Automate your work with rules

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7 articles

Rules - getting started

How to create your rules. If you want to automate repetitive tasks, such as tagging tickets or responding to common questions, you're in the right place! In this video you will see how to create a ru…

Updated 2 months ago by Nikola

Setting up your workflow using rules & views

If you're not familiar with the basics on Rules and Views check out the articles below before you get started: - Rules - Views , Use cases. How to utilize rules and views to create a workflow for you…

Updated 2 months ago by Chloe Kesler

Use cases

In this article, you will find use cases for rules, views, and actions in macros that you can replicate and customize for your business. We will be expanding this article over the coming weeks and mo…

Updated 1 month ago by Chloe Kesler

Tagging tickets with customer sentiments

If you're not familiar with the basics on Rules in Gorgias check out the articles below before you get started: - Rules - getting started. Customer sentiments. Facial expression, tone of voice or bod…

Updated 2 months ago by Victor Suo

Automating your work using customer intents

If you're not familiar with the basics on Rules in Gorgias check out the articles below before you get started: - Rules - getting started. Customer intents. If you want to automate repetitive tasks,…

Updated 1 week ago by Victor Suo

Finding common variables in the rules

If you're not familiar with the basics on Rules and Views check out the articles below before you get started: - Rules - Views , Use cases. How can I find where to access variables in the rules?. We…

Updated 1 week ago by Zach Banov

Common questions regarding rules

There can be several reasons why your rule is not performing as expected. Some of the most common ones are listed here.

Updated 3 days ago by Tina