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5 articles

Organizing and Creating Views

How to create views to sort your customer requests?.. How to create views with the specific tags ?..

Updated 7 months ago by Chloe Kesler

Manually set the customer of a ticket in Gorgias

H ow to manually set the customer of a ticket ?..

Updated 7 months ago by Nikola

Managing requests from your Shopify customers

Gorgias is a customer service helpdesk for Shopify stores. In this video we will show you how to reply to customer requests easily and very quickly.

Updated 2 years ago by Chloe Kesler

Automating repetitive tasks using rules

How to automatically close or tag tickets?. This tutorial will help you set up automated actions mentioned above. Make sure to also check out our Advanced Rules Tutorial here.. How to automatically t…

Updated 7 months ago by Nikola

Creating and Utilizing Tags

We have created tags for tickets so that you can quickly sort and identify tickets according to their content and characteristics: urgent, VIP customer, refunds, order status etc.