents will be able to assist.


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