Video Tutorials

8 articles

Organizing and Creating Views

How to create views to sort your customer requests?.. How to create views with the specific tags ?..

Updated 1 year ago by Chloe Kesler

Manually set the customer of a ticket in Gorgias

How to manually set the customer of a ticket?. Please have a look at the video tutorial below on how to connect the right customer to the ticket that you're working on:. Once you have the customer se…

Updated 1 month ago by Nikola

Managing requests from your Shopify customers

Gorgias is a customer service helpdesk for Shopify stores. In this video we will show you how to reply to customer requests easily and very quickly.

Updated 2 years ago by Chloe Kesler

Automating repetitive tasks using rules

How to automatically close or tag tickets?. This tutorial will help you set up rules that will automatically close or tag tickets. Make sure to also check out our Advanced Rule Tutorials here.. One o…

Updated 5 days ago by Nikola

Creating and Utilizing Tags

We have created tags for tickets so that you can quickly sort and identify tickets according to their content and characteristics: urgent, VIP customer, refunds, order status etc.

Updated 2 years ago by Chloe Kesler

Email Forwarding Integration Tutorials

At Gorgias, one of our first priorities is ensuring we have our support emails connected in our platform. Below are video tutorials of our most common email forwarding setups. Below in order: G-Suite…

Updated 1 month ago by Aasif Osmany

Change email capture message on chat

Change your email capture messages from the default ones real quick using our chat code !.

Updated 3 months ago by Tina

Gorgias Automations 101

Leveraging Rules to Automate Workflows. One of our goals at Gorgias is to use rules to help expedite our response times and help automate our process. In this video, we walk through basic functionali…

Updated 2 months ago by Aasif Osmany

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