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What is Gorgias?

What is Gorgias?

Customer data privacy

Gorgias Support Team SLAs

What do Gorgias CSMs do?

How to set up a Gorgias account

Getting Started

Handle Tickets

Creating and managing tickets

How to handle incoming tickets

Assign tickets

Other ticket management features

Internal notes

Auto-assign tickets

Bulk actions

Keyboard shortcuts

Manage HelpDesk Users

Audit logs

Managing User Roles

Your Profile Settings

Gorgias Teams

The Satisfaction Survey

Satisfaction Survey

Billing & Subscription

Billing and subscription plans

The Search Function

Search

Your Business Hours

Business Hours

Manage Customers

Ticket Customer

Manage Customers

Helpdesk Migration

Import tickets and migrate from Zendesk

Statistics and Reporting

Revenue statistics

Statistics

SentiSum

Automate your work

Rules

Automate your work with Rules

Rules - Main Use Cases

Rules - Video Tutorials

Rules FAQs

Macros

Macro Variables

Automate your work using Macros

Macro Actions

Macro Library

Views

Automating your workflow using Views

View Sections and View Sharing

Intents & Sentiments

Automate your work using Customer Sentiments

Automate your work using Customer Intents

Intents - Use Cases and FAQs

Tags

Automate your work using Tags

Integrations

Email

Signatures

Manage and troubleshoot your Gmail/G Suite integration

Manage and Troubleshoot your Outlook Integration

How to set up Email Forwarding

Connect your Support Email Address

SPF & DKIM Support

Email FAQs

Marketing

How to connect Messenger Chat Bots

Mailchimp

Klaviyo

Autopilot

Social Media

Facebook & Messenger

Facebook comments and ad comments

Messenger customer chat plugin

Troubleshooting issues with your Facebook and Instagram integration

Connect your Facebook and Instagram

Instagram

Instagram Comments

Instagram Direct Messages

Instagram Ad Comments

Instagram Mentions

Instagram Direct Messages FAQs

Twitter

Chat

Gorgias Chat Integration

Setting up your Gorgias Chat

Migrate to the New Chat Integration

Basic chat customization

Advanced chat customization

Gorgias Chat - Campaigns

Gorgias Chat - Quick Replies

Gorgias Chat FAQs

Other Chat Integrations

Ada AI Chatbot

Smooch

Voice & Phone

Gorgias Phone Integration

Gorgias Phone FAQs

Aircall

RingCentral

Ottspott

JustCall

Voicefront

CloudTalk

CircleLoop

Gorgias Phone Troubleshooting

Other Integrations

Slack

HelpDocs

Chatdesk Teams

Gatsby

Stonly

Gorgias Help Center

Amplify.ai

Shopney

Stateset AI Responder

E-Commerce

Shopify

Magento 2

BigCommerce

Kickstarter

Amazon, eBay & Walmart by ChannelReply

CheckoutChamp

Shopify FAQs

Omnisend

Konnektive

HTTP Integrations

Segment

HTTP Integrations

Customer Fields by Helium

Subscription

Recharge

Reward & Review

Stamped.io

Okendo

LoyaltyLion

Smile

Opinew

Yotpo

Growave

Trustpilot

Reviews.io

Business Intelligence

Churn Buster

Daasity

Alloy

Glew.io

Shipping

Wonderment

LateShipment

Shipup

ShipBob

AfterShip

Veeqo App

Returns & Exchanges

Loop Returns

Returnly

ReturnLogic

Quality Assurance

Klaus QA

Delighted

Stella Connect

SMS

Postscript

Emotive

SMSBump

Omnisend SMS

RechargeSMS (ElectricSMS)

VoyageSMS

TXTFi

Textline

Attentive integration update

Attentive

Retention Rocket

Self Service

Automation Add-on

Installing the Self-Service Portal

Self-Service Portal Statuses

Self-Service: Customize Report Issue Reasons

Self-Service: Report Issue Update

FAQs

How to enable browser notifications?

How many languages can Gorgias detect?

Zapier

Customer Success Tracks

What is Gorgias Bot?

How to create a custom widget in the customer sidebar?

How to setup a custom domain for your Help Center?

Deleting an integration

Mobile app fact sheet

Gorgias for Developers

Building your Gorgias integration

Video Tutorials

Views - Video Tutorials

Webinar Recordings

Email Forwarding - Video Tutorials

All Categories ​>​ ​Video Tutorials

Video Tutorials

3 articles

Views - Video Tutorials

Here are a couple of video tutorials to help you learn the basics of setting up Gorgias Views. How to create views to sort your customer requests?.. How to create views with specific tags?.. We would…

Updated 3 weeks ago by Tamara Zaric

Webinar Recordings

Automations. Summary The Automation webinar covers setup of automations in Gorgias. This includes building basic Rules, setting up Views and Sections and explains how these are used in day to day wor…

Updated 1 week ago by Amy Elenius

Email Forwarding - Video Tutorials

When using Gorgias, one of your first priorities should be to have your support emails connected with the helpdesk. This will help you get your customers' email queries into Gorgias from where you ca…

Updated 3 weeks ago by Aasif Osmany

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