Set Up and Edit Views

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3 articles

Ticket views

What are views?. Views are lists of tickets, filtered to meet the requirements of customer service. By default, Gorgias includes 4 views: Open tickets : all the tickets that are open, meaning that ne…

Updated 1 month ago by Amy

View Sections

What are view sections?. A view section is a collapsable group that contains zero or more views. Views visibility settings can be changed to the following 3 options: Private views are only visible to…

Updated 1 month ago by Thomas Trinelle

Bulk actions

Bulk actions give you the ability to update tickets massively. For example, if you want to send a reply to all tickets inside of a view, you can select it entirely and apply a macro on it. You can ap…

Updated 3 months ago by Jean

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