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5 articles

Organizing and Creating Views

We are going to show you how to create views to sort your customer requests.

Updated 11 months ago by Chloe Kesler

Manually set the customer of a ticket in Gorgias

Check out this tutorial on how to manually set the customer of a ticket

Updated 1 year ago by Chloe Kesler

Managing requests from your Shopify customers

Gorgias is a customer service helpdesk for Shopify stores. In this video we will show you how to reply to customer requests easily and very quickly.

Updated 2 years ago by Chloe Kesler

Automating repetitive tasks using rules

How to automatically close, assign, tag or reply to tickets?. This tutorial will help you set up automated actions mentioned above. Make sure to also check out our Advanced Rules Tutorial here.. How…

Updated 6 months ago by Chloe Kesler

Creating and Utilizing Tags

We have created tags for tickets so that you can quickly sort and identify tickets according to their content and characteristics: urgent, VIP customer, refunds, order status etc.