Connecting your Support Email

Updated 1 month ago by Chloe Kesler

Add your support inbox to Gorgias

If you're like most internet companies, a significant portion of communication with your clients is via email. Email is so huge it has about 4 billion users worldwide. Gorgias recognizes that and has a first-class integration with major email providers such as Gmail or Office365. This article will show you how to set up your existing email provider so that your emails arrive in Gorgias.

It's a good idea to connect your email integration during your most quiet working hours, simply to avoid any disruption to your daily workflow.

Gmail

If you are using Gmail it is as simple as clicking on the blue button that says "Connect Google email account". You do not need to set up forwarding if you are using Gmail.

However, if you're using G Suite or Gmail Aliases, you will want to take a look at this guide here as well.

Office365 / Outlook integration

You can connect your Office365 account to Gorgias to import emails from all the users and shared mailboxes of this account. Please just keep in mind that you need to have the Microsoft Admin permissions in order to proceed.

  • Go in Settings > Integrations > Email, click on "Add email address" and on "Connect Office365 email account".
  • Give all the permissions requested
  • Once you are redirected back to Gorgias, activate the email addresses you want to connect to Gorgias.
  • Congrats! You now receive your emails in Gorgias

For more information regarding the Outlook integration please check the following article: Office365 Outlook Integration

With your email addresses now integrated into Gorgias, why not give them a little test? Feel free to send a test email to the address that you integrated, and try to reply to it from Gorgias.
If it all goes smoothly, you did a great job!

Not using Gmail or Outlook?

No problem. In order for you to respond to email in Gorgias you have to setup what we call email forwarding.  Just as the name suggests, it forwards all the email from your current email inbox (ex: support@acme.com) to the Gorgias inbox creating a copy of that email. When you respond to that email in Gorgias it is then sent using our email servers to the customer. 

Check this article on how to set up email forwarding for your account.

Please just keep in mind that the email import is only possible with direct integrations.


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