Manage HelpDesk Users

What is Gorgias?

Customer data privacy

Gorgias Support Team SLAs

What do Gorgias CSMs do?

How to set up a Gorgias account

Creating and managing tickets

How to handle incoming tickets

Assign tickets

Other ticket management features

Internal notes

Auto-assign tickets

Bulk actions

Keyboard shortcuts

Audit logs

Managing User Roles

Your Profile Settings

Gorgias Teams

Satisfaction Survey

Billing and subscription plans

Business Hours

Ticket Customer

Manage Customers

Import tickets and migrate from Zendesk

Revenue statistics

Statistics

SentiSum

Automate your work with Rules

Rules - Main Use Cases

Rules - Video Tutorials

Rules FAQs

Macro Variables

Automate your work using Macros

Macro Actions

Macro Library

Automating your workflow using Views

View Sections and View Sharing

Automate your work using Customer Sentiments

Automate your work using Customer Intents

Intents - Use Cases and FAQs

Automate your work using Tags

Signatures

Manage and troubleshoot your Gmail/G Suite integration

Manage and Troubleshoot your Outlook Integration

How to set up Email Forwarding

Connect your Support Email Address

SPF & DKIM Support

Email FAQs

How to connect Messenger Chat Bots

Mailchimp

Klaviyo

Autopilot

Facebook comments and ad comments

Messenger customer chat plugin

Troubleshooting issues with your Facebook and Instagram integration

Connect your Facebook and Instagram

Instagram Comments

Instagram Direct Messages

Instagram Ad Comments

Instagram Mentions

Instagram Direct Messages FAQs

Twitter

Setting up your Gorgias Chat

Migrate to the New Chat Integration

Basic chat customization

Advanced chat customization

Gorgias Chat - Campaigns

Gorgias Chat - Quick Replies

Gorgias Chat FAQs

Ada AI Chatbot

Smooch

Gorgias Phone Integration

Gorgias Phone FAQs

Aircall

RingCentral

Ottspott

JustCall

Voicefront

CloudTalk

CircleLoop

Gorgias Phone Troubleshooting

Slack

HelpDocs

Chatdesk Teams

Gatsby

Stonly

Gorgias Help Center

Amplify.ai

Shopney

Stateset AI Responder

Shopify

Magento 2

BigCommerce

Kickstarter

Amazon, eBay & Walmart by ChannelReply

CheckoutChamp

Shopify FAQs

Omnisend

Konnektive

Segment

HTTP Integrations

Customer Fields by Helium

Recharge

Stamped.io

Okendo

LoyaltyLion

Smile

Opinew

Yotpo

Growave

Trustpilot

Reviews.io

Churn Buster

Daasity

Alloy

Glew.io

Wonderment

LateShipment

Shipup

ShipBob

AfterShip

Veeqo App

Loop Returns

Returnly

ReturnLogic

Klaus QA

Delighted

Stella Connect

Postscript

Emotive

SMSBump

Omnisend SMS

RechargeSMS (ElectricSMS)

VoyageSMS

TXTFi

Textline

Attentive integration update

Attentive

Retention Rocket

Automation Add-on

Installing the Self-Service Portal

Self-Service Portal Statuses

Self-Service: Customize Report Issue Reasons

Self-Service: Report Issue Update

How to enable browser notifications?

How many languages can Gorgias detect?

Zapier

Customer Success Tracks

What is Gorgias Bot?

How to create a custom widget in the customer sidebar?

How to setup a custom domain for your Help Center?

Deleting an integration

Mobile app fact sheet

Building your Gorgias integration

Views - Video Tutorials

Webinar Recordings

Email Forwarding - Video Tutorials

All Categories > Getting Started > Manage HelpDesk Users

4 articles

Audit logs

Audit logs is, in general, a document that records all events in the information technology system. In the sense of customer support, it is a chronological set of records that provides documentary ev…

Updated 3 weeks ago by Bojana Pusara

Managing User Roles

In Gorgias, you can add multiple users to your dashboard and assign them specific roles. User roles will allow the Account Owner to adjust access to some parts of your dashboard and actions that they…

Updated 6 days ago by Amy Elenius

Your Profile Settings

Each Gorgias user has a section specific to them titled "Your profile". This section is where variables for "Current agent" and "agent" will pull data. These variables are used in macros and in the e…

Updated 3 weeks ago by Chloe Kesler

Gorgias Teams

Once you've added your colleagues as users, you can then add them to relevant teams as well! Please just keep in mind that this feature is available for Pro+ plans only.. How it works. Maybe you want…

Updated 3 weeks ago by Yohan Loyer

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