HelpDesk Users

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4 articles

Audit logs

What is the Audit logs section used for?. Audit logs is, in general, a document that records an event in the information technology system. In the sense of customer support, it is a chronological set…

Updated 7 months ago by Bojana Pusara

Managing users

What is this feature used for?. On Gorgias, you can add multiple Users to your dashboard and assign them specific Roles. User Roles will allow the store owner to restrict access to some parts of your…

Updated 1 month ago by Chloe Kesler

Your profile settings

Each Gorgias user has a section specific to them titled "Your profile". This section is where variables for "Current agent" and "agent" will pull data. These variable are used in macros and in the em…

Updated 1 year ago by Chloe Kesler

Gorgias Teams

C reate Teams. Once you've added your colleagues as users, you can then add them to relevant teams as well! To create your first team, please find the option on the path Settings > Teams > Create Tea…

Updated 3 weeks ago by Tamara Zaric

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HelpDesk Users

Audit logs

Managing users

Your profile settings

Gorgias Teams

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