Thank you for your interest in our brand new Automation Add-on. The add-on will help you unlock self-service features, so let us help you save some time and money!
The Automation Add-on is available on all Gorgias subscription plans, both legacy and current ones.
How it works
You will need the Automation Add-on in order to set up self-service on chat. Self-service will help you deflect and automate up to 30% of your chat tickets by allowing your customer to check their order status, tracking number, shipping information, etc without the need to start a chat with an agent!
Please follow these steps in order to activate the add-on:
- Navigate over to Settings, then click on 'Self-Service' under Automation:
- Once you click on 'Get Automation Features', a pop-up will appear to provide you with some details about the add-on. You can confirm your subscription within this window:
- All set! From here you can configure your self-service settings:
You will notice the same flow if you go to Integrations → Chat → Self-Service. However, once you confirm the subscription here, you will be taken to the following page:
From here you can proceed with the self-service setup on Gorgias chat and start automating tickets!
The price for the Automation Add-on feature varies depending on the Gorgias subscription plan that you chose.
Please refer to the chart below to get a general idea:
$15 / month
$150 / year
$75 / month
$750 / year
$190 / month
$1900 / year
You will also see the exact price of the add-on for your subscription plan on the Billing & Usage page in the helpdesk as shown below:
And if you have any additional questions about how the Automation Add-on works, our Support Team is happy to assist! You can reach out to them via email at email@example.com or via the live chat on our website.