Social Media Integrations

9 articles

How to get started with Facebook

Using Facebook integration, your customers can easily make support inquiries through your Facebook page or Messenger. Integration creates tickets when customers post on your Facebook page or send you…

Updated 2 months ago by Marija

Facebook comments

If you activate Facebook comments on the Facebook integration page, it will create a ticket in Gorgias every time a user comments on a post. Responses to comments sent from Gorgias will appear as a r…

Updated 1 month ago by Aasif Osmany

Instagram comments

The Instagram channel lets you connect your Instagram account to your Gorgias dashboard and makes it possible for you to receive and reply to all comments on your Instagram posts. Since Instagram is…

Updated 4 months ago by Marija

Messenger customer chat plugin

Website visitors can use customer chat to talk with the merchant on Messenger without leaving the store. If the visitor leaves, the conversation continues on Messenger. It’s a win-win for customers a…

Updated 1 year ago by Aasif Osmany

Troubleshooting issues with your Facebook and Instagram integration

Here you will find solutions for the most common issues reported for Facebook integration. Facebook comments and/or Messenger tickets are not coming into Gorgias. - go to your list of Facebook integr…

Updated 5 months ago by Marija

Facebook ads comments

Enable Facebook ads. Go to the "Overview" page of your Facebook integration. Check the box "Enable Facebook posts, comments and ads comments". Click on "Save changes". Tickets created for Facebook ad…

Updated 7 months ago by Samy Laumonier

Reply to Facebook Comments via Messenger

What are private replies?. Private Replies is a Facebook feature which allows you to reply to a Facebook comment with a single message on Facebook Messenger. Using the same feature in Gorgias, your c…

Updated 2 months ago by Mehdi Dellagi

Instagram ads comments

Instagram advertising is a method of posting sponsored content on the Instagram platform to reach a larger and more targeted audience. This is often utilized to grow brand exposure, website traffic,…

Updated 6 months ago by Samy Laumonier

Instagram mentions

You can now get your Instagram page customer's mentions in Gorgias ! To activate this feature, simply go to the settings page of your FB integration and check the box that says 'Enable Instagram ment…

Updated 3 weeks ago by Ionut Zamfir

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