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4 articles
Gorgias helpdesk is a customer support platform built for e-commerce companies. Connect all your customer service channels: email, chat, Messenger, Facebook and Instagram comments, SMS. Respond to cu…
Updated 7 months ago by Alex Plugaru
Your clients may enter sensitive information like Credit Card numbers or Social Security Numbers into their messages. When these messages come into Gorgias, this sensitive information is automaticall…
Updated 6 months ago
As we strive to provide maximum customer service, we will talk a bit more on clearly stating metrics, responsibilities and expectations so that, in the event of issues with the service. This article…
Updated 1 month ago by Tina
Office Hours. In order to ensure that our Basic and Pro customers feel confident using the product and can get the most value from it we offer an opportunity to book slots for office hours calls. The…
Updated 3 months ago by Aleksandra
