Webinars

Updated 3 days ago by Amy

Automations

Summary

The Automation webinar covers setup of automations in Gorgias. This includes building basic Rules, setting up Views and Sections and explains how these are used in day to day workflows. It also shows on screen demonstrations of these.

For those interested in:

  • further set up/optimization of Gorgias
  • learning how rules, views and sections work together
  • seeing best practices in action

Chat

Summary

The Chat webinar looks at all aspects of Chat and is split into two parts.

Part 1 covers the benefits of using chat, installation/setup and an overview of tools available in Gorgias.

Part 2 covers different use cases and setup instructions for Campaigns, Quick Replies and Advanced Chat Customization. There are also demonstrations on how each of the tools appear for customers.

For those interested in:

  • getting started using Chat
  • driving revenue through Chat
  • optimizing Chat through quick replies, campaigns and advanced chat customization

Social Media

Summary

The Social Media webinar covers Social Media Strategy and a guide on integrating these platforms with Gorgias. This includes best practices on handling social enquiries, how to setup your account to manage high volumes of tickets, demonstrations of tickets different channels and the customer experience.

For those interested in:

  • integrating social media with Gorgias for the first time
  • optimising Gorgias tools (rules, views, sections, etc...) specific to social media
  • learning about social media and support strategy

Videos

Automations

Chat

Social Media


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