Automate your work with rules

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6 articles

Rules - getting started

How to create your rules. Check out the video below to creating your first rules:. Also, here are the examples for more complex use cases:. Have a look at our tutorial videos to discover or refresh y…

Updated 2 hours ago by Romain Lapeyre

Setting up your workflow using rules & views

If you're not familiar with the basics on Rules and Views check out the articles below before you get started: - Rules - Views. How to utilize rules and views to create a workflow for your support te…

Updated 1 hour ago by Chloe Kesler

Use cases

In this article, you will find use cases for rules, views, and actions in macros that you can replicate and customize for your business. We will be expanding this article over the coming weeks and mo…

Updated 2 hours ago by Chloe Kesler

Tagging tickets with customer sentiments

If you're not familiar with the basics on Rules in Gorgias check out the articles below before you get started: - Rules - getting started. Customer sentiments. Facial expression, tone of voice or bod…

Updated 2 hours ago by Victor Suo

Automating your work using customer intents

If you're not familiar with the basics on Rules in Gorgias check out the articles below before you get started: - Rules - getting started. Customer intents. If you want to automate repetitive tasks,…

Updated 2 weeks ago by Victor Suo

Common questions regarding rules

There can be several reasons why your rule is not performing as expected. Some of the most common ones are listed here.

Updated 1 week ago by Aleksandra