Video Tutorials

9 articles

Organizing and Creating Views

How to create views to sort your customer requests?.. How to create views with the specific tags ?..

Updated 1 year ago by Chloe Kesler

Manually set the customer of a ticket in Gorgias

How to manually set the customer of a ticket?. Please have a look at the video tutorial below on how to connect the right customer to the ticket that you're working on:. Once you have the customer se…

Updated 4 months ago by Nikola

Manage Shopify customer requests

Gorgias is a customer service helpdesk built for Shopify stores. In this video, we will show you how to reply to customer requests easily and quickly:. Check out this article as well for more details…

Updated 1 month ago by Chloe Kesler

Rules - Video Tutorials

The following video tutorials can help you set up some of the more common Gorgias rules. Setting up rules for some of your repetitive daily tasks will automate a big portion of your daily workflow! T…

Updated 1 month ago by Nikola

Creating and Utilizing Tags

We have created tags for tickets so that you can quickly sort and identify tickets according to their content and characteristics: urgent, VIP customer, refunds, order status etc.

Updated 3 years ago by Chloe Kesler

Webinars

Automations. Summary The Automation webinar covers setup of automations in Gorgias. This includes building basic Rules, setting up Views and Sections and explains how these are used in day to day wor…

Updated 2 weeks ago by Amy

Email Forwarding - Video Tutorials

When using Gorgias, one of your first priorities should be to have your support emails connected with the helpdesk. This will help you get your customers' email queries into Gorgias from where you ca…

Updated 3 weeks ago by Aasif Osmany

Change email capture message on chat

Change your email capture messages from the default ones real quick using our chat code !.

Updated 6 months ago by Tina

Gorgias Automations 101

Leveraging Rules to Automate Workflows. One of our goals at Gorgias is to use rules to help expedite our response times and help automate our process. In this video, we walk through basic functionali…

Updated 5 months ago by Aasif Osmany

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