Search
There are two ways you can search in Gorgias: using the ticket search and the customer search. Anyone can use the search function, regardless of their role, and access all tickets within the search r…
What is Gorgias?
What is Gorgias?
Customer data privacy
Gorgias Support Team SLAs
What do Gorgias CSMs do?
How to set up a Gorgias account
Getting Started
Handle Tickets
Creating and managing tickets
How to handle incoming tickets
Assign tickets
Other ticket management features
Internal notes
Auto-assign tickets
Bulk actions
Keyboard shortcuts
Manage HelpDesk Users
The Satisfaction Survey
Billing & Subscription
The Search Function
Your Business Hours
Manage Customers
Helpdesk Migration
Statistics and Reporting
Automate your work
Rules
Automate your work with Rules
Rules - Main Use Cases
Rules - Video Tutorials
Rule Library
Rules FAQs
Rule Templates
Macros
Views
Intents & Sentiments
Automate your work using Customer Sentiments
Automate your work using Customer Intents
Intents - Use Cases and FAQs
Tags
Integrations
Marketing
Social Media
Facebook & Messenger
Facebook comments and ad comments
Messenger customer chat plugin
Troubleshooting issues with your Facebook and Instagram integration
Connect your Facebook and Instagram
Instagram Comments
Instagram Direct Messages
Instagram Ad Comments
Instagram Mentions
Instagram Direct Messages FAQs
Chat
Gorgias Chat Integration
Gorgias Chat - Installation
Migrate to the New Chat Integration
Basic chat customization
Advanced chat customization
Gorgias Chat - Campaigns
Gorgias Chat - Quick Replies
Gorgias Chat FAQs
Other Chat Integrations
Voice & Phone
Gorgias Phone Integration
Gorgias Phone FAQs
Aircall
RingCentral
Ottspott
JustCall
Voicefront
CloudTalk
CircleLoop
Gorgias Phone Troubleshooting
RedRoute
Other Integrations
Slack
HelpDocs (Lighthouse)
Chatdesk Teams
Gatsby
Tolstoy
Stonly
Custom Widget Actions
Custom Widgets with Zapier
Gorgias Help Center
Amplify.ai
Shopney
Reveal by Omniconvert
Stateset AI Responder
E-Commerce
Shopify
Magento 2
BigCommerce
Kickstarter
Amazon, eBay, Back Market & Walmart by ChannelReply
CheckoutChamp
Shopify FAQs
Omnisend
Konnektive
HTTP Integrations
Subscription
Reward & Review
Business Intelligence
Shipping
Returns & Exchanges
Quality Assurance
SMS
Self Service
Automation Add-on
Installing the Self-Service Portal
Self-Service Portal Statuses
Self-Service: Customize Report Issue Reasons
Self-Service: Report Issue Update
FAQs
How to enable browser notifications?
How many languages can Gorgias detect?
Zapier
Customer Success Tracks
What is Gorgias Bot?
How to setup a custom domain for your Help Center?
Deleting an integration
Mobile app fact sheet
Gorgias for Developers
Video Tutorials
