Manage HelpDesk Users

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4 articles

Audit logs

What is the Audit logs section used for?. Audit logs is, in general, a document that records an event in the information technology system. In the sense of customer support, it is a chronological set…

Updated 10 months ago by Bojana Pusara

Managing users

What is this feature used for?. On Gorgias, you can add multiple Users to your dashboard and assign them specific Roles. User Roles will allow the store owner to restrict access to some parts of your…

Updated 3 weeks ago by Chloe Kesler

Your profile settings

Each Gorgias user has a section specific to them titled "Your profile". This section is where variables for "Current agent" and "agent" will pull data. These variable are used in macros and in the em…

Updated 2 years ago by Chloe Kesler

Gorgias Teams

C reate Teams. Once you've added your colleagues as users, you can then add them to relevant teams as well! Please just keep in mind that this feature is available for Adv+ plans only at the moment.…

Updated 1 month ago by Tamara Zaric

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