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What is Gorgias?

What is Gorgias?

Customer data privacy

Gorgias Support Team SLAs

Gorgias Customer Success

How to set up a Gorgias account

Getting Started

Handle Tickets

Creating and managing tickets

How to handle incoming tickets

Assign tickets

Other ticket management features

Internal notes

Auto-assign and auto-unassign tickets

Bulk actions

Keyboard shortcuts

Manage HelpDesk Users

Audit logs

Managing User Roles

Your Profile

Gorgias Teams

The Satisfaction Survey

Satisfaction Survey

Billing & Subscription

Billing and subscription plans

The Search Function

Search

Your Business Hours

Business Hours

Manage Customers

Ticket Customer

Manage Customers

Helpdesk Migration

Helpdesk Migration and Ticket Import

Zendesk import FAQs

Statistics and Reporting

Revenue statistics

Statistics

Self-Service Statistics

Export tool

Automation Statistics

SentiSum

Automate your work

Rules

Automate your work with Rules

Rules - Main Use Cases

Rules - Video Tutorials

Rules Glossary

Rules Library

Rules FAQs

Rule Templates

Macros

Macro Variables

Automate your work using Macros

Macro Actions

Macro Library

Views

Automating your workflow using Views

View Sections and View Sharing

Intents & Sentiments

Automate your work using Customer Sentiments

Automate your work using Customer Intents

Intents - Use Cases and FAQs

Tags

Automate your work using Tags

Automation Add-on

Automation Add-on Overview

Setting up Automation Add-on Features

Integrations

Email

Email Integrations

Gmail

Outlook

Signatures

Email - SPF & DKIM

Other Email Providers

Outlook (alias)

Zoho

Gmail (alias)

Marketing

Messenger Chat Bots

Mailchimp

Autopilot

Social Media

Facebook & Messenger

Facebook comments and ad comments

Messenger customer chat plugin

Troubleshooting issues with your Facebook and Instagram integration

Connect your Facebook and Instagram

Twitter

Twitter

Instagram

Instagram Comments

Instagram Direct Messages

Instagram Ad Comments

Instagram Mentions

Instagram Direct Messages FAQs

Chat

Gorgias Chat Integration

Gorgias Chat - Installation

Migrate to the New Chat Integration

Basic chat customization

Advanced chat customization

Gorgias Chat - Campaigns

Gorgias Chat - Quick Replies

Gorgias Chat FAQs

Other Chat Integrations

Certainly

Ada AI Chatbot

Smooch

Gobot

Voice

Gorgias Voice Integration

Gorgias Voice FAQs

Aircall

RingCentral

Ottspott

JustCall

Rep

CloudTalk

CircleLoop

Gorgias Voice Troubleshooting

RedRoute

Other Integrations

Slack

HelpDocs (Lighthouse)

Chatdesk Teams

Zapier

Gatsby

Shop2app

Tolstoy

Stonly

Custom HTTP Widgets Actions

Custom Widgets with Zapier

HubSpot HTTP Integration

Amplify.ai

Shopney

Reveal by Omniconvert

Stateset AI Responder

E-Commerce

Shopify

Magento 2

BigCommerce

Kickstarter

Amazon, eBay, Back Market & Walmart by ChannelReply

CheckoutChamp

Shopify FAQs

Omnisend

Konnektive

HTTP Integrations

Segment

HTTP Integrations

Customer Fields by Helium

Subscription

Recharge

Skio

Smartrr

Reward & Review

Stamped.io

Okendo

LoyaltyLion

Smile

Opinew

Annex Cloud

Yotpo

Growave

Trustpilot

Reviews.io

Gorgias Help Center

Gorgias Help Center

Help center templates

Advanced Gorgias Help Center Customization

Gorgias Help Center Tracking

Gorgias font library

SEO - Prevent your Help Center from being indexed

Business Intelligence

Churn Buster

Daasity

Alloy

Glew.io

NetSuite

Daton

Shipping

Wonderment

LateShipment

ShippingChimp

Shipup

ShipBob

AfterShip

Veeqo App

ShipMonk

Returns & Exchanges

Loop Returns

Returnly

Narvar Returns & Exchanges

ReturnLogic

Quality Assurance

Klaus QA

Delighted

Stella Connect

SMS

Klaviyo

Postscript

Emotive

Cartloop

SMSBump

Gorgias SMS Integration

Omnisend SMS

RechargeSMS (ElectricSMS)

VoyageSMS

TXTFi

Textline

Attentive integration update

Via

Attentive

Self Service

Installing the Self-Service Portal

Self-Service Portal Statuses

Self-Service: Customize Report Issue Reasons

Self-Service: Report Issue Update

Self-Service Quick Response Flows

FAQs

How to enable browser notifications?

How many languages can Gorgias detect?

Customer Success Tracks

What is a Gorgias Bot?

Gorgias Agency Partner Program

Set up a custom domain for your Help Center

Gorgias Technology Partner Program

Deleting an integration

Mobile app fact sheet

Gorgias for Developers

Building your Gorgias App

Expand your knowledge

Gorgias Academy and Webinars

Gorgias Academy

Webinars

Our Facebook Community

Video tutorials

Views - Video Tutorials

Black Friday Cyber Monday Preparation Checklist

All Categories ​>​ ​Getting Started ​ > ​ ​Manage HelpDesk Users

Manage HelpDesk Users

4 articles

Audit logs

Audit logs is, in general, a document that records all events in the information technology system. In the sense of customer support, it is a chronological set of records that provides documentary ev…

Updated 3 months ago by Djurdjica Matkovic

Managing User Roles

In Gorgias, you can add multiple users to your dashboard and assign them specific roles. User roles will allow the Account Owner to adjust access to some parts of your dashboard and actions that they…

Updated 2 months ago by Amy Elenius

Your Profile

Each Gorgias user has a section specific to them titled "Your profile". This section is where variables for "Current agent" and "agent" will pull data. These variables are used in macros and in the e…

Updated 1 month ago by Yohan Loyer

Gorgias Teams

Once you've added your colleagues as users, you can then add them to relevant teams as well! How it works. Maybe you want your Gorgias Teams to reflect your real-life teams, or you want to check stat…

Updated 2 months ago by Yohan Loyer

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