There are two ways you can search in Gorgias: using the ticket search and the customer search.
How it works
It searches the following fields: the customer's name, email, phone, the ticket subject and the first 5000 characters of each message body.
The customer search is available on each ticket, and on the customer page.
From the ticket, you can search for customers by name, email, and phone. As well as order's id, tracking number, and shipping address.
From the customer list, you can search customers by email address or name for now.