Statistics and Reporting

6 articles

Revenue statistics

Revenue statistics allow you to measure how much money your support team is generating by helping customers through the purchasing journey. Please note that this feature is only available on Pro and…

Updated 1 month ago by Yohan Loyer

Statistics

Use the Statistics section in your Gorgias helpdesk to check on your team's productivity and efficiency. It can also help you hone in on some inefficiencies. If you are utilizing tags and macros, it'…

Updated 1 month ago by Tamara Zaric

Self-Service Statistics

The Self-Service Statistics Page is part of the Automation add-on. You are now able to measure the full impact of self-service. To get access to this feature, please enable your Automation add-on fir…

Updated 4 weeks ago by Tamara Zaric

Export tool

We've created an export tool which enables you to export macros and tags from your helpdesk in just a few clicks! Setup instructions. Please open https://gorgias.typeform.com/export and you should se…

Updated 2 months ago by Djurdjica Matkovic

Automation Statistics

Gorgias is all about automation. With the new Automation Overview page, you can keep track of all of your automations and see how well they're performing. How it works. Navigate to the Automation Ove…

Updated 1 month ago by Tamara Zaric

SentiSum

SentiSum is an automated ticket tagging engine, powered by natural language processing technology, where you can easily do root cause analytics and stay on top of the 'reason for contact' trends. Int…

Updated 4 months ago by Marija Danilovic