If you activate Facebook comments on the Facebook integration page, it will create a ticket in Gorgias every time a user comments on a post. Responses to comments sent from Gorgias will appear as a reply. Comments on "dark posts" are supported too!
How Ticket will look like on Gorgias:
From the ticket, you will have the option to Hide, Like/Unlike and reply to the comment. You are also able to use Macros (Saved Replies) when you are responding to your customers :)
In case that Customer1 replies to the comment of Customer2 (e.g. comment on the comment) we will add a new message in the existing ticket as well.
If however, the post is from a user: the post will create a new ticket, each comment/reply will create a new message in the ticket.
Your Comments are not coming in to Gorgias? Do you get any error message when you try to reply to a comment? For these and other issues, we have an article that can help :) Please take a look at: Troubleshooting Issues with your Facebook Integration