What is Gorgias?

What is Gorgias?

Customer data privacy

Gorgias Support Team SLAs

Gorgias Customer Success

How to set up a Gorgias account

Creating and managing tickets

How to handle incoming tickets

Assign tickets

Other ticket management features

Internal notes

Auto-assign and auto-unassign tickets

Bulk actions

Keyboard shortcuts

Audit logs

Managing User Roles

Your Profile

Gorgias Teams

Satisfaction Survey

Billing and subscription plans

Business Hours

Ticket Customer

Manage Customers

Helpdesk Migration and Ticket Import

Zendesk import FAQs

Revenue statistics

Statistics

Self-Service Statistics

Export tool

Automation Statistics

SentiSum

Automate your work with Rules

Rules - Main Use Cases

Rules - Video Tutorials

Rules Glossary

Rules Library

Rules FAQs

Rule Templates

Macro Variables

Automate your work using Macros

Macro Actions

Macro Library

Automating your workflow using Views

View Sections and View Sharing

Automate your work using Customer Sentiments

Automate your work using Customer Intents

Intents - Use Cases and FAQs

Automate your work using Tags

Automation Add-on Overview

Setting up Automation Add-on Features

Email Integrations

Gmail

Outlook

Signatures

Email - SPF & DKIM

Other Email Providers

Outlook (alias)

Zoho

Gmail (alias)

Messenger Chat Bots

Mailchimp

Autopilot

Facebook comments and ad comments

Messenger customer chat plugin

Troubleshooting issues with your Facebook and Instagram integration

Connect your Facebook and Instagram

Twitter

Instagram Comments

Instagram Direct Messages

Instagram Ad Comments

Instagram Mentions

Instagram Direct Messages FAQs

Gorgias Chat - Installation

Migrate to the New Chat Integration

Basic chat customization

Advanced chat customization

Gorgias Chat - Campaigns

Gorgias Chat - Quick Replies

Gorgias Chat FAQs

Certainly

Ada AI Chatbot

Smooch

Gobot

Gorgias Voice Integration

Gorgias Voice FAQs

Aircall

RingCentral

Ottspott

JustCall

Rep

CloudTalk

CircleLoop

Gorgias Voice Troubleshooting

RedRoute

Slack

HelpDocs (Lighthouse)

Chatdesk Teams

Zapier

Gatsby

Shop2app

Tolstoy

Stonly

Custom HTTP Widgets Actions

Custom Widgets with Zapier

HubSpot HTTP Integration

Amplify.ai

Shopney

Reveal by Omniconvert

Stateset AI Responder

Shopify

Magento 2

BigCommerce

Kickstarter

Amazon, eBay, Back Market & Walmart by ChannelReply

CheckoutChamp

Shopify FAQs

Omnisend

Konnektive

Segment

HTTP Integrations

Customer Fields by Helium

Recharge

Skio

Smartrr

Stamped.io

Okendo

LoyaltyLion

Smile

Opinew

Annex Cloud

Yotpo

Growave

Trustpilot

Reviews.io

Gorgias Help Center

Help center templates

Advanced Gorgias Help Center Customization

Gorgias Help Center Tracking

Gorgias font library

SEO - Prevent your Help Center from being indexed

Churn Buster

Daasity

Alloy

Glew.io

NetSuite

Daton

Wonderment

LateShipment

ShippingChimp

Shipup

ShipBob

AfterShip

Veeqo App

ShipMonk

Loop Returns

Returnly

Narvar Returns & Exchanges

ReturnLogic

Klaus QA

Delighted

Stella Connect

Klaviyo

Postscript

Emotive

Cartloop

SMSBump

Gorgias SMS Integration

Omnisend SMS

RechargeSMS (ElectricSMS)

VoyageSMS

TXTFi

Textline

Attentive integration update

Via

Attentive

Installing the Self-Service Portal

Self-Service Portal Statuses

Self-Service: Customize Report Issue Reasons

Self-Service: Report Issue Update

Self-Service Quick Response Flows

How to enable browser notifications?

How many languages can Gorgias detect?

Customer Success Tracks

What is a Gorgias Bot?

Gorgias Agency Partner Program

Set up a custom domain for your Help Center

Gorgias Technology Partner Program

Deleting an integration

Mobile app fact sheet

Building your Gorgias App

Gorgias Academy

Webinars

Our Facebook Community

Views - Video Tutorials

Black Friday Cyber Monday Preparation Checklist

All Categories > What is Gorgias?

5 articles

What is Gorgias?

Gorgias (pronounced ' gorgeous ') is a customer support platform built for e-commerce companies! Connect all of your customer service channels: email , chat , phone , Messenger , Facebook , Instagram…

Updated 1 month ago by Alex Plugaru

Customer data privacy

Your clients may enter sensitive information like credit card numbers or social security numbers into their messages. When these messages come into Gorgias, this sensitive information is automaticall…

Updated 7 months ago

Gorgias Support Team SLAs

As we strive to provide maximum customer service, we will talk a bit more on clearly stating metrics, responsibilities and expectations. This article will mostly focus on the Service Level Agreement…

Updated 6 months ago by Tina

Gorgias Customer Success

What do Gorgias CSMs do?. Gorgias Customer Success Managers are there to help utilize Gorgias to the best of its abilities. The team can help you optimize and automate your daily workflows, improve y…

Updated 1 month ago by Yohan Loyer

How to set up a Gorgias account

We're happy to hear that you've decided to transform your CS team into the powerhouse of your company! Now all that's left to do is to set up your account in just a few easy steps. 💪 Setup instructio…

Updated 1 month ago by Tamara Zaric

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What is Gorgias?

What is Gorgias?

Customer data privacy

Gorgias Support Team SLAs

Gorgias Customer Success

How to set up a Gorgias account

Contact