Glew.io

Updated 3 weeks ago by Leon Joksimović

Connect Glew and Gorgias to get actionable insights on your customer support and see how your customer communications impact your business. Glew helps you blend data from Gorgias with the rest of your tech stack – from your ecommerce cart to your loyalty program to your subscription platform and more – for powerful multichannel reporting that drives growth.

Integration benefits

  • Evaluate your customer support performance by channel – including email, chat and messenger – and identify areas of opportunity
  • Segment your customers by support activity, blended with other KPIs and buying behavior filters, for advanced reporting and more targeted communications
  • Connect customer support data to your performance KPIs to understand how support impacts revenue, profitability, lifetime value and more

Setup instructions

Once your store is set up in Glew, visit Store Settings and select Gorgias from the list of integrations.

Once there, follow the steps to connect your Gorgias account in Glew:

  1. 1. Log into your Gorgias account and navigate to Settings > Rest API to find your account's API keys.
  2. 2. Copy your API key, Gorgias domain URL and Gorgias account email address into the respective fields in Glew.
  1. 3. Review and save your integration details.
  2. 4. Once you've connected any other integrations, import your data

Additional features

Glew pulls data on Gorgias events, rules, surveys, messages, tickets, and users, updated hourly.

Learn more about Glew here

 Please note that this integration was built by our partners and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!


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