Rules - Video Tutorials

Updated 5 days ago by Nikola

The following video tutorials can help you set up some of the more common Gorgias rules. Setting up rules for some of your repetitive daily tasks will automate a big portion of your daily workflow!

To find more common use cases for Gorgias rules, please refer to this guide as well.

How to automatically close or tag tickets?

This tutorial will help you set up rules that will automatically close or tag tickets.

One of the more common types of tickets to use the auto-close rules on are the giveaway mentions. There's a hot tip for you on how to set up a rule to automatically close these here!

How to automatically snooze tickets?

This video will show you our most recent feature, the ability to auto-snooze tickets using rules.

How to automatically tag tickets using customer intents?

This next video shows you how to set up a rule using customer intents.

How to auto-tag Facebook and Instagram comments?

This rule will auto-tag and reply to Facebook and Instagram comments that are positive.

How to auto-reply during business hours?

If you are wanting to create an auto-response to be sent either during business hours or after business hours, you can use one or both of the examples below for that. 

How to auto-tag tickets with customer sentiments?

Here's how to create a simple rule to tag tickets using customer sentiments.

How to automatically add an internal note?

We just released a brand new feature that allows you to automate internal communication too! Have a look at the video below for a suggestion on how such a rule can look like.

Find out more about Internal Notes here.


What do you think? Yay or Nay?