Office Hours

Updated 2 weeks ago by Aleksandra

In order to ensure that our Basic and Pro clients feel confident using the product and can get the most value from it, we offer an opportunity to book slots for office hours calls. These calls are a one-on-one consultation call with a Success Manager and are held bi-weekly on Wednesdays and Thursdays.

After Basic and Pro customers complete their onboarding, they will be provided with information to book office hours calls. They will also receive a reminder email about office hours two weeks after they start actively using Gorgias.

Customers can find the button to schedule these calls in Settings > Profile > Book Office Hours.

We offer three types of calls depending on your questions:

Note: During these calls we will not cover technical support problems, rather, these requests should be made directly to The scope of these calls is training, overview of the platform, and other account-related questions. Anyone can also access our Gorgias 101 Part 1 and Gorgias 101 Part 2 videos for more assistance with self-onboarding.

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