Manage HelpDesk Users

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4 articles

Audit logs

What is the Audit logs section used for?. Audit logs is, in general, a document that records an event in the information technology system. In the sense of customer support, it is a chronological set…

Updated 1 year ago by Bojana Pusara

Managing User Roles

In Gorgias, you can add multiple users to your dashboard and assign them specific roles. User roles will allow the Account Owner to adjust access to some parts of your dashboard and actions that they…

Updated 3 weeks ago by Chloe Kesler

Your Profile Settings

Each Gorgias user has a section specific to them titled "Your profile". This section is where variables for "Current agent" and "agent" will pull data. These variables are used in macros and in the e…

Updated 1 month ago by Chloe Kesler

Gorgias Teams

C reate Teams. Once you've added your colleagues as users, you can then add them to relevant teams as well! Please just keep in mind that this feature is available for Pro+ plans only.. To create you…

Updated 2 months ago by Yohan Loyer

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