Finding common variables in the rules

Updated 2 months ago by Zach Banov

If you're not familiar with the basics on Rules and Views check out the articles below before you get started: - Rules - Views, Use cases

How can I find where to access variables in the rules?

We know that it can be difficult to start using rules, especially if you don't know how to find some common variables like whether a ticket is opened or closed, how many orders has a customer made, and if an intent has been detected on a message.

To make it easier, we've put together a small diagram, showing where to find the most common variables so you can start automating tickets quicker and more effectively.


How did we do?


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