Your Profile Settings
Each Gorgias user has a section specific to them titled "Your profile". This section is where variables for "Current agent" and "agent" will pull data. These variables are used in macros and in the email signature setup by the admin of the account. The name and images here are also what will show when you are using the Gorgias chat integration.
There are two ways you can access "Your Profile":
- Click your name on the bottom left and select "Your Profile".
- Navigate to "Settings" in the top left and select "Your Profile" from the left-hand navigation menu.
Join and Log In
To join, you would need to be invited by your Admins, and you can then use the link in the email invite to set up your user account and log in. The email address shown in the "Your profile" section is the one that you'll be using to log into your Gorgias dashboard. Upon joining you will also be prompted to set up your password.
If you want to change your password later, you can do so by logging out and then clicking on the 'Forgot password?' button on the screen:
You will then be prompted to type in your email address for further instructions and prove that you're not a robot by Captcha as well:
You should now have an email in your inbox that looks something like this:
If you click on the link, a new page will open up where you can insert and confirm your new password: