Search
There are two ways you can search in Gorgias: using the ticket search and the customer search. Anyone can use the search function, regardless of their role, and access all tickets within the search r…
What is Gorgias?
What is Gorgias?
Customer data privacy
Gorgias Support Team SLAs
What do Gorgias CSMs do?
How to set up a Gorgias account
Getting Started
Handle Tickets
Creating and managing tickets
How to handle incoming tickets
Assign tickets
Other ticket management features
Internal notes
Auto-assign tickets
Bulk actions
Keyboard shortcuts
Manage HelpDesk Users
The Satisfaction Survey
Billing & Subscription
The Search Function
Your Business Hours
Manage Customers
Helpdesk Migration
Statistics and Reporting
Automate your work
Rules
Macros
Views
Intents & Sentiments
Automate your work using Customer Sentiments
Automate your work using Customer Intents
Intents - Use Cases and FAQs
Tags
Integrations
Signatures
Manage and troubleshoot your Gmail/G Suite integration
Manage and Troubleshoot your Outlook Integration
How to set up Email Forwarding
Connect your Support Email Address
SPF & DKIM Support
Email FAQs
Marketing
Social Media
Facebook & Messenger
Facebook comments and ad comments
Messenger customer chat plugin
Troubleshooting issues with your Facebook and Instagram integration
Connect your Facebook and Instagram
Chat
Gorgias Chat Integration
Setting up your Gorgias Chat
Migrate to the New Chat Integration
Basic chat customization
Advanced chat customization
Gorgias Chat - Campaigns
Gorgias Chat - Quick Replies
Gorgias Chat FAQs
Other Chat Integrations
Voice & Phone
Gorgias Phone Integration
Gorgias Phone FAQs
Aircall
RingCentral
Ottspott
JustCall
Voicefront
CloudTalk
CircleLoop
Other Integrations
E-Commerce
Shopify
Magento 2
BigCommerce
Kickstarter
Amazon, eBay & Walmart by ChannelReply
CheckoutChamp
Shopify FAQs
Omnisend
Konnektive
HTTP Integrations
Subscription
Reward & Review
Business Intelligence
Shipping
Returns & Exchanges
Quality Assurance
SMS
Self Service
FAQs
How to enable browser notifications?
How many languages can Gorgias detect?
Zapier
What is Gorgias Bot?
How to create a custom widget in the customer sidebar?
Deleting an integration
Mobile app fact sheet
Gorgias for Developers
Video Tutorials
